Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 05 May 2024 15:08:09 +0000
SMS Alert not working
View Count: 1349
| [2016-12-27 11:44:58] |
| nosast2 - Posts: 73 |
|
I set up an SMS alert to trigger when a line is crossed. The alert works for sound and email but I didn't receive a SMS. I tried every possible mobile number format and see that the SMS are charged but not delivered to my mobile. Could you please let me know how to setup the number? I'm in Germany so typically the number should look like +49XXXYYYYYY, where XXX is the provider code (in my case 151) and YYYYYY is the number. Thanks in advance |
| [2016-12-27 18:35:02] |
| |
|
We have to check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-27 18:50:07] |
| |
|
We see that you are entering "490151..." for the phone number, try removing the 0 between the country code and provider code "49151....". Let us know if this works.
Sierra Chart Support Date Time Of Last Edit: 2016-12-27 18:50:29
|
| [2016-12-27 20:50:58] |
| nosast2 - Posts: 73 |
|
I tried every possible valid number format but none of it works. +49151XXXX 0049151XXXX 49151XXXXX 0151XXXXXX 490151XXXXX Any idea? |
| [2016-12-27 22:59:00] |
| |
|
We have contacted our SMS provider about this and see what they will say.
Sierra Chart Support Date Time Of Last Edit: 2016-12-27 23:18:55
|
| [2016-12-28 15:37:47] |
| |
|
This is what we got from our SMS provider: Hi, I checked the details of that SMS message, and according to our details it should have been delivered. So the route is sending out false DLR’s, which is always bad. I have rerouted to T-mobile DE, can you please check if it is working now? Best regards, Sierra Chart Support |
| [2016-12-28 16:22:42] |
| nosast2 - Posts: 73 |
|
Thanks! It is now working with the number in international format (+49151XXXXX).
Date Time Of Last Edit: 2016-12-28 16:22:56
|
| [2017-01-17 22:57:31] |
| phaedonk - Posts: 350 |
|
I'm not receiving SMS either. All settings are correct, I had received SMS in the past. The alert says SMS has been sent.
|
| [2017-01-17 23:11:12] |
| |
|
Send us the telephone number you are using through an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets We will contact the SMS provider. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: