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Direct MessagesDate/Time: Mon, 06 May 2024 05:43:04 +0000
1498 build
View Count: 885
| [2016-12-16 13:44:11] |
| zippyzip - Posts: 293 |
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having an issue with this , charts wont load up just spinning circle and sierra not responding box , not sure how to even give log info on this as its not responding from start , ill go back to 1495 for now but just letting you know
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| [2016-12-16 15:25:46] |
| Spinoza - Posts: 62 |
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same here
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| [2016-12-16 16:09:23] |
| Spinoza - Posts: 62 |
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Manually opened a few small chartbooks (rather than the bulk open at start up) and it seems to be ok now.
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| [2016-12-16 16:18:51] |
| zippyzip - Posts: 293 |
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i open one at a time , never bulk , cl opened but ES just keeps spinning , same chartbook for each so idk
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| [2016-12-16 16:31:10] |
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Attach a Chartbook that has a problem: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-16 16:34:01] |
| zippyzip - Posts: 293 |
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here ya go
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Private File |
| [2016-12-16 17:43:55] |
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We see that Chartbook is slow to open, but that is not necessarily unusual because of the large amount of data it is loading and the complexity of it. We do see a lot of custom studies being used. Those might be the source of the problem. Start Sierra Chart in Safe Mode. Refer to help topic 17.1: http://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-16 21:50:34] |
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We do not have any clear recognition of the problem but there is an issue that may be related which we are devoting full-time to now. Problems involving high load on the CPU are always extremely difficult for us to understand the source of and in most cases there is nothing we can do. Your Chartbook already presents a high load to the CPU so there may not really be anything we can do about that. It could be that your Chartbook is on the verge of overloading your system and just due to the overall configuration of the new version and the way that your CPU is running it, you have gone over the ability of your system. So at this time, avoid the new versions until we can resolve a potentially related problem. We do not have anything further to say at this time. If you are using the new Large Volume Trade Indicator study, it would not surprise us if that put your already high load CPU Chartbook over the ability of your system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-16 21:54:39
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| [2016-12-16 22:04:32] |
| zippyzip - Posts: 293 |
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i understand but this chart book runs 2-4% on build 1495 and opens fully in less then 30 seconds , so i dont know why it would be chart book , i cant get it to open at all thats the problem im having , i left it for over an hour before and just kept spinning , so i just went back to 1495 and works no problem , was just letting you guys know , thanks |
| [2016-12-16 22:23:03] |
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We do not have any answers at this point in time. It is a high CPU load Chartbook. Even under our debug build, while it did take about three or four minutes to fully load all of the Intraday charts, it did load. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-16 22:24:03] |
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One other thing we did point out is for you to use Safe Mode. If that resolves the problem, then the issue is going to be with custom studies and why we are not totally sure. The developers of those studies will need to evaluate that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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