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Chart continuously reloading. No circular references

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[2016-12-16 10:05:59] #1 [Go To First Post]
User902464 - Posts: 9
From time to time chartbooks start to continuously reload with the message log "chart tagged for full recalculation". This often happens out of the blue with no changes made to the chartbook and with no circular references between charts. For example I have a chartbook with 2 charts and a spreadsheet. It was working fine last night but on opening this morning it has been stuck in this loop. Chart 1 references chart 2 with an overlay study and a ratio study referencing the overlay but chart 2 is completely blank with no studies at all so there cannot be a circular reference. Are there any other reasons that can cause this continual recalculation. Could the spreadsheet be doing it?

[2016-12-16 10:11:44] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Just to be sure this is not an issue in the particular version you are running, update Sierra Chart with Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-16 10:12:07

[2016-12-16 10:17:39] #3 [Go To First Post]
User902464 - Posts: 9
Got "There is no new version available"

[2016-12-16 10:21:42] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=doc/PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-16 10:23:55] #5 [Go To First Post]
User902464 - Posts: 9
Message Log removed. Date Time Of Last Edit: 2016-12-16 10:29:01

[2016-12-16 10:29:58] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Press the Clear Log button on the Message Log window. When you notice the problem again, post the Message Log again. In this Message Log you posted, we only see 4 reloads. We do not see evidence of what you are describing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-16 10:41:03] #7 [Go To First Post]
User902464 - Posts: 9
I Counted 18 times it saying "Chart #2 has tagged chart #1 for full recalculation" since 09:30 in that log. Are they not reloads? Most recent log here: Software version: 1495 \| 2016-12-16 10:34:45 Uses New Spreadsheets \| 2016-12-16 10:34:45 Usage end date: 2017-01-05 \| 2016-12-16 10:34:45 Enabled for: Advanced Features. \| 2016-12-16 10:34:45 Enabled for: Advanced Features 2. \| 2016-12-16 10:34:45 Enabled for: Sierra Chart Historical Data Service. \| 2016-12-16 10:34:45 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-12-16 10:34:45 Current selected Data/Trading service: SC Forex Data (FXCM) \| 2016-12-16 10:34:45 Chart Update Interval: 100 \| 2016-12-16 10:34:45 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) \| 2016-12-16 10:34:45 2016-12-16 10:34:45 Local computer time \| 2016-12-16 10:34:45 2016-12-16 10:34:45 Local computer time in UTC \| 2016-12-16 10:34:45 2016-12-16 10:34:45 Local computer time in SC Time Zone \| 2016-12-16 10:34:45 2016-12-16 08:06:59 Server time in UTC \| 2016-12-16 10:34:45 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2016-12-16 10:34:45 Program path: C:\SierraChartCAD\ \| 2016-12-16 10:34:45 Data Files path: C:\SierraChartCAD\Data\ \| 2016-12-16 10:34:45 OS Version Number: 6.1 \| 2016-12-16 10:34:45 Locale Setting: C \| 2016-12-16 10:34:45 SC Forex Data (FXCM) \| Connected to data server. \| 2016-12-16 10:34:50 Using Bid/Ask average for last trade price for JPN225 \| 2016-12-16 10:34:50 SC DTC Data \| Starting real-time market data updates for: JPN225. ID: 1 \| 2016-12-16 10:34:50 SC DTC Data \| Connecting to the server ds4.sierracharts.com. Port 443 \| 2016-12-16 10:34:50 SC DTC Data \| Requesting security definition data for: JPN225. ID: 1 \| 2016-12-16 10:34:50 Intraday data recording state for symbol JPN225 is set to download 'Pending'. \| 2016-12-16 10:34:50 Market data subscription status is not known while delaying historical data download for symbol: JPN225 \| 2016-12-16 10:34:50 Delaying start of download for JPN225 \| 2016-12-16 10:34:50 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-12-16 10:34:50 Using Bid/Ask average for last trade price for USDJPY \| 2016-12-16 10:34:50 SC DTC Data \| Starting real-time market data updates for: USDJPY. ID: 2 \| 2016-12-16 10:34:50 SC DTC Data \| Requesting security definition data for: USDJPY. ID: 2 \| 2016-12-16 10:34:50 Intraday data recording state for symbol USDJPY is set to download 'Pending'. \| 2016-12-16 10:34:50 Market data subscription status is not known while delaying historical data download for symbol: JPN225 \| 2016-12-16 10:34:50 Socket (253) \| Connected. \| 2016-12-16 10:34:50 SC DTC Data \| Connected to server. \| 2016-12-16 10:34:50 SC DTC Data \| Sending Encoding Request to server \| 2016-12-16 10:34:50 SC DTC Data \| Setting DTC encoding to Binary VLS \| 2016-12-16 10:34:50 SC DTC Data \| Sending logon request message. \| 2016-12-16 10:34:50 Using Bid/Ask average for last trade price for GBPJPY \| 2016-12-16 10:34:50 SC DTC Data \| Starting real-time market data updates for: GBPJPY. ID: 3 \| 2016-12-16 10:34:50 SC DTC Data \| Requesting security definition data for: GBPJPY. ID: 3 \| 2016-12-16 10:34:50 SC DTC Data \| Received logon response. \| 2016-12-16 10:34:51 SC DTC Data \| Server Name: SC Realtime Server. \| 2016-12-16 10:34:51 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2016-12-16 10:34:51 SC DTC Data \| Successfully connected. \| 2016-12-16 10:34:51 SC DTC Data \| Trading is not supported. \| 2016-12-16 10:34:51 SC DTC Data \| Restarting real-time data updates for symbol: GBPJPY \| 2016-12-16 10:34:51 SC DTC Data \| Restarting real-time data updates for symbol: JPN225 \| 2016-12-16 10:34:51 SC DTC Data \| Restarting real-time data updates for symbol: USDJPY \| 2016-12-16 10:34:51 SC DTC Data \| Received security definition for symbol GBPJPY \| 2016-12-16 10:34:51 SC DTC Data \| Received security definition for symbol JPN225 \| 2016-12-16 10:34:51 SC DTC Data \| Received security definition for symbol USDJPY \| 2016-12-16 10:34:51 Delaying start of download for JPN225 \| 2016-12-16 10:34:51 HD Request # 117 \| Downloading Intraday chart data for JPN225 to the file JPN225.scid. Service: fxcm \| 2016-12-16 10:34:56 HD Request # 117 \| Download start date-time: 2016-12-16 10:14:04.000 \| 2016-12-16 10:34:56 HD Request # 117 \| Using server: ds3.sierracharts.com port 10149 \| 2016-12-16 10:34:56 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.42. \| 2016-12-16 10:34:56 Socket (254) \| Connected. \| 2016-12-16 10:34:56 HD Request # 117 \| Setting DTC encoding to Binary VLS \| 2016-12-16 10:34:56 HD Request # 117 \| Sending historical data logon request message. \| 2016-12-16 10:34:56 HD Request # 117 \| Requesting Intraday data. Start date-time: 2016-12-16 10:14:04. Record interval: 2. Symbol: JPN225 \| 2016-12-16 10:34:57 HD Request # 117 \| Decompressing data. \| 2016-12-16 10:34:57 HD Request # 117 \| Receiving Intraday data for JPN225 starting at 2016-12-16 10:14:04 \| 2016-12-16 10:34:57 HD Request # 117 \| Timestamp of first Intraday data file record written: 2016-12-16 10:14:04 \| 2016-12-16 10:34:57 Socket (254) \| Shutdown and closed. \| 2016-12-16 10:34:57 The network socket for historical data has been closed. \| 2016-12-16 10:34:57 HD Request # 117 \| Received 99 records from 2016-12-16 10:14:04 to 2016-12-16 10:34:13 (20.1 minutes) and wrote 99 records for JPN225 \| 2016-12-16 10:34:57 HD Request # 117 \| Intraday download COMPLETE for JPN225. Completion time: 1s. Unique request ID: 115 \| 2016-12-16 10:34:57 Removed historical data download ID 115 \| 2016-12-16 10:34:57 Real-time Intraday chart data file updates started for JPN225 \| 2016-12-16 10:34:57 Opened cached Intraday file: C:\SierraChartCAD\Data\JPN225.scid \| 2016-12-16 10:34:57 Intraday chart data file opened for JPN225 \| 2016-12-16 10:34:57 HD Request # 118 \| Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: fxcm \| 2016-12-16 10:34:57 HD Request # 118 \| Download start date-time: 2016-12-16 10:14:10.000 \| 2016-12-16 10:34:57 HD Request # 118 \| Using server: ds4.sierracharts.com port 10149 \| 2016-12-16 10:34:57 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-12-16 10:34:57 Chart #2 has tagged chart #1 for full recalculation. Chartbook: USDJPY testing 2.cht \| 2016-12-16 10:34:57 USDJPY [M] 2 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: USDJPY testing 2.cht \| 2016-12-16 10:34:57 Socket (255) \| Connected. \| 2016-12-16 10:34:57 HD Request # 118 \| Setting DTC encoding to Binary VLS \| 2016-12-16 10:34:57 HD Request # 118 \| Sending historical data logon request message. \| 2016-12-16 10:34:57 HD Request # 118 \| Requesting Intraday data. Start date-time: 2016-12-16 10:14:10. Record interval: 2. Symbol: USDJPY \| 2016-12-16 10:34:57 HD Request # 118 \| Decompressing data. \| 2016-12-16 10:34:57 HD Request # 118 \| Receiving Intraday data for USDJPY starting at 2016-12-16 10:14:10 \| 2016-12-16 10:34:57 HD Request # 118 \| Timestamp of first Intraday data file record written: 2016-12-16 10:14:10 \| 2016-12-16 10:34:57 Socket (255) \| Shutdown and closed. \| 2016-12-16 10:34:57 The network socket for historical data has been closed. \| 2016-12-16 10:34:57 HD Request # 118 \| Received 552 records from 2016-12-16 10:14:10 to 2016-12-16 10:34:58 (20.8 minutes) and wrote 552 records for USDJPY \| 2016-12-16 10:34:57 HD Request # 118 \| Intraday download COMPLETE for USDJPY. Completion time: 2s. Unique request ID: 116 \| 2016-12-16 10:34:57 Removed historical data download ID 116 \| 2016-12-16 10:34:57 Real-time Intraday chart data file updates started for USDJPY \| 2016-12-16 10:34:57 Opened cached Intraday file: C:\SierraChartCAD\Data\USDJPY.scid \| 2016-12-16 10:34:57 Intraday chart data file opened for USDJPY \| 2016-12-16 10:34:57 Socket (253) \| Closed. No error. \| 2016-12-16 10:34:57 Socket (253) \| Shutdown and closed. \| 2016-12-16 10:34:57 SC DTC Data \| Disconnected from the server. \| 2016-12-16 10:34:57 SC DTC Data \| Data feed disconnected. Will reconnect. \| 2016-12-16 10:34:57 SC DTC Data \| Connecting to the server ds3.sierracharts.com. Port 10048 \| 2016-12-16 10:36:24 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.42. \| 2016-12-16 10:36:24 Socket (257) \| Connected. \| 2016-12-16 10:36:25 SC DTC Data \| Connected to server. \| 2016-12-16 10:36:25 SC DTC Data \| Sending Encoding Request to server \| 2016-12-16 10:36:25 SC DTC Data \| Setting DTC encoding to Binary VLS \| 2016-12-16 10:36:25 SC DTC Data \| Sending logon request message. \| 2016-12-16 10:36:25 SC DTC Data \| Received logon response. \| 2016-12-16 10:36:25 SC DTC Data \| Server Name: SC Realtime Server. \| 2016-12-16 10:36:25 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2016-12-16 10:36:25 SC DTC Data \| Successfully connected. \| 2016-12-16 10:36:25 SC DTC Data \| Trading is not supported. \| 2016-12-16 10:36:25 SC DTC Data \| Restarting real-time data updates for symbol: GBPJPY \| 2016-12-16 10:36:25 Intraday data recording state for symbol JPN225 is set to download 'Pending'. \| 2016-12-16 10:36:25 SC DTC Data \| Restarting real-time data updates for symbol: JPN225 \| 2016-12-16 10:36:25 Intraday data recording state for symbol USDJPY is set to download 'Pending'. \| 2016-12-16 10:36:25 SC DTC Data \| Restarting real-time data updates for symbol: USDJPY \| 2016-12-16 10:36:25 Delaying start of download for JPN225 \| 2016-12-16 10:36:25 SC DTC Data \| Received security definition for symbol GBPJPY \| 2016-12-16 10:36:25 SC DTC Data \| Received security definition for symbol JPN225 \| 2016-12-16 10:36:25 SC DTC Data \| Received security definition for symbol USDJPY \| 2016-12-16 10:36:25 HD Request # 119 \| Downloading Intraday chart data for JPN225 to the file JPN225.scid. Service: fxcm \| 2016-12-16 10:36:30 HD Request # 119 \| Download start date-time: 2016-12-16 10:35:28.000 \| 2016-12-16 10:36:30 HD Request # 119 \| Using server: ds3.sierracharts.com port 10149 \| 2016-12-16 10:36:30 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.42. \| 2016-12-16 10:36:30 Socket (258) \| Connected. \| 2016-12-16 10:36:30 HD Request # 119 \| Setting DTC encoding to Binary VLS \| 2016-12-16 10:36:30 HD Request # 119 \| Sending historical data logon request message. \| 2016-12-16 10:36:30 HD Request # 119 \| Requesting Intraday data. Start date-time: 2016-12-16 10:35:28. Record interval: 2. Symbol: JPN225 \| 2016-12-16 10:36:30 HD Request # 119 \| Decompressing data. \| 2016-12-16 10:36:30 HD Request # 119 \| Receiving Intraday data for JPN225 starting at 2016-12-16 10:36:03 \| 2016-12-16 10:36:30 HD Request # 119 \| Timestamp of first Intraday data file record written: 2016-12-16 10:36:03 \| 2016-12-16 10:36:30 Socket (258) \| Shutdown and closed. \| 2016-12-16 10:36:30 The network socket for historical data has been closed. \| 2016-12-16 10:36:30 HD Request # 119 \| Received 2 records from 2016-12-16 10:36:03 to 2016-12-16 10:36:10 (7.0 seconds) and wrote 2 records for JPN225 \| 2016-12-16 10:36:30 HD Request # 119 \| Intraday download COMPLETE for JPN225. Completion time: 0s. Unique request ID: 117 \| 2016-12-16 10:36:30 Removed historical data download ID 117 \| 2016-12-16 10:36:30 Real-time Intraday chart data file updates started for JPN225 \| 2016-12-16 10:36:30 Opened cached Intraday file: C:\SierraChartCAD\Data\JPN225.scid \| 2016-12-16 10:36:30 Intraday chart data file opened for JPN225 \| 2016-12-16 10:36:30 HD Request # 120 \| Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: fxcm \| 2016-12-16 10:36:30 HD Request # 120 \| Download start date-time: 2016-12-16 10:35:49.000 \| 2016-12-16 10:36:30 HD Request # 120 \| Using server: ds4.sierracharts.com port 10149 \| 2016-12-16 10:36:30 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-12-16 10:36:30 Chart #2 has tagged chart #1 for full recalculation. Chartbook: USDJPY testing 2.cht \| 2016-12-16 10:36:30 Socket (259) \| Connected. \| 2016-12-16 10:36:30 USDJPY [M] 2 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: USDJPY testing 2.cht \| 2016-12-16 10:36:30 HD Request # 120 \| Setting DTC encoding to Binary VLS \| 2016-12-16 10:36:30 HD Request # 120 \| Sending historical data logon request message. \| 2016-12-16 10:36:30 HD Request # 120 \| Requesting Intraday data. Start date-time: 2016-12-16 10:35:49. Record interval: 2. Symbol: USDJPY \| 2016-12-16 10:36:30 HD Request # 120 \| Decompressing data. \| 2016-12-16 10:36:30 HD Request # 120 \| Receiving Intraday data for USDJPY starting at 2016-12-16 10:35:49 \| 2016-12-16 10:36:30 HD Request # 120 \| Timestamp of first Intraday data file record written: 2016-12-16 10:35:49 \| 2016-12-16 10:36:30 Socket (259) \| Shutdown and closed. \| 2016-12-16 10:36:30 The network socket for historical data has been closed. \| 2016-12-16 10:36:30 HD Request # 120 \| Received 19 records from 2016-12-16 10:35:49 to 2016-12-16 10:36:32 (43.0 seconds) and wrote 19 records for USDJPY \| 2016-12-16 10:36:30 HD Request # 120 \| Intraday download COMPLETE for USDJPY. Completion time: 3s. Unique request ID: 118 \| 2016-12-16 10:36:30 Removed historical data download ID 118 \| 2016-12-16 10:36:30 Real-time Intraday chart data file updates started for USDJPY \| 2016-12-16 10:36:30 Opened cached Intraday file: C:\SierraChartCAD\Data\USDJPY.scid \| 2016-12-16 10:36:30 Intraday chart data file opened for USDJPY \| 2016-12-16 10:36:30 Socket (257) \| Closed. No error. \| 2016-12-16 10:36:30 Socket (257) \| Shutdown and closed. \| 2016-12-16 10:36:30 SC DTC Data \| Disconnected from the server. \| 2016-12-16 10:36:30 SC DTC Data \| Data feed disconnected. Will reconnect. \| 2016-12-16 10:36:30 SC DTC Data \| Connecting to the server ds4.sierracharts.com. Port 443 \| 2016-12-16 10:38:02 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-12-16 10:38:02 Socket (261) \| Connected. \| 2016-12-16 10:38:02 SC DTC Data \| Connected to server. \| 2016-12-16 10:38:02 SC DTC Data \| Sending Encoding Request to server \| 2016-12-16 10:38:02 SC DTC Data \| Setting DTC encoding to Binary VLS \| 2016-12-16 10:38:02 SC DTC Data \| Sending logon request message. \| 2016-12-16 10:38:02 SC DTC Data \| Received logon response. \| 2016-12-16 10:38:02 SC DTC Data \| Server Name: SC Realtime Server. \| 2016-12-16 10:38:02 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2016-12-16 10:38:02 SC DTC Data \| Successfully connected. \| 2016-12-16 10:38:02 SC DTC Data \| Trading is not supported. \| 2016-12-16 10:38:02 SC DTC Data \| Restarting real-time data updates for symbol: GBPJPY \| 2016-12-16 10:38:02 Intraday data recording state for symbol JPN225 is set to download 'Pending'. \| 2016-12-16 10:38:02 SC DTC Data \| Restarting real-time data updates for symbol: JPN225 \| 2016-12-16 10:38:02 Intraday data recording state for symbol USDJPY is set to download 'Pending'. \| 2016-12-16 10:38:02 SC DTC Data \| Restarting real-time data updates for symbol: USDJPY \| 2016-12-16 10:38:02 Delaying start of download for JPN225 \| 2016-12-16 10:38:02 SC DTC Data \| Received security definition for symbol GBPJPY \| 2016-12-16 10:38:03 SC DTC Data \| Received security definition for symbol JPN225 \| 2016-12-16 10:38:03 SC DTC Data \| Received security definition for symbol USDJPY \| 2016-12-16 10:38:03 HD Request # 121 \| Downloading Intraday chart data for JPN225 to the file JPN225.scid. Service: fxcm \| 2016-12-16 10:38:07 HD Request # 121 \| Download start date-time: 2016-12-16 10:37:16.000 \| 2016-12-16 10:38:07 HD Request # 121 \| Using server: ds3.sierracharts.com port 10149 \| 2016-12-16 10:38:07 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.42. \| 2016-12-16 10:38:07 Socket (262) \| Connected. \| 2016-12-16 10:38:08 HD Request # 121 \| Setting DTC encoding to Binary VLS \| 2016-12-16 10:38:08 HD Request # 121 \| Sending historical data logon request message. \| 2016-12-16 10:38:08 HD Request # 121 \| Requesting Intraday data. Start date-time: 2016-12-16 10:37:16. Record interval: 2. Symbol: JPN225 \| 2016-12-16 10:38:08 HD Request # 121 \| Decompressing data. \| 2016-12-16 10:38:08 HD Request # 121 \| Receiving Intraday data for JPN225 starting at 2016-12-16 10:37:16 \| 2016-12-16 10:38:08 HD Request # 121 \| Timestamp of first Intraday data file record written: 2016-12-16 10:37:16 \| 2016-12-16 10:38:08 Socket (262) \| Shutdown and closed. \| 2016-12-16 10:38:08 The network socket for historical data has been closed. \| 2016-12-16 10:38:08 HD Request # 121 \| Received 8 records from 2016-12-16 10:37:16 to 2016-12-16 10:37:58 (42.0 seconds) and wrote 8 records for JPN225 \| 2016-12-16 10:38:08 HD Request # 121 \| Intraday download COMPLETE for JPN225. Completion time: 1s. Unique request ID: 119 \| 2016-12-16 10:38:08 Removed historical data download ID 119 \| 2016-12-16 10:38:08 Real-time Intraday chart data file updates started for JPN225 \| 2016-12-16 10:38:08 Opened cached Intraday file: C:\SierraChartCAD\Data\JPN225.scid \| 2016-12-16 10:38:08 Intraday chart data file opened for JPN225 \| 2016-12-16 10:38:08 HD Request # 122 \| Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: fxcm \| 2016-12-16 10:38:08 HD Request # 122 \| Download start date-time: 2016-12-16 10:37:26.000 \| 2016-12-16 10:38:08 HD Request # 122 \| Using server: ds4.sierracharts.com port 10149 \| 2016-12-16 10:38:08 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-12-16 10:38:08 Chart #2 has tagged chart #1 for full recalculation. Chartbook: USDJPY testing 2.cht \| 2016-12-16 10:38:09 Socket (263) \| Connected. \| 2016-12-16 10:38:09 USDJPY [M] 2 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: USDJPY testing 2.cht \| 2016-12-16 10:38:09 HD Request # 122 \| Setting DTC encoding to Binary VLS \| 2016-12-16 10:38:09 HD Request # 122 \| Sending historical data logon request message. \| 2016-12-16 10:38:09 HD Request # 122 \| Requesting Intraday data. Start date-time: 2016-12-16 10:37:26. Record interval: 2. Symbol: USDJPY \| 2016-12-16 10:38:09 HD Request # 122 \| Decompressing data. \| 2016-12-16 10:38:09 HD Request # 122 \| Receiving Intraday data for USDJPY starting at 2016-12-16 10:37:26 \| 2016-12-16 10:38:09 HD Request # 122 \| Timestamp of first Intraday data file record written: 2016-12-16 10:37:26 \| 2016-12-16 10:38:09 Socket (263) \| Shutdown and closed. \| 2016-12-16 10:38:09 The network socket for historical data has been closed. \| 2016-12-16 10:38:09 HD Request # 122 \| Received 15 records from 2016-12-16 10:37:26 to 2016-12-16 10:38:08 (42.0 seconds) and wrote 15 records for USDJPY \| 2016-12-16 10:38:09 HD Request # 122 \| Intraday download COMPLETE for USDJPY. Completion time: 3s. Unique request ID: 120 \| 2016-12-16 10:38:09 Removed historical data download ID 120 \| 2016-12-16 10:38:09 Real-time Intraday chart data file updates started for USDJPY \| 2016-12-16 10:38:09 Opened cached Intraday file: C:\SierraChartCAD\Data\USDJPY.scid \| 2016-12-16 10:38:09 Intraday chart data file opened for USDJPY \| 2016-12-16 10:38:09 Socket (261) \| Closed. No error. \| 2016-12-16 10:38:09 Socket (261) \| Shutdown and closed. \| 2016-12-16 10:38:09 SC DTC Data \| Disconnected from the server. \| 2016-12-16 10:38:09 SC DTC Data \| Data feed disconnected. Will reconnect. \| 2016-12-16 10:38:09 SC DTC Data \| Connecting to the server ds3.sierracharts.com. Port 10048 \| 2016-12-16 10:39:50 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.42. \| 2016-12-16 10:39:50 Socket (265) \| Connected. \| 2016-12-16 10:39:50 SC DTC Data \| Connected to server. \| 2016-12-16 10:39:50 SC DTC Data \| Sending Encoding Request to server \| 2016-12-16 10:39:50 SC DTC Data \| Setting DTC encoding to Binary VLS \| 2016-12-16 10:39:50 SC DTC Data \| Sending logon request message. \| 2016-12-16 10:39:50 SC DTC Data \| Received logon response. \| 2016-12-16 10:39:50 SC DTC Data \| Server Name: SC Realtime Server. \| 2016-12-16 10:39:50 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2016-12-16 10:39:50 SC DTC Data \| Successfully connected. \| 2016-12-16 10:39:50 SC DTC Data \| Trading is not supported. \| 2016-12-16 10:39:50 SC DTC Data \| Restarting real-time data updates for symbol: GBPJPY \| 2016-12-16 10:39:50 Intraday data recording state for symbol JPN225 is set to download 'Pending'. \| 2016-12-16 10:39:50 SC DTC Data \| Restarting real-time data updates for symbol: JPN225 \| 2016-12-16 10:39:50 Intraday data recording state for symbol USDJPY is set to download 'Pending'. \| 2016-12-16 10:39:50 SC DTC Data \| Restarting real-time data updates for symbol: USDJPY \| 2016-12-16 10:39:50 Delaying start of download for JPN225 \| 2016-12-16 10:39:50 SC DTC Data \| Received security definition for symbol GBPJPY \| 2016-12-16 10:39:51 SC DTC Data \| Received security definition for symbol JPN225 \| 2016-12-16 10:39:51 SC DTC Data \| Received security definition for symbol USDJPY \| 2016-12-16 10:39:51

[2016-12-16 18:05:20] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I Counted 18 times it saying "Chart #2 has tagged chart #1 for full recalculation" since 09:30 in that log. Are they not reloads? No, those are definitely not chart reloads. We do see a problem where Sierra Chart is losing the connection to the server 3 times: SC DTC Data \| Disconnected from the server. \| 2016-12-16 10:38:09 This would be due to some kind of connectivity issue to the server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-16 18:29:10] #9 [Go To First Post]
User902464 - Posts: 9
Ok. I did manually disconnect it as it was driving me crazy. What it does is a loop of the "waiting to download.." yellow message then the "downloading..." blue message, then when the green "download complete" shows the charts freeze for a few minutes then the whole thing repeats over and over. It comes and goes, its fine now but all day today the chartbook was unusable. Can you think of anything that could cause it?

[2016-12-16 18:40:51] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is caused by a network connectivity issue between Sierra Chart on your system and the Sierra Chart server. Regarding the freezing problem, refer to help topic 30 here: Https://www.sierrachart.com/index.php?page=doc/helpdetails30.php A freeze condition for a few minutes, is very very extreme. That should never happen. However, our understanding of a freeze is Sierra Chart being unresponsive and cannot be interacted with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-16 19:09:21] #11 [Go To First Post]
User902464 - Posts: 9
I have another instance of Sierra Chart on the same computer that has been fine. Can you get connectivity issues on one instance but not the other?

[2016-12-16 19:11:29] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Anything is possible. This might indicate a firewall program on your system could be causing the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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