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Sierra Charts Forex Data (FXCM) - Real-time data for symbol xxx is currently unavailable

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[2016-12-09 15:05:33] #1 [Go To First Post]
user58907 - Posts: 83
I am getting repeated messages of this nature, followed by "waiting to download historical data", ie it happens many times a day. I am posting only the relevant portion of the log, as it is very long, (currently at HD request #919), including the first portion where the issue is being resolved. It continues for every symbol, so I cut it short to save you time. LOG Real-time data for symbol AUDJPY is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol AUDNZD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol AUDUSD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol CADCHF is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol CADJPY is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol EURAUD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol EURCAD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol EURCHF is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol EURGBP is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol EURJPY is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol EURNOK is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol EURNZD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol EURSEK is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol EURTRY is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol EURUSD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol GBPAUD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol GBPCAD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol GBPCHF is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol GBPJPY is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol GBPNZD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol GBPUSD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol GER30 is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol JPN225 is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol NZDCAD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol NZDCHF is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol NZDJPY is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol NZDUSD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol UK100 is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol USDCAD is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol USDCHF is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol USDCNH is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol USDJPY is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol USDMXN is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol USDNOK is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol USDSEK is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol USDTRY is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol USDZAR is currently unavailable. \| 2016-12-09 09:44:51 Real-time data for symbol AUDJPY has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol AUDJPY is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol AUDNZD has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol AUDNZD is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol AUDUSD has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol AUDUSD is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol CADCHF has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol CADCHF is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol CADJPY has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol CADJPY is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol EURAUD has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol EURAUD is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol EURCAD has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol EURCAD is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol EURCHF has been restored. \| 2016-12-09 09:44:54 Real-time data for symbol EURGBP has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol EURGBP is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol EURJPY has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol EURJPY is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol EURNOK has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol EURNOK is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol EURNZD has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol EURNZD is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol EURSEK has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol EURSEK is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol EURTRY has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol EURTRY is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol EURUSD has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol GBPAUD has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol GBPAUD is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol GBPCAD has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol GBPCAD is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol GBPCHF has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol GBPCHF is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol GBPJPY has been restored. \| 2016-12-09 09:44:54 Intraday data recording state for symbol GBPJPY is set to download 'Pending'. \| 2016-12-09 09:44:54 Real-time data for symbol GBPNZD has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol GBPNZD is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol GBPUSD has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol GBPUSD is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol GER30 has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol GER30 is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol JPN225 has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol JPN225 is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol NZDCAD has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol NZDCAD is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol NZDCHF has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol NZDCHF is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol NZDJPY has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol NZDJPY is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol NZDUSD has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol NZDUSD is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol UK100 has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol UK100 is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol USDCAD has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol USDCAD is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol USDCHF has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol USDCHF is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol USDCNH has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol USDCNH is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol USDJPY has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol USDJPY is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol USDMXN has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol USDMXN is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol USDNOK has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol USDNOK is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol USDSEK has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol USDSEK is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol USDTRY has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol USDTRY is set to download 'Pending'. \| 2016-12-09 09:44:55 Real-time data for symbol USDZAR has been restored. \| 2016-12-09 09:44:55 Intraday data recording state for symbol USDZAR is set to download 'Pending'. \| 2016-12-09 09:44:55 HD Request # 848 \| Downloading Intraday chart data for AUDJPY to the file AUDJPY.scid. Service: fxcm \| 2016-12-09 09:44:55 HD Request # 848 \| Download start Date-Time: 2016-12-09 09:44:33.000 \| 2016-12-09 09:44:55 HD Request # 848 \| Using server: ds4.sierracharts.com port 10149 \| 2016-12-09 09:44:55 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2016-12-09 09:44:55 Socket (1192) \| Connected. \| 2016-12-09 09:44:55 HD Request # 848 \| Sending historical data logon request message. \| 2016-12-09 09:44:55 HD Request # 848 \| Requesting Intraday data. Start Date-Time: 2016-12-09 09:44:33. Record interval: 1. Symbol: AUDJPY \| 2016-12-09 09:44:56 HD Request # 848 \| Decompressing data. \| 2016-12-09 09:44:56 HD Request # 848 \| Receiving Intraday data for AUDJPY starting at 2016-12-09 09:44:33 \| 2016-12-09 09:44:56 HD Request # 848 \| Timestamp of first Intraday data file record written: 2016-12-09 09:44:33 \| 2016-12-09 09:44:56 Socket (1192) \| Shutdown and closed. \| 2016-12-09 09:44:56 The network socket for historical data has been closed. \| 2016-12-09 09:44:56 HD Request # 848 \| Received 19 records from 2016-12-09 09:44:33 to 2016-12-09 09:44:54 (21.0 seconds) and wrote 19 records for AUDJPY \| 2016-12-09 09:44:56 Added 4 Time and Sales records to Intraday data file for AUDJPY after download. \| 2016-12-09 09:44:56 HD Request # 848 \| Intraday download COMPLETE for AUDJPY. Completion time: 0s. Unique request ID: 879 \| 2016-12-09 09:44:56 Removed historical data download ID 879 \| 2016-12-09 09:44:56 Real-time Intraday chart data file updates started for AUDJPY \| 2016-12-09 09:44:56 HD Request # 849 \| Downloading Intraday chart data for AUDNZD to the file AUDNZD.scid. Service: fxcm \| 2016-12-09 09:44:56 HD Request # 849 \| Download start Date-Time: 2016-12-09 09:44:33.000 \| 2016-12-09 09:44:56 HD Request # 849 \| Using server: ds3.sierracharts.com port 10149 \| 2016-12-09 09:44:56 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.42 \| 2016-12-09 09:44:56 Socket (1193) \| Connected. \| 2016-12-09 09:44:56 HD Request # 849 \| Sending historical data logon request message. \| 2016-12-09 09:44:56 HD Request # 849 \| Requesting Intraday data. Start Date-Time: 2016-12-09 09:44:33. Record interval: 1. Symbol: AUDNZD \| 2016-12-09 09:44:57 HD Request # 849 \| Decompressing data. \| 2016-12-09 09:44:57 HD Request # 849 \| Receiving Intraday data for AUDNZD starting at 2016-12-09 09:44:35 \| 2016-12-09 09:44:57 HD Request # 849 \| Timestamp of first Intraday data file record written: 2016-12-09 09:44:35 \| 2016-12-09 09:44:57 Socket (1193) \| Shutdown and closed. \| 2016-12-09 09:44:57 The network socket for historical data has been closed. \| 2016-12-09 09:44:57 HD Request # 849 \| Received 14 records from 2016-12-09 09:44:35 to 2016-12-09 09:44:50 (15.0 seconds) and wrote 14 records for AUDNZD \| 2016-12-09 09:44:57 HD Request # 849 \| Intraday download COMPLETE for AUDNZD. Completion time: 1s. Unique request ID: 880 \| 2016-12-09 09:44:57 Removed historical data download ID 880 \| 2016-12-09 09:44:57 Real-time Intraday chart data file updates started for AUDNZD \| 2016-12-09 09:44:57 HD Request # 850 \| Downloading Intraday chart data for AUDUSD to the file AUDUSD.scid. Service: fxcm \| 2016-12-09 09:44:57 HD Request # 850 \| Download start Date-Time: 2016-12-09 09:44:33.000 \| 2016-12-09 09:44:57 HD Request # 850 \| Using server: ds4.sierracharts.com port 10149 \| 2016-12-09 09:44:57 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2016-12-09 09:44:57 Socket (1194) \| Connected. \| 2016-12-09 09:44:57 HD Request # 850 \| Sending historical data logon request message. \| 2016-12-09 09:44:57 HD Request # 850 \| Requesting Intraday data. Start Date-Time: 2016-12-09 09:44:33. Record interval: 1. Symbol: AUDUSD \| 2016-12-09 09:44:58 HD Request # 850 \| Decompressing data. \| 2016-12-09 09:44:58 HD Request # 850 \| Receiving Intraday data for AUDUSD starting at 2016-12-09 09:44:33 \| 2016-12-09 09:44:58 HD Request # 850 \| Timestamp of first Intraday data file record written: 2016-12-09 09:44:33 \| 2016-12-09 09:44:58 Socket (1194) \| Shutdown and closed. \| 2016-12-09 09:44:58 The network socket for historical data has been closed. \| 2016-12-09 09:44:58 HD Request # 850 \| Received 19 records from 2016-12-09 09:44:33 to 2016-12-09 09:44:56 (23.0 seconds) and wrote 19 records for AUDUSD \| 2016-12-09 09:44:58 Added 3 Time and Sales records to Intraday data file for AUDUSD after download. \| 2016-12-09 09:44:58 HD Request # 850 \| Intraday download COMPLETE for AUDUSD. Completion time: 0s. Unique request ID: 881 \| 2016-12-09 09:44:58 Removed historical data download ID 881 \| 2016-12-09 09:44:58 Real-time Intraday chart data file updates started for AUDUSD \| 2016-12-09 09:44:58 Date Time Of Last Edit: 2016-12-09 15:06:30

[2016-12-09 18:04:05] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are aware of the problem. We apologize for this. We are working to resolve it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-09 18:50:43] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Just letting you know this is a priority for us to get this issue permanently resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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