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Direct MessagesDate/Time: Mon, 06 May 2024 14:11:53 +0000
[User Discussion] - custom study purchased not working according to log!!
View Count: 557
| [2016-12-08 15:20:52] |
| bookert4 - Posts: 56 |
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Support, I purchased a custom study a year ago and this morning it is gone and a strange log appears. Need help with this. Please advise. This study was a one time purchase and should've remained on my package. |
| [2016-12-08 16:11:32] |
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Provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=doc/PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-08 16:25:13] |
| bookert4 - Posts: 56 |
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I sent log by ( send for analysis button)
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| [2016-12-08 18:46:21] |
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This is what you are referring to: Chart: CLF17 [M] 10000 Trades #1 | Study: Trade Delta | This study requires a license. | 2016-12-08 09:45:58 * This is a study provided by an outside developer. We checked your Sierra Chart account and it is not authorized for any external custom studies. Contact the provider of the study and request that they authorize your Sierra Chart account for it. Only they can do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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