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System logged off

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[2016-12-06 14:25:19] #1 [Go To First Post]
User989487 - Posts: 5
Good morning, I logged in all night however at 617am PST system logged me of for incorrect username and password. Please assist. Thank you, Rebecca Corpuz Reading Internal Order ID file. \| 2016-12-06 06:17:26 Reading Trade Orders file. \| 2016-12-06 06:17:26 Reading Trade Positions file. \| 2016-12-06 06:17:26 Software version: 1490 \| 2016-12-06 06:17:26 Uses New Spreadsheets \| 2016-12-06 06:17:26 Usage end date: 2016-12-31 \| 2016-12-06 06:17:26 Enabled for: Advanced Features. \| 2016-12-06 06:17:26 Enabled for: Advanced Features 2. \| 2016-12-06 06:17:26 Enabled for: Sierra Chart Historical Data Service. \| 2016-12-06 06:17:26 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-12-06 06:17:26 Current selected Data/Trading service: CTS T4 FIX \| 2016-12-06 06:17:26 Chart Update Interval: 500 \| 2016-12-06 06:17:26 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-12-06 06:17:26 2016-12-06 06:17:30 Local computer time \| 2016-12-06 06:17:26 2016-12-06 14:17:30 Local computer time in UTC \| 2016-12-06 06:17:26 2016-12-06 06:17:30 Local computer time in SC Time Zone \| 2016-12-06 06:17:26 2016-12-06 14:17:29 Server time in UTC \| 2016-12-06 06:17:26 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2016-12-06 06:17:26 Program path: C:\SierraChart\ \| 2016-12-06 06:17:26 Data Files path: C:\SierraChart\Data\ \| 2016-12-06 06:17:26 OS Version Number: 6.2 \| 2016-12-06 06:17:26 Locale Setting: C \| 2016-12-06 06:17:26 Checking for new symbol settings for cts \| 2016-12-06 06:17:26 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-12-06 06:17:26 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-12-06 06:17:26 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-12-06 06:17:26 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-12-06 06:17:31 Symbol settings are up-to-date for cts \| 2016-12-06 06:17:31 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-12-06 06:17:32 HTTP connection to www.sierrachart.com:80 (4) \| Connected. \| 2016-12-06 06:17:32 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-12-06 06:17:36 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-12-06 06:17:36 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-12-06 06:17:36 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-12-06 06:17:36 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2016-12-06 06:17:40 CTS T4 FIX \| Firm: PTP \| 2016-12-06 06:17:40 CTS FIX socket (0) \| Resolved address fix.t4login.com to IP 208.116.215.102. \| 2016-12-06 06:17:40 CTS FIX socket (5) \| Connected. \| 2016-12-06 06:17:40 CTS FIX socket (5) \| Starting TLS 1.0 connection. \| 2016-12-06 06:17:40 CTS FIX socket (5) \| SSL connection established. \| 2016-12-06 06:17:40 CTS FIX: Sending the Logon message. \| 2016-12-06 06:17:41 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2016-12-06 06:17:41 CTS T4 FIX \| Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. \| 2016-12-06 06:17:41 * CTS T4 FIX \| One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. \| 2016-12-06 06:17:41 * CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2016-12-06 06:17:41 CTS FIX socket (5) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-12-06 06:17:41 CTS FIX socket (5) \| SSL has been shut down. \| 2016-12-06 06:17:41 CTS FIX socket (5) \| SSL object has been freed. SSL state is now disconnected. \| 2016-12-06 06:17:41 CTS FIX socket (5) \| Shutdown and closed. \| 2016-12-06 06:17:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-12-06 06:17:41 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-12-06 06:17:41 CTS T4 FIX \| Disconnected. \| 2016-12-06 06:17:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-12-06 06:17:41 HTTP connection to www.sierrachart.com:80 (4) \| Closed. No error. \| 2016-12-06 06:17:42 HTTP connection to www.sierrachart.com:80 (4) \| Shutdown and closed. \| 2016-12-06 06:17:42 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2016-12-06 06:17:44 CTS T4 FIX \| Firm: PTP \| 2016-12-06 06:17:44 CTS FIX socket (0) \| Resolved address fix.t4login.com to IP 208.116.215.102. \| 2016-12-06 06:17:44 CTS FIX socket (6) \| Connected. \| 2016-12-06 06:17:44 CTS FIX socket (6) \| Starting TLS 1.0 connection. \| 2016-12-06 06:17:44 CTS FIX socket (6) \| SSL connection established. \| 2016-12-06 06:17:44 CTS FIX: Sending the Logon message. \| 2016-12-06 06:17:45 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2016-12-06 06:17:45 CTS T4 FIX \| Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. \| 2016-12-06 06:17:45 * CTS T4 FIX \| One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. \| 2016-12-06 06:17:45 * CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2016-12-06 06:17:45 CTS FIX socket (6) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-12-06 06:17:45 CTS FIX socket (6) \| SSL has been shut down. \| 2016-12-06 06:17:45 CTS FIX socket (6) \| SSL object has been freed. SSL state is now disconnected. \| 2016-12-06 06:17:45 CTS FIX socket (6) \| Shutdown and closed. \| 2016-12-06 06:17:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-12-06 06:17:45 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-12-06 06:17:45 CTS T4 FIX \| Disconnected. \| 2016-12-06 06:17:45 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-12-06 06:17:45 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2016-12-06 06:17:48 CTS T4 FIX \| Firm: PTP \| 2016-12-06 06:17:48 CTS FIX socket (0) \| Resolved address fix.t4login.com to IP 208.116.215.102. \| 2016-12-06 06:17:48 CTS FIX socket (7) \| Connected. \| 2016-12-06 06:17:48 CTS FIX socket (7) \| Starting TLS 1.0 connection. \| 2016-12-06 06:17:48 CTS FIX socket (7) \| SSL connection established. \| 2016-12-06 06:17:48 CTS FIX: Sending the Logon message. \| 2016-12-06 06:17:48 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2016-12-06 06:17:49 CTS T4 FIX \| Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. \| 2016-12-06 06:17:49 * CTS T4 FIX \| One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. \| 2016-12-06 06:17:49 * CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2016-12-06 06:17:49 CTS FIX socket (7) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-12-06 06:17:49 CTS FIX socket (7) \| SSL has been shut down. \| 2016-12-06 06:17:49 CTS FIX socket (7) \| SSL object has been freed. SSL state is now disconnected. \| 2016-12-06 06:17:49 CTS FIX socket (7) \| Shutdown and closed. \| 2016-12-06 06:17:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-12-06 06:17:49 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-12-06 06:17:49 CTS T4 FIX \| Disconnected. \| 2016-12-06 06:17:49 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-12-06 06:17:49 File >> Disconnect selected. \| 2016-12-06 06:17:49 CTS T4 FIX \| Disconnected. \| 2016-12-06 06:17:49

[2016-12-06 17:44:21] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2016-12-06 06:17:41 Refer to the instructions at step 15 here: http://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions You will need to need to contact your broker for help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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