Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Wed, 01 May 2024 22:32:51 +0000
Cannot Access SC Historical Data
View Count: 560
| [2016-12-05 00:37:25] |
| User119315 - Posts: 11 |
|
Hello, I have SC Package 3 through AMP with CQG data. Everything has worked great for many months, using futures data from CQG, but recently I wanted to download data for some NYSE stocks. I see that 180 days of intraday stock data is included with the SC Historical Data service that comes with Service Package 3. My issue is that I cannot access data for symbols included in the Historical Data Service, nor the Historical Forex/CFD Data Service. In the Data/Trade Service Settings within SC, the pulldown options for SC Data All Services and Forex/CFD Data read ‘Not Enabled on Package.’ In my User Control Panel my Account Details show that I have Service Package 3. My Usage Time Ending Date is 12/31/16. My Services Balance read 0.00. When I then go into Activate and Pay for Seirra Chart Services there is no option to activate anything other than additional systems. Please advise. Thank you, Ryan |
| [2016-12-05 09:47:32] |
| |
|
You need a Direct account for the Sierra Chart Historical Data Service: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: