Login Page - Create Account

Support Board


Date/Time: Mon, 29 Apr 2024 02:54:07 +0000



Rithmic - Cancel Failure

View Count: 685

[2016-11-30 05:19:50]
User150371 - Posts: 70
Hello, earlier today I got these messages a few times :

Rithmic Trading | Failure with order with Service Order ID: 1096891534. Send cancels only after 30 secs. More cancels within this period will lead to logoff/disable of this user. | 2016-11-29 18:30:07 *

Order cancellation failed | Rithmic Trading order update (Order cancel reject). Info: Send cancels only after 30 secs. More cancels within this period will lead to logoff/disable of this user.. Status: Cancellation Failed. CompReason:. Internal Order ID: 17689. Service Order ID: 1096891524. Symbol: 6AZ6-CME | 2016-11-29 18:28:36 *

I entered the trades with an OCO order, and pressed Flatten very soon after getting filled. I've been doing this kind of trade for several weeks ( with Rithmic) without problems. I was using the OCO Buy Stop Sell Stop (Auto Set), but today I switched to the newly- introduced
OCO Buy Stop Sell Stop at Market, and encountered this problem.
Is it possible that orders entered this way are treated differently by the CME or Rithmic ?
The Flatten did actually go through, but I'm concerned. Any advice ? Thank you
[2016-11-30 05:32:00]
Sierra Chart Engineering - Posts: 104368
This restriction is implemented by the Rithmic system.

We do not see how the new order type is related to this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account