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Date/Time: Sat, 27 Apr 2024 18:18:08 +0000



How to activate the "2nd Real time connection"

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[2016-11-15 12:01:45]
User94746 - Posts: 3
Becasue sometime I forgot to disconnect Serra Chart in office's PC, and I cannot access the Home PC to connect with real-time connection.
So, I try to activate the "2nd Real time Data connection" thru "Exchange Data Feed Features" page.

But, it is not success. Below is the error message.

Action Result:
Your Sierra Chart account type only allows 1 real-time connection.

Can you tell me how to let me connect with real-time connection in TWO PC?

Thanks/ charlesyu239
[2016-11-15 16:56:01]
Sierra Chart Engineering - Posts: 104368
The trading educator your account is associated with does not allow an additional connection but we have contacted them about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-11-15 17:53:47]
User94746 - Posts: 3
Hi,

Thanks for the prompt reply.

After my further consideration, I have hesitation to pay additional 20usd per month for this 2nd connection since I may not use this service very often.
Please disregard my request, and thank again for your help.

Cheers,

Charles
[2016-11-15 18:11:02]
Sierra Chart Engineering - Posts: 104368
OK no problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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