Support Board
Date/Time: Sat, 10 May 2025 02:13:48 +0000
Sierra Chart won't start
View Count: 649
| [2016-11-14 14:37:21] |
| User96653 - Posts: 4 |
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This morning when I attempted to start Sierra Chart I got the message: "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL.32.dll". I updated Sierra Chart to whatever the latest release is (or was) last week, and it ran ok after that. I don't know of any other changes to my system. Any help would be appreciated |
| [2016-11-14 14:46:24] |
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We see you are using Windows XP. This function is only supported on Windows XP with service pack 3. So make sure service pack 3 is installed. Hopefully you will have no trouble getting that. However, you should really update to Windows 7 or higher. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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