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Can't connect to Transact demo.

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[2013-07-31 15:49:32] #1 [Go To First Post]
waynegr - Posts: 8
Hello, I can't connect to my transact demo account. I really need some help. I have posted the message that comes up when I try to connect. -Garrrett Connecting to TransAct... \| 2013-07-31 11:42:58 TransAct Service - Unable to connect to TransAct. TransAct error: Invalid User or Password \| 2013-07-31 11:42:59 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. \| 2013-07-31 11:42:59 To prevent further connection attempts, select File >> Disconnect. \| 2013-07-31 11:42:59 TransAct Service: Disconnected. \| 2013-07-31 11:42:59 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. \| 2013-07-31 11:42:59 Connecting to TransAct... \| 2013-07-31 11:43:04 TransAct Service - Unable to connect to TransAct. TransAct error: Invalid User or Password \| 2013-07-31 11:43:05 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. \| 2013-07-31 11:43:05 To prevent further connection attempts, select File >> Disconnect. \| 2013-07-31 11:43:05 TransAct Service: Disconnected. \| 2013-07-31 11:43:05 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. \| 2013-07-31 11:43:05

[2013-07-31 16:11:35] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5587
You are getting this error: TransAct Service - Unable to connect to TransAct. TransAct error: Invalid User or Password Refer to the documentation here for help with this: https://www.sierrachart.com/index.php?l=doc/TransAct.php#InvalidUser Sierra Chart Support Date Time Of Last Edit: 2013-07-31 16:54:40

[2013-07-31 16:55:47] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is not relevant to the problem but you are also running an older version of Sierra Chart. Please update by selecting Help >> Download Current Version. The interface to TransAct has been updated and is much more reliable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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