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Date/Time: Wed, 24 Oct 2018 06:17:20 +0000



Zen Fire will not accept CL symbol

Support Request:
[2013-04-01 16:17:18]
GaryD - Posts: 61
I have just started a trial, have succesfully connected to Mirus/Zenfire, but the CL symbol that is listed in the Find Symbol area for futures does not work.
[2013-04-01 16:22:57]
Sierra Chart Engineering - Posts: 65168
Please post a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-01 16:29:43]
GaryD - Posts: 61
Software version: 957 | 2013-04-01 12:28:03
Current Service Package: 5 | 2013-04-01 12:28:03
Usage end date: 2013-04-13 | 2013-04-01 12:28:03
Sierra Chart Historical Data Service is included. | 2013-04-01 12:28:03
Active service: Zen-Fire | 2013-04-01 12:28:03
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-01 12:28:03
2013-04-01 12:28:03 Local computer clock time | 2013-04-01 12:28:03
2013-04-01 16:28:03 GMT time | 2013-04-01 12:28:03
2013-04-01 12:28:03 Time zone adjusted time | 2013-04-01 12:28:03
Time difference to server time: 8 seconds. | 2013-04-01 12:28:03
Program path: C:\SierraChart\ | 2013-04-01 12:28:03
Data Files path: C:\SierraChart\Data\ | 2013-04-01 12:28:03
OS Version Number: 6.0 | 2013-04-01 12:28:03


Zen-Fire service: Connecting. | 2013-04-01 12:28:09
Using Rithmic Zen-Fire server. | 2013-04-01 12:28:09
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-01 12:28:11
Zen-Fire Alert Message: Market Data Connection Login Complete. ok | 2013-04-01 12:28:11
Zen-Fire Alert Message: Trading System Connection Opened. | 2013-04-01 12:28:11
Zen-Fire Alert Message: Trading System Connection Login Complete. ok | 2013-04-01 12:28:12
Account information received. | 2013-04-01 12:28:12
Zen-Fire service - FCM: Dorman | 2013-04-01 12:28:12
Zen-Fire service - IB: Mirus | 2013-04-01 12:28:12
Zen-Fire Alert Message: PnL Connection Opened. | 2013-04-01 12:28:12
Zen-Fire Alert Message: PnL Connection Login Complete. ok | 2013-04-01 12:28:12
Zen-Fire Alert Message: Intraday History Connection Opened. | 2013-04-01 12:28:12
Zen-Fire Alert Message: Intraday History Connection Login Complete. ok | 2013-04-01 12:28:13
Zen-Fire service: Connected. | 2013-04-01 12:28:13
Starting updates for: CLK3 | 2013-04-01 12:28:26
Symbol Error: CLK3 is unknown, unavailable, or improperly formatted. | 2013-04-01 12:28:26
HD Request # 1 - Downloading Intraday chart data for CLK3 to the file CLK3.scid | 2013-04-01 12:28:26
HD Request # 1 - Starting date and time: 2013-03-28 17:14:47 | 2013-04-01 12:28:26
HD Request # 1 - Zen-Fire service: Unable to download historical data because the symbol CLK3 is not a valid symbol. | 2013-04-01 12:28:26
HD Request # 1 - Skipping historical Intraday data download for symbol CLK3 | 2013-04-01 12:28:26
Real-time intraday chart data file updates started for CLK3 | 2013-04-01 12:28:26

HD Request # 2 - Downloading Historical Daily chart data for CLK13. Starting date: 2013-03-28. | 2013-04-01 12:28:27
HD Request # 2 - Requesting historical Daily data for CLK13 starting at 2013-03-27 | 2013-04-01 12:28:27
HD Request # 2 - Receiving historical Daily data for CLK13 starting at 2013-03-27 | 2013-04-01 12:28:27
Writing historical daily data for CLK13 to the file CLK13.dly | 2013-04-01 12:28:27
HD Request # 2 - Received 3 records from 2013-03-27 00:00:00 to 2013-04-01 00:00:00 (6.0 days) and wrote 2 records for CLK13 | 2013-04-01 12:28:27
HD Request # 2 - Daily download COMPLETE for CLK13 | 2013-04-01 12:28:27

[2013-04-01 16:33:53]
Sierra Chart Engineering - Posts: 65168
You are not using the correct symbol. When you go to File >> Find Symbol what you should see is this symbol:
CLK3-NYMEX

Open a new chart using this symbol by selecting File >> Find Symbol and selecting the symbol again.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-01 16:34:11

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