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Problem starting after downloading current version

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[2016-11-10 19:55:15] #1 [Go To First Post]
User636679 - Posts: 32
Hello, After downloading the most recent version SC doesn't appear to load. There is a continual "loop" between downloading data and removing data? Please advise. Thank you, Bryan

[2016-11-10 21:27:42] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are not understanding this. There may be information on the Message Log which gives us a clue about this. Provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=doc/PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-11-10 21:38:43] #3 [Go To First Post]
User636679 - Posts: 32
Reading Internal Order ID file. \| 2016-11-10 13:59:49 Reading Trade Orders file. \| 2016-11-10 13:59:49 Reading Trade Positions file. \| 2016-11-10 13:59:49 Software version: 1483 \| 2016-11-10 13:59:49 Uses New Spreadsheets \| 2016-11-10 13:59:49 Usage end date: 2016-12-03 \| 2016-11-10 13:59:49 Enabled for: Advanced Features. \| 2016-11-10 13:59:49 Enabled for: Advanced Features 2. \| 2016-11-10 13:59:49 Enabled for: Sierra Chart Historical Data Service. \| 2016-11-10 13:59:49 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-11-10 13:59:49 Current selected Data/Trading service: IQFeed \| 2016-11-10 13:59:49 Chart Update Interval: 500 \| 2016-11-10 13:59:49 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-11-10 13:59:49 2016-11-10 13:59:52 Local computer time \| 2016-11-10 13:59:49 2016-11-10 20:59:52 Local computer time in UTC \| 2016-11-10 13:59:49 2016-11-10 13:59:52 Local computer time in SC Time Zone \| 2016-11-10 13:59:49 2016-11-10 20:59:52 Server time in UTC \| 2016-11-10 13:59:49 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2016-11-10 13:59:49 Program path: C:\SierraChart\ \| 2016-11-10 13:59:49 Data Files path: C:\SierraChart\Data\ \| 2016-11-10 13:59:49 OS Version Number: 6.2 \| 2016-11-10 13:59:49 Locale Setting: C \| 2016-11-10 13:59:49 Checking for new symbol settings for dtn \| 2016-11-10 13:59:49 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-11-10 13:59:49 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-11-10 13:59:49 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-11-10 13:59:49 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-11-10 13:59:53 Symbol settings are up-to-date for dtn \| 2016-11-10 13:59:53 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:35:49 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:35:49 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:35:49 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:35:51 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:35:51 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:36:00 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:01 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:01 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:36:01 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:01 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 307, \| 2016-11-10 14:36:01 HD Request # 360 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:36:01 HD Request # 360 \| Requesting 4 days of historical daily data. RequestID: 359 \| 2016-11-10 14:36:01 HD Request # 360 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:36:02 HD Request # 360 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:36:02 HD Request # 360 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:36:02 HD Request # 360 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:36:02 HD Request # 360 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 307 \| 2016-11-10 14:36:02 Removed historical data download ID 307 \| 2016-11-10 14:36:02 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:36:02 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:02 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:02 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:04 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:04 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:36:08 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:09 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:09 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:36:09 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:09 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 308, \| 2016-11-10 14:36:09 HD Request # 361 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:36:09 HD Request # 361 \| Requesting 4 days of historical daily data. RequestID: 360 \| 2016-11-10 14:36:09 HD Request # 361 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:36:10 HD Request # 361 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:36:10 HD Request # 361 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:36:10 HD Request # 361 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:36:10 HD Request # 361 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 308 \| 2016-11-10 14:36:10 Removed historical data download ID 308 \| 2016-11-10 14:36:10 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:36:10 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:10 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:10 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:12 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:12 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:36:17 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:17 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:17 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:36:17 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:17 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 309, \| 2016-11-10 14:36:17 HD Request # 362 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:36:17 HD Request # 362 \| Requesting 4 days of historical daily data. RequestID: 361 \| 2016-11-10 14:36:17 HD Request # 362 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:36:19 HD Request # 362 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:36:19 HD Request # 362 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:36:19 HD Request # 362 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:36:19 HD Request # 362 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 309 \| 2016-11-10 14:36:19 Removed historical data download ID 309 \| 2016-11-10 14:36:19 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:36:19 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:19 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:19 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:21 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:21 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:36:26 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:26 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:26 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:36:26 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:26 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 310, \| 2016-11-10 14:36:26 HD Request # 363 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:36:26 HD Request # 363 \| Requesting 4 days of historical daily data. RequestID: 362 \| 2016-11-10 14:36:26 HD Request # 363 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:36:27 HD Request # 363 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:36:27 HD Request # 363 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:36:27 HD Request # 363 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:36:27 HD Request # 363 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 310 \| 2016-11-10 14:36:27 Removed historical data download ID 310 \| 2016-11-10 14:36:27 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:36:27 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:27 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:27 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:30 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:30 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:36:34 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:35 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:35 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:36:35 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:35 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 311, \| 2016-11-10 14:36:35 HD Request # 364 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:36:35 HD Request # 364 \| Requesting 4 days of historical daily data. RequestID: 363 \| 2016-11-10 14:36:35 HD Request # 364 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:36:36 HD Request # 364 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:36:36 HD Request # 364 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:36:36 HD Request # 364 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:36:36 HD Request # 364 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 311 \| 2016-11-10 14:36:36 Removed historical data download ID 311 \| 2016-11-10 14:36:36 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:36:36 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:36 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:36 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:39 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:39 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:36:43 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:44 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:44 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:36:44 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:44 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 312, \| 2016-11-10 14:36:44 HD Request # 365 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:36:44 HD Request # 365 \| Requesting 4 days of historical daily data. RequestID: 364 \| 2016-11-10 14:36:44 HD Request # 365 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:36:45 HD Request # 365 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:36:45 HD Request # 365 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:36:45 HD Request # 365 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:36:45 HD Request # 365 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 312 \| 2016-11-10 14:36:45 Removed historical data download ID 312 \| 2016-11-10 14:36:45 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:36:45 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:45 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:45 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:47 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:47 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:36:54 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:55 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:55 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:36:55 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:55 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 313, \| 2016-11-10 14:36:55 HD Request # 366 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:36:55 HD Request # 366 \| Requesting 4 days of historical daily data. RequestID: 365 \| 2016-11-10 14:36:55 HD Request # 366 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:36:56 HD Request # 366 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:36:56 HD Request # 366 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:36:56 HD Request # 366 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:36:56 HD Request # 366 \| Daily download COMPLETE for QCLZ16. Completion time: 1s. Unique request ID: 313 \| 2016-11-10 14:36:56 Removed historical data download ID 313 \| 2016-11-10 14:36:56 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:36:56 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:56 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:56 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:36:58 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:36:58 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:37:05 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:05 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:05 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:37:05 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:05 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 314, \| 2016-11-10 14:37:05 HD Request # 367 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:37:05 HD Request # 367 \| Requesting 4 days of historical daily data. RequestID: 366 \| 2016-11-10 14:37:05 HD Request # 367 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:37:06 HD Request # 367 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:37:06 HD Request # 367 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:37:06 HD Request # 367 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:37:06 HD Request # 367 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 314 \| 2016-11-10 14:37:06 Removed historical data download ID 314 \| 2016-11-10 14:37:06 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:37:06 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:06 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:06 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:09 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:09 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:37:15 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:16 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:16 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:37:16 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:16 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 315, \| 2016-11-10 14:37:16 HD Request # 368 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:37:16 HD Request # 368 \| Requesting 4 days of historical daily data. RequestID: 367 \| 2016-11-10 14:37:16 HD Request # 368 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:37:17 HD Request # 368 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:37:17 HD Request # 368 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:37:17 HD Request # 368 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:37:17 HD Request # 368 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 315 \| 2016-11-10 14:37:17 Removed historical data download ID 315 \| 2016-11-10 14:37:17 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:37:17 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:17 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:17 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:19 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:19 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:37:25 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:25 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:25 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:37:25 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:25 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 316, \| 2016-11-10 14:37:25 HD Request # 369 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:37:25 HD Request # 369 \| Requesting 4 days of historical daily data. RequestID: 368 \| 2016-11-10 14:37:25 HD Request # 369 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:37:26 HD Request # 369 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:37:26 HD Request # 369 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:37:26 HD Request # 369 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:37:26 HD Request # 369 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 316 \| 2016-11-10 14:37:26 Removed historical data download ID 316 \| 2016-11-10 14:37:26 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:37:26 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:26 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:26 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:29 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:29 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:37:35 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:36 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:36 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:37:36 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:36 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 317, \| 2016-11-10 14:37:36 HD Request # 370 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:37:36 HD Request # 370 \| Requesting 4 days of historical daily data. RequestID: 369 \| 2016-11-10 14:37:36 HD Request # 370 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:37:37 HD Request # 370 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:37:37 HD Request # 370 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:37:37 HD Request # 370 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:37:37 HD Request # 370 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 317 \| 2016-11-10 14:37:37 Removed historical data download ID 317 \| 2016-11-10 14:37:37 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:37:37 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:37 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:37 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:39 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:39 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:37:44 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:45 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:45 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:37:45 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:45 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 318, \| 2016-11-10 14:37:45 HD Request # 371 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:37:45 HD Request # 371 \| Requesting 4 days of historical daily data. RequestID: 370 \| 2016-11-10 14:37:45 HD Request # 371 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:37:46 HD Request # 371 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:37:46 HD Request # 371 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:37:46 HD Request # 371 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:37:46 HD Request # 371 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 318 \| 2016-11-10 14:37:46 Removed historical data download ID 318 \| 2016-11-10 14:37:46 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:37:46 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:46 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:46 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:48 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:48 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:37:52 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:53 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:53 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:37:53 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:53 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 319, \| 2016-11-10 14:37:53 HD Request # 372 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:37:53 HD Request # 372 \| Requesting 4 days of historical daily data. RequestID: 371 \| 2016-11-10 14:37:53 HD Request # 372 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:37:54 HD Request # 372 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:37:54 HD Request # 372 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:37:54 HD Request # 372 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:37:54 HD Request # 372 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 319 \| 2016-11-10 14:37:54 Removed historical data download ID 319 \| 2016-11-10 14:37:54 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:37:54 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:54 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:54 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:37:56 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:37:56 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:38:00 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:38:01 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:38:01 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:38:01 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:38:01 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 320, \| 2016-11-10 14:38:01 HD Request # 373 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:38:01 HD Request # 373 \| Requesting 4 days of historical daily data. RequestID: 372 \| 2016-11-10 14:38:01 HD Request # 373 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:38:02 HD Request # 373 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:38:02 HD Request # 373 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:38:02 HD Request # 373 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:38:02 HD Request # 373 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 320 \| 2016-11-10 14:38:02 Removed historical data download ID 320 \| 2016-11-10 14:38:02 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:38:02 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:38:02 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:38:02 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:38:04 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:38:04 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:38:10 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:38:11 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:38:11 QCLZ16 [CBV] Daily #14 \| Performing historical Daily data download for symbol QCLZ16 starting at last date in file. \| 2016-11-10 14:38:11 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:38:11 QCLZ16 [CBV] Daily #14 \| Waiting for historical downloads to complete with the IDs: 321, \| 2016-11-10 14:38:11 HD Request # 374 \| Downloading Historical Daily chart data for QCLZ16. Starting date: 2016-11-08. Service: dtn \| 2016-11-10 14:38:11 HD Request # 374 \| Requesting 4 days of historical daily data. RequestID: 373 \| 2016-11-10 14:38:11 HD Request # 374 \| Receiving Daily data for QCLZ16 \| 2016-11-10 14:38:12 HD Request # 374 \| Receiving historical Daily data for QCLZ16 starting at 2016-11-08 \| 2016-11-10 14:38:12 HD Request # 374 \| Writing historical Daily data to the file QCLZ16.dly \| 2016-11-10 14:38:12 HD Request # 374 \| Received 4 records from 2016-11-08 00:00:00 to 2016-11-09 00:00:00 (2.0 days) and wrote 2 records for QCLZ16 \| 2016-11-10 14:38:12 HD Request # 374 \| Daily download COMPLETE for QCLZ16. Completion time: 0s. Unique request ID: 321 \| 2016-11-10 14:38:12 Removed historical data download ID 321 \| 2016-11-10 14:38:12 QCLZ16 [CBV] Daily #14 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2016-11-10 14:38:12 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:38:12 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:38:12 IQFeed \| Using primary service for historical data for QCLZ16 \| 2016-11-10 14:38:14 QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:38:14 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:38:18 Date Time Of Last Edit: 2016-11-10 22:20:10

[2016-11-10 21:47:36] #4 [Go To First Post]
User636679 - Posts: 32
The automated response instructions didn't work. I need REMOTE ASSISTANCE - please. Thanks, Bryan

[2016-11-10 22:40:33] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are not sure why this is happening: QCLZ16 [CBV] Daily #14 \| Reloading chart. \| 2016-11-10 14:38:04 QCLZ16 [CBV] Daily #14 \| Reloading Historical Daily chart due to current quote data for new date received. \| 2016-11-10 14:38:10 Provide your Chartbook by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile We might need to get your IQ feed username, if you are willing, to test this because we may not be able to do a valid test without it. We tried now to duplicate the problem but we could not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-11-11 01:59:09] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have looked this over some more, and we are not understanding why it is happening. It probably is not happening now but it certainly can happen tomorrow for a while after the market close. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-11 01:59:28

[2016-11-11 10:26:13] #7 [Go To First Post]
User636679 - Posts: 32
File attached


Attachment Deleted. Private File

[2016-11-11 10:27:18] #8 [Go To First Post]
User636679 - Posts: 32
Did you receive the Chartbook?

[2016-11-11 10:47:06] #9 [Go To First Post]
User636679 - Posts: 32
Please note the "Open" is not displayed in the last two profiles? Not sure why as the setting is correct? If this is an issue with IQ data feed I'm happy to change over to Kinetick. Which would be better with SC?

[2016-11-11 17:06:49] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we received the Chartbook, but it does not include this chart: QCLZ16 [CBV] Daily #14 Anyway, at this point we probably do not need it. The best data feed is going to be the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed There is no reason to be using IQ Feed. We will look into the problem with the Open not being highlighted on the TPO Profiles. We are observing that in your Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-11-11 17:16:18] #11 [Go To First Post]
User636679 - Posts: 32
Does the Sierra Chart Data support Ninja Trader?

[2016-11-11 17:21:24] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK, we think we know why you want to use IQ Feed. No it does not unless they were to support the DTC protocol: http://dtcprotocol.org/ Sierra Chart has a DTC Protocol server: Data and Trading Communications (DTC) Protocol Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-11-18 13:29:41] #13 [Go To First Post]
User636679 - Posts: 32
Signed up for trial of SC Exchange Data Feed (pursuant your suggestion). However, historical downloading fails? And there is no live feed. Please advise. Bryan

[2016-11-18 16:59:45] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to activate the exchange that you require. Some of these have a trial. This can be done here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges You also need to be using the symbols that are listed in File >> Find Symbol. Refer to help topic 1.3: http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-11-18 17:47:52] #15 [Go To First Post]
User636679 - Posts: 32
Not working. Unable to pull up any symbols? Data/Trade is SC.

[2016-11-18 17:50:51] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Tell us one of the symbols you have opened a chart for. Or is the problem that you are not seeing any symbols listed in File >> Find Symbol? You also still have not activated any exchanges: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges You are not going to receive any real-time data without activating an exchange but you will get historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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