Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 19 May 2024 00:53:24 +0000
Socket (668) | Error received in OnConnect while connecting.
View Count: 1301
| [2016-11-07 20:13:15] |
| Sporken - Posts: 82 |
|
Hi, My Sierra charts has stopped receiving live data. This happened this morning as well. The status box in the top left is showing Green and the DF: count is incrementing. I realised there was a problem when I noticed the sierra chart Depth of Market lines are not drawn and the last bars on my chart are from over 3 hours ago. (18:06 and 17:46 - it's 21:10 here now) I've tried disconnecting and reconnecting but it's not worked. That is what fixed it this morning. I've tried connecting to the TWS gateway instead of TWS Trader workstation and it's not made a difference. The TWS gateway shows all green and 1 API client connected. I don't see errors in the IB log. I see it sending account and position data. It looks like SC is failing to connect to SCData on ds1.sierracharts.com on 8.18.161.135 and ds6.sierracharts.com on 8.18.161.131. Is there a problem with the servers? I'm only running tests to an IB demo account at the moment so this is not a disaster for me. I've just tried closing Sierra Charts and restarting and it's still not connecting. My charts from IB TWS and my other brokerage are working fine. Thanks for your help, -Jason Date Time Of Last Edit: 2016-11-07 20:14:43
|
| [2016-11-07 20:27:23] |
| |
|
There are no problems with the Sierra Chart Exchange Data Feed servers. We suspect the problem is that you are not connecting to your Interactive Brokers Live account which is necessary to receive the real-time CME data. We will need to see the Message Log. Provide it by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-07 21:05:57] |
| Sporken - Posts: 82 |
|
Hi, I have sent the log file. I neglected to mention in my earlier message that I connected to my live account this morning. You can see it in the log. Prior to this I connected to it around mid oct I think. (I cant recall) Reading the log, I am not sure why it is looking for GBPUSD data at one point. I have 2 charts on screen. One is GC-201612-NYMEX and the other is ES-201612-GLOBEX. Thanks for your help. (as ever!) -Jason |
| [2016-11-07 21:15:07] |
| |
|
These are the relevant messages: SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-07 21:57:16
Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-07 21:57:16 Socket (253) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-07 21:57:37 Clearly this is caused by a firewall on your side. Refer to help topic 1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-08 10:36:18] |
| Sporken - Posts: 82 |
|
ok I've spent quite a lot of time on this and I'm not able to see any sign that my firewall or anything on my side is causing the problem. It's possible that I've missed something but I have some strange findings that I'd like to get your opinion on. Forex works. I am able to get live prices and historical backfill on symbols like "EURGBP" and "EUR.GBP-CASH-IDEALPRO". No problems. I cant get live prices or historical data on Futures (any exchange) or stocks like AAPL or AMZN etc as well. Is forex different somehow? Different servers or something? I know I get "EUR.GBP-CASH-IDEALPRO" from IB and I think "EURGBP" comes from Sierra SCData. I've checked my windows firewall and my router firewall. I've even disabled my windows firewall and it still didn't work. I've uninstalled things like Google Drive, Boxcryptor, My VPN. I can't think what to try next. There's nothing obvious in the Windows Event Viewer. The firewall has a rule for Private Networks for SierraChart.exe. My home connection is Private. It's set to allow all ports etc. Everything was working until about 18:00 last night (Central European time - Copenhagen) Then it stopped. I was just browsing the web. It was 20:30 that I realised there was a problem. The Green connection status icon is still green even though I'm not getting live prices. I'm going to add code to my trading study software to make the background flash red if the Bid/ask/last price stop updating. I think it's wrong to show a green status when there are failures to get chart data or live prices. It worked spontaneously late last night and then stopped working again. I still have no idea why this might be. My chart for "ES-201612-GLOBEX" has data up until Tuesday 00:15 (CET) This is the Tokyo session I think. I'm not sure if this is relevant. Here's a log showing 1. Failing with "DAX-201612-DTB-EUR-25" 2. Succeeding with "USD.JPY-CASH-IDEALPRO" 3. Failing with "GC-201612-NYMEX" (completely blank chart) 4. Succeeding with "USDJPY" 5. Reporting failures on USDJPY despite showing an up to date chart and live prices. 6. Succeeding with "NZDUSD" 7. Succeeding with "NZD.USD-CASH-IDEALPRO" - this took a long time. The chart was set to load 200 days of intraday data but IB only send about 20 I think. I only have 1 chart window. The last 2 are probably most interesting because all the others have been tried repeatedly in the last 18 hours except NZD I should also say that the blank chart with GC-201612-NYMEX is repeatable and when I look in my Data folder I see a set of GC-files with varying timestamps. Some until 03:11 which is when I was working on this until. When I choose Edit->Delete All Data And Download it does not remove the GC*.scid files in my data folder. Here's the log. DAX-201612-DTB-EUR-25 [CBV] [M] 30 Min #2 | Reloading chart. | 2016-11-08 11:14:23 Unsubscribed from market depth data for ES-201612-GLOBEX | 2016-11-08 11:14:27 Requesting market depth updates for: DAX-201612-DTB-EUR-25 if supported. | 2016-11-08 11:14:27 Socket (255) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:14:28 Socket (255) | Shutdown and closed. | 2016-11-08 11:14:28 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:14:28 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:14:28 SC Data - All Services | Using username 0 | 2016-11-08 11:14:30 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:14:30 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:14:30 Socket (256) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:14:51 Socket (256) | Shutdown and closed. | 2016-11-08 11:14:51 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:14:51 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:14:51 SC Data - All Services | Using username 0 | 2016-11-08 11:14:53 SC Data - All Services | Connecting to the server ds6.sierracharts.com. Port 443 | 2016-11-08 11:14:53 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-08 11:14:53 Socket (257) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:15:15 Socket (257) | Shutdown and closed. | 2016-11-08 11:15:15 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:15:15 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:15:15 Interactive Brokers | Using primary service for historical data for USD.JPY-CASH-IDEALPRO | 2016-11-08 11:15:15 USD.JPY-CASH-IDEALPRO [CBV] [M] 30 Min #2 | Reloading chart. | 2016-11-08 11:15:15 USD.JPY-CASH-IDEALPRO [CBV] [M] 30 Min #2 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2016-11-08 11:15:15 USD.JPY-CASH-IDEALPRO [CBV] [M] 30 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2016-11-08 11:15:15 SC Data - All Services | Using username 0 | 2016-11-08 11:15:17 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:15:17 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:15:17 Unsubscribed from market depth data for DAX-201612-DTB-EUR-25 | 2016-11-08 11:15:17 Requesting market depth updates for: USD.JPY-CASH-IDEALPRO if supported. | 2016-11-08 11:15:17 GC-201612-NYMEX [CBV] 30 Min #2 | Reloading chart. | 2016-11-08 11:15:27 GC-201612-NYMEX [CBV] [M] 30 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: Z:\SierraChart2\Data\GC-201612-NYMEX.scid | 2016-11-08 11:15:28 Unsubscribed from market depth data for USD.JPY-CASH-IDEALPRO | 2016-11-08 11:15:32 Requesting market depth updates for: GC-201612-NYMEX if supported. | 2016-11-08 11:15:32 Socket (258) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:15:37 Socket (258) | Shutdown and closed. | 2016-11-08 11:15:37 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:15:37 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:15:37 SC Data - All Services | Using username 0 | 2016-11-08 11:15:39 SC Data - All Services | Connecting to the server ds6.sierracharts.com. Port 443 | 2016-11-08 11:15:39 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-08 11:15:39 Socket (260) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:16:00 Socket (260) | Shutdown and closed. | 2016-11-08 11:16:00 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:16:00 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:16:00 SC Data - All Services | Using username 0 | 2016-11-08 11:16:02 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:16:02 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:16:02 USDJPY [CBV] [M] 30 Min #2 | Reloading chart. | 2016-11-08 11:16:13 USDJPY [CBV] [M] 30 Min #2 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2016-11-08 11:16:13 USDJPY [CBV] [M] 30 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2016-11-08 11:16:13 Unsubscribed from market depth data for GC-201612-NYMEX | 2016-11-08 11:16:17 Requesting market depth updates for: USDJPY if supported. | 2016-11-08 11:16:17 Socket (261) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:16:23 Socket (261) | Shutdown and closed. | 2016-11-08 11:16:23 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:16:23 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:16:23 SC Data - All Services | Using username 0 | 2016-11-08 11:16:26 SC Data - All Services | Connecting to the server ds6.sierracharts.com. Port 443 | 2016-11-08 11:16:26 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-08 11:16:26 NZDUSD [CBV] [M] 30 Min #2 | Reloading chart. | 2016-11-08 11:16:42 NZDUSD [CBV] [M] 30 Min #2 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2016-11-08 11:16:42 NZDUSD [CBV] [M] 30 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2016-11-08 11:16:42 Using Bid/Ask average for last trade price for NZDUSD | 2016-11-08 11:16:43 SC DTC Data | Starting real-time market data updates for: NZDUSD. ID: 18 | 2016-11-08 11:16:43 SC DTC Data | Requesting security definition data for: NZDUSD. ID: 18 | 2016-11-08 11:16:43 Intraday data recording state for symbol NZDUSD is set to download 'Pending'. | 2016-11-08 11:16:43 Market data subscription status is not known while delaying historical data download for symbol: NZDUSD | 2016-11-08 11:16:43 Delaying start of download for NZDUSD | 2016-11-08 11:16:43 SC DTC Data | Received security definition for symbol NZDUSD | 2016-11-08 11:16:43 Delaying start of download for NZDUSD | 2016-11-08 11:16:44 Socket (262) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:16:46 Socket (262) | Shutdown and closed. | 2016-11-08 11:16:46 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:16:46 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:16:46 Unsubscribed from market depth data for USDJPY | 2016-11-08 11:16:47 Requesting market depth updates for: NZDUSD if supported. | 2016-11-08 11:16:47 HD Request # 27 | Downloading Intraday chart data for NZDUSD to the file NZDUSD.scid. Service: fxcm | 2016-11-08 11:16:47 HD Request # 27 | Download start date-time: 2016-11-04 21:59:01.000 | 2016-11-08 11:16:47 HD Request # 27 | Using server: ds3.sierracharts.com port 10149 | 2016-11-08 11:16:47 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.42. | 2016-11-08 11:16:47 Socket (263) | Connected. | 2016-11-08 11:16:48 HD Request # 27 | Setting DTC encoding to Binary VLS | 2016-11-08 11:16:48 HD Request # 27 | Sending historical data logon request message. | 2016-11-08 11:16:48 SC Data - All Services | Using username 0 | 2016-11-08 11:16:48 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:16:48 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:16:48 HD Request # 27 | Requesting Intraday data. Start date-time: 2016-11-04 21:59:01. Record interval: 0. Symbol: NZDUSD | 2016-11-08 11:16:49 HD Request # 27 | Decompressing data. | 2016-11-08 11:16:49 HD Request # 27 | Receiving Intraday data for NZDUSD starting at 2016-11-04 21:59:01 | 2016-11-08 11:16:49 HD Request # 27 | Timestamp of first Intraday data file record written: 2016-11-04 21:59:02 | 2016-11-08 11:16:49 Socket (263) | Shutdown and closed. | 2016-11-08 11:16:50 The network socket for historical data has been closed. | 2016-11-08 11:16:50 HD Request # 27 | Received 300310 records from 2016-11-04 21:59:01 to 2016-11-08 11:16:49 (3.6 days) and wrote 300309 records for NZDUSD | 2016-11-08 11:16:50 HD Request # 27 | Intraday download COMPLETE for NZDUSD. Completion time: 3s. Unique request ID: 18 | 2016-11-08 11:16:50 Removed historical data download ID 18 | 2016-11-08 11:16:50 Real-time Intraday chart data file updates started for NZDUSD | 2016-11-08 11:16:50 Intraday chart data file opened for NZDUSD | 2016-11-08 11:16:50 Opened cached Intraday file: Z:\SierraChart2\Data\NZDUSD.scid | 2016-11-08 11:17:01 Socket (264) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:17:10 Socket (264) | Shutdown and closed. | 2016-11-08 11:17:10 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:17:10 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:17:10 SC Data - All Services | Using username 0 | 2016-11-08 11:17:12 SC Data - All Services | Connecting to the server ds6.sierracharts.com. Port 443 | 2016-11-08 11:17:12 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-08 11:17:12 Socket (265) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:17:32 Socket (265) | Shutdown and closed. | 2016-11-08 11:17:32 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:17:32 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:17:32 SC Data - All Services | Using username 0 | 2016-11-08 11:17:35 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:17:35 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:17:35 Interactive Brokers | Using primary service for historical data for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:48 NZD.JPY-CASH-IDEALPRO [CBV] [M] 30 Min #2 | Reloading chart. | 2016-11-08 11:17:48 NZD.JPY-CASH-IDEALPRO [CBV] [M] 30 Min #2 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2016-11-08 11:17:48 NZD.JPY-CASH-IDEALPRO [CBV] [M] 30 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2016-11-08 11:17:48 NZD.JPY-CASH-IDEALPRO [CBV] [M] 30 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: Z:\SierraChart2\Data\NZD.JPY-CASH-IDEALPRO.scid | 2016-11-08 11:17:48 Using Bid/Ask average for last trade price for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:49 Interactive Brokers | Starting real-time market data updates for: NZD.JPY-CASH-IDEALPRO. ID: 19 | 2016-11-08 11:17:49 Interactive Brokers | Subscribing to Symbol: NZD.JPY, SecurityType: CASH, Expiration: , Exchange: IDEALPRO, Primary Exchange: , Currency: JPY, Multiplier: | 2016-11-08 11:17:49 Interactive Brokers | Requesting security definition data for: NZD.JPY-CASH-IDEALPRO. ID: 19 | 2016-11-08 11:17:49 Interactive Brokers | Using primary service for historical data for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:49 Intraday data recording state for symbol NZD.JPY-CASH-IDEALPRO is set to download 'Pending'. | 2016-11-08 11:17:49 Market data subscription status is not known while delaying historical data download for symbol: NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:49 Delaying start of download for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:49 Delaying start of download for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:50 Unsubscribed from market depth data for NZDUSD | 2016-11-08 11:17:52 Requesting market depth updates for: NZD.JPY-CASH-IDEALPRO if supported. | 2016-11-08 11:17:52 HD Request # 28 | Downloading Intraday chart data for NZD.JPY-CASH-IDEALPRO to the file NZD.JPY-CASH-IDEALPRO.scid. Service: ib | 2016-11-08 11:17:53 Compressing file: Z:\SierraChart2\Data\NZD.JPY-CASH-IDEALPRO.scid. This may take a while. | 2016-11-08 11:17:53 HD Request # 28 | Download start date-time: 1989-06-23 12:17:53.000 | 2016-11-08 11:17:53 HD Request # 28 | Requesting a total of 21 days and 0 seconds. | 2016-11-08 11:17:53 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1728000. | 2016-11-08 11:17:53 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-19 13:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:53 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2016-11-08 11:17:55 Socket (266) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:17:56 Socket (266) | Shutdown and closed. | 2016-11-08 11:17:56 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:17:56 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:17:56 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:17:56 HD Request # 28 | Receiving Intraday data for NZD.JPY-CASH-IDEALPRO starting at 2016-10-18 13:28:00 | 2016-11-08 11:17:56 HD Request # 28 | Timestamp of first Intraday data file record written: 2016-10-18 13:28:00 | 2016-11-08 11:17:56 HD Request # 28 | Received 2881 records and wrote 2850 records from 2016-10-18 13:12:30 to 2016-10-19 13:27:30. | 2016-11-08 11:17:56 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1641600. | 2016-11-08 11:17:56 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-20 13:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:56 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:17:56 HD Request # 28 | Received 2881 records and wrote 2850 records from 2016-10-19 13:12:30 to 2016-10-20 13:27:30. | 2016-11-08 11:17:56 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1555200. | 2016-11-08 11:17:56 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-21 13:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:56 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:17:57 HD Request # 28 | Received 2881 records and wrote 2850 records from 2016-10-20 13:12:30 to 2016-10-21 13:27:30. | 2016-11-08 11:17:57 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1468800. | 2016-11-08 11:17:57 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-22 13:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:57 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:17:57 HD Request # 28 | Received 2880 records and wrote 1144 records from 2016-10-20 23:00:00 to 2016-10-21 22:59:30. | 2016-11-08 11:17:57 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1382400. | 2016-11-08 11:17:57 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-23 13:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:57 SC Data - All Services | Using username 0 | 2016-11-08 11:17:58 SC Data - All Services | Connecting to the server ds6.sierracharts.com. Port 443 | 2016-11-08 11:17:58 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-08 11:17:58 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:17:58 HD Request # 28 | Received 2880 records and wrote 0 records from 2016-10-20 23:00:00 to 2016-10-21 22:59:30. | 2016-11-08 11:17:58 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1296000. | 2016-11-08 11:17:58 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-24 13:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:58 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:17:58 HD Request # 28 | Received 2881 records and wrote 1706 records from 2016-10-21 13:12:30 to 2016-10-24 13:27:30. | 2016-11-08 11:17:58 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1209600. | 2016-11-08 11:17:58 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-25 13:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:58 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:17:59 HD Request # 28 | Received 2881 records and wrote 2850 records from 2016-10-24 13:12:30 to 2016-10-25 13:27:30. | 2016-11-08 11:17:59 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1123200. | 2016-11-08 11:17:59 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-26 13:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:17:59 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:18:10 HD Request # 28 | Received 2881 records and wrote 2850 records from 2016-10-25 13:12:30 to 2016-10-26 13:27:30. | 2016-11-08 11:18:10 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1036800. | 2016-11-08 11:18:10 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-27 13:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:18:10 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:18:16 HD Request # 28 | Received 2881 records and wrote 2850 records from 2016-10-26 13:12:30 to 2016-10-27 13:27:30. | 2016-11-08 11:18:16 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 950400. | 2016-11-08 11:18:16 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-28 13:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:18:16 Socket (268) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:18:19 Socket (268) | Shutdown and closed. | 2016-11-08 11:18:19 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:18:19 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:18:19 SC Data - All Services | Using username 0 | 2016-11-08 11:18:21 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:18:21 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:18:21 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:18:34 HD Request # 28 | Received 2881 records and wrote 2850 records from 2016-10-27 13:12:30 to 2016-10-28 13:27:30. | 2016-11-08 11:18:34 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 864000. | 2016-11-08 11:18:34 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-29 13:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:18:34 Socket (269) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:18:42 Socket (269) | Shutdown and closed. | 2016-11-08 11:18:42 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:18:42 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:18:42 SC Data - All Services | Using username 0 | 2016-11-08 11:18:44 SC Data - All Services | Connecting to the server ds6.sierracharts.com. Port 443 | 2016-11-08 11:18:44 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-08 11:18:44 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:18:58 HD Request # 28 | Received 2880 records and wrote 1144 records from 2016-10-27 23:00:00 to 2016-10-28 22:59:30. | 2016-11-08 11:18:58 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 777600. | 2016-11-08 11:18:58 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-30 12:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:18:58 * HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:18:59 HD Request # 28 | Received 2880 records and wrote 0 records from 2016-10-27 23:00:00 to 2016-10-28 22:59:30. | 2016-11-08 11:18:59 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 691200. | 2016-11-08 11:18:59 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-10-31 12:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:18:59 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:19:04 HD Request # 28 | Received 2881 records and wrote 1706 records from 2016-10-28 13:12:30 to 2016-10-31 12:27:30. | 2016-11-08 11:19:04 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 604800. | 2016-11-08 11:19:04 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-11-01 12:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:19:04 Socket (270) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:19:05 Socket (270) | Shutdown and closed. | 2016-11-08 11:19:05 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:19:05 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:19:05 SC Data - All Services | Using username 0 | 2016-11-08 11:19:07 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:19:07 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:19:07 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:19:10 HD Request # 28 | Received 2881 records and wrote 2850 records from 2016-10-31 12:12:30 to 2016-11-01 12:27:30. | 2016-11-08 11:19:10 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 518400. | 2016-11-08 11:19:10 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-11-02 12:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:19:10 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:19:22 HD Request # 28 | Received 2881 records and wrote 2850 records from 2016-11-01 12:12:30 to 2016-11-02 12:27:30. | 2016-11-08 11:19:22 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 432000. | 2016-11-08 11:19:22 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-11-03 12:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:19:22 Socket (271) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:19:28 Socket (271) | Shutdown and closed. | 2016-11-08 11:19:28 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:19:28 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:19:28 SC Data - All Services | Using username 0 | 2016-11-08 11:19:30 SC Data - All Services | Connecting to the server ds6.sierracharts.com. Port 443 | 2016-11-08 11:19:30 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-08 11:19:30 Socket (272) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:19:51 Socket (272) | Shutdown and closed. | 2016-11-08 11:19:51 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:19:51 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:19:51 SC Data - All Services | Using username 0 | 2016-11-08 11:19:53 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:19:53 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:19:53 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:19:58 HD Request # 28 | Received 2881 records and wrote 2850 records from 2016-11-02 12:12:30 to 2016-11-03 12:27:30. | 2016-11-08 11:19:58 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 345600. | 2016-11-08 11:19:58 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-11-04 12:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:19:58 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:19:59 HD Request # 28 | Received 2881 records and wrote 2850 records from 2016-11-03 12:12:30 to 2016-11-04 12:27:30. | 2016-11-08 11:19:59 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 259200. | 2016-11-08 11:19:59 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-11-05 12:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:19:59 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:19:59 HD Request # 28 | Received 2880 records and wrote 1144 records from 2016-11-03 22:00:00 to 2016-11-04 21:59:30. | 2016-11-08 11:19:59 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 172800. | 2016-11-08 11:19:59 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-11-06 12:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:19:59 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:20:00 HD Request # 28 | Received 2880 records and wrote 0 records from 2016-11-03 22:00:00 to 2016-11-04 21:59:30. | 2016-11-08 11:20:00 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 86400. | 2016-11-08 11:20:00 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-11-07 12:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:20:00 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:20:04 HD Request # 28 | Received 2881 records and wrote 1586 records from 2016-11-04 11:12:30 to 2016-11-07 12:27:30. | 2016-11-08 11:20:04 HD Request # 28 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 0. | 2016-11-08 11:20:04 HD Request # 28 | Requesting 1 Day of data at 30 secs with ending date-time at 2016-11-08 12:27:53 for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:20:04 HD Request # 28 | Processing historical data message from TWS | 2016-11-08 11:20:05 HD Request # 28 | Received 2746 records and wrote 2715 records from 2016-11-07 12:12:30 to 2016-11-08 11:20:00. | 2016-11-08 11:20:05 HD Request # 28 | Received 60360 records from 2016-10-18 13:28:00 to 2016-11-08 11:20:00 (21.0 days) and wrote 42495 records for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:20:05 HD Request # 28 | Intraday download COMPLETE for NZD.JPY-CASH-IDEALPRO. Completion time: 2m 11s. Unique request ID: 19 | 2016-11-08 11:20:05 Removed historical data download ID 19 | 2016-11-08 11:20:05 Real-time Intraday chart data file updates started for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:20:05 Intraday chart data file opened for NZD.JPY-CASH-IDEALPRO | 2016-11-08 11:20:05 Opened cached Intraday file: Z:\SierraChart2\Data\NZD.JPY-CASH-IDEALPRO.scid | 2016-11-08 11:20:13 Socket (274) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:20:14 Socket (274) | Shutdown and closed. | 2016-11-08 11:20:14 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:20:14 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:20:14 SC Data - All Services | Using username 0 | 2016-11-08 11:20:16 SC Data - All Services | Connecting to the server ds6.sierracharts.com. Port 443 | 2016-11-08 11:20:16 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-08 11:20:16 Socket (275) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:20:37 Socket (275) | Shutdown and closed. | 2016-11-08 11:20:37 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:20:37 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:20:37 SC Data - All Services | Using username 0 | 2016-11-08 11:20:39 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:20:39 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:20:39 Socket (276) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:21:00 Socket (276) | Shutdown and closed. | 2016-11-08 11:21:00 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:21:00 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:21:00 SC Data - All Services | Using username 0 | 2016-11-08 11:21:02 SC Data - All Services | Connecting to the server ds6.sierracharts.com. Port 443 | 2016-11-08 11:21:02 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-08 11:21:02 Socket (277) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:21:23 Socket (277) | Shutdown and closed. | 2016-11-08 11:21:23 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:21:23 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:21:23 SC Data - All Services | Using username 0 | 2016-11-08 11:21:25 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:21:25 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:21:25 Socket (278) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:21:46 Socket (278) | Shutdown and closed. | 2016-11-08 11:21:46 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:21:46 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:21:46 SC Data - All Services | Using username 0 | 2016-11-08 11:21:48 SC Data - All Services | Connecting to the server ds6.sierracharts.com. Port 443 | 2016-11-08 11:21:48 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-08 11:21:48 Socket (280) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:22:09 Socket (280) | Shutdown and closed. | 2016-11-08 11:22:09 SC Data - All Services | Disconnected from the server. | 2016-11-08 11:22:09 SC Data - All Services | Data feed disconnected. Will reconnect. | 2016-11-08 11:22:09 SC Data - All Services | Using username 0 | 2016-11-08 11:22:11 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:22:11 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:22:11 Date Time Of Last Edit: 2016-11-08 10:39:02
|
| [2016-11-08 16:04:06] |
| |
|
The problem remains exactly the same: SC Data - All Services | Using username 0 | 2016-11-08 11:14:30 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2016-11-08 11:14:30 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-08 11:14:30 Socket (256) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-11-08 11:14:51 Clearly there is some connectivity problem between Sierra Chart and the Sierra Chart Exchange Data Feed servers. Usually it is caused by a firewall. Try a different Internet service provider if you can. Or a different computer. Also, there is no need to provide all of the details that you did. We only need to see the Message Log and this is all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-08 18:34:30] |
| Sporken - Posts: 82 |
|
Hi, thanks for your reply. I'm actually a little confused by your message because I presumed that something had been rebooted at SC. Today everything started working without me doing anything. About an hour or 2 after I wrote that message. I have live prices for stocks, futures, forex and the historical backfill is working as well. |
| [2016-11-08 18:36:29] |
| |
|
No. Not at all. The problem remains somewhere on your side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: