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OEC unable to connect to Sierra

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[2016-11-05 11:22:27] #1 [Go To First Post]
User504193 - Posts: 38
Hi, I have just started a new chart package and unable to connect my OEC datafeed. I've enabled sierra in my s5 profile. See below for log file details. "Reading Internal Order ID file. \| 2016-11-05 10:58:03 Reading Trade Orders file. \| 2016-11-05 10:58:03 Reading Trade Positions file. \| 2016-11-05 10:58:03 Software version: 1478 \| 2016-11-05 10:58:03 Uses New Spreadsheets \| 2016-11-05 10:58:03 Usage end date: 2017-11-17 \| 2016-11-05 10:58:03 Enabled for: Advanced Features. \| 2016-11-05 10:58:03 Enabled for: Advanced Features 2. \| 2016-11-05 10:58:03 Enabled for: Sierra Chart Historical Data Service. \| 2016-11-05 10:58:03 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-11-05 10:58:03 Current selected Data/Trading service: GAIN Capital/OEC \| 2016-11-05 10:58:03 Chart Update Interval: 500 \| 2016-11-05 10:58:03 Time Zone: +00:00:00 (UTC+00) \| 2016-11-05 10:58:03 2016-11-05 11:58:07 Local computer time \| 2016-11-05 10:58:03 2016-11-05 10:58:07 Local computer time in UTC \| 2016-11-05 10:58:03 2016-11-05 10:58:07 Local computer time in SC Time Zone \| 2016-11-05 10:58:03 2016-11-05 10:58:06 Server time in UTC \| 2016-11-05 10:58:03 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2016-11-05 10:58:03 Program path: C:\SierraChart\ \| 2016-11-05 10:58:03 Data Files path: C:\SierraChart\Data\ \| 2016-11-05 10:58:03 OS Version Number: 6.2 \| 2016-11-05 10:58:03 Locale Setting: C \| 2016-11-05 10:58:03 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:15:10 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:15:10 GainCapital FIX Trading socket (55) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:15:31 GainCapital FIX Trading socket (55) \| Shutdown and closed. \| 2016-11-05 11:15:31 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:15:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:15:31 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:15:31 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:15:31 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:15:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:15:31 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:15:34 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:15:34 The above has been sent to support. \| 2016-11-05 11:15:42 * HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-11-05 11:15:42 HTTP connection to www.sierrachart.com:80 (57) \| Connected. \| 2016-11-05 11:15:42 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2016-11-05 11:15:45 HTTP connection to www.sierrachart.com:80 (57) \| Closed. No error. \| 2016-11-05 11:15:49 HTTP connection to www.sierrachart.com:80 (57) \| Shutdown and closed. \| 2016-11-05 11:15:49 GainCapital FIX Trading socket (56) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:15:55 GainCapital FIX Trading socket (56) \| Shutdown and closed. \| 2016-11-05 11:15:55 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:15:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:15:55 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:15:55 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:15:55 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:15:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:15:55 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:15:58 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:15:58 GainCapital FIX Trading socket (58) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:16:19 GainCapital FIX Trading socket (58) \| Shutdown and closed. \| 2016-11-05 11:16:19 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:16:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:16:19 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:16:19 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:16:19 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:16:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:16:19 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:16:22 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:16:22 GainCapital FIX Trading socket (60) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:16:43 GainCapital FIX Trading socket (60) \| Shutdown and closed. \| 2016-11-05 11:16:43 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:16:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:16:43 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:16:43 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:16:43 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:16:43 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:16:43 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:16:46 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:16:46 GainCapital FIX Trading socket (61) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:17:07 GainCapital FIX Trading socket (61) \| Shutdown and closed. \| 2016-11-05 11:17:07 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:17:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:17:07 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:17:07 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:17:07 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:17:07 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:17:07 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:17:10 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:17:10 GainCapital FIX Trading socket (62) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:17:31 GainCapital FIX Trading socket (62) \| Shutdown and closed. \| 2016-11-05 11:17:31 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:17:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:17:31 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:17:31 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:17:31 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:17:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:17:31 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:17:34 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:17:34 GainCapital FIX Trading socket (63) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:17:55 GainCapital FIX Trading socket (63) \| Shutdown and closed. \| 2016-11-05 11:17:55 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:17:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:17:55 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:17:55 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:17:55 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:17:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:17:55 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:17:58 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:17:58 GainCapital FIX Trading socket (64) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:18:19 GainCapital FIX Trading socket (64) \| Shutdown and closed. \| 2016-11-05 11:18:19 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:18:19 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:18:19 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:18:19 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:18:19 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:18:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:18:19 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:18:22 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:18:22 GainCapital FIX Trading socket (66) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:18:43 GainCapital FIX Trading socket (66) \| Shutdown and closed. \| 2016-11-05 11:18:43 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:18:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:18:43 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:18:43 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:18:43 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:18:43 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:18:43 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:18:46 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:18:46 GainCapital FIX Trading socket (67) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:19:08 GainCapital FIX Trading socket (67) \| Shutdown and closed. \| 2016-11-05 11:19:08 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:19:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:19:08 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:19:08 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:19:08 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:19:08 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:19:08 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:19:11 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:19:11 GainCapital FIX Trading socket (68) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:19:32 GainCapital FIX Trading socket (68) \| Shutdown and closed. \| 2016-11-05 11:19:32 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:19:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:19:32 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:19:32 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:19:32 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:19:32 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:19:32 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:19:35 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:19:35 GainCapital FIX Trading socket (69) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:19:56 GainCapital FIX Trading socket (69) \| Shutdown and closed. \| 2016-11-05 11:19:56 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:19:56 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:19:56 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:19:56 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:19:56 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:19:56 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:19:56 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:19:59 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:19:59 GainCapital FIX Trading socket (70) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:20:20 GainCapital FIX Trading socket (70) \| Shutdown and closed. \| 2016-11-05 11:20:20 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:20:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:20:20 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:20:20 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:20:20 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:20:20 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:20:20 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2016-11-05 11:20:23 GainCapital FIX Trading socket (0) \| Resolved address prod.gainfutures.com to IP 64.94.37.222. \| 2016-11-05 11:20:23 GainCapital FIX Trading socket (72) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-11-05 11:20:44 GainCapital FIX Trading socket (72) \| Shutdown and closed. \| 2016-11-05 11:20:44 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2016-11-05 11:20:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-11-05 11:20:44 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-11-05 11:20:44 GAIN Capital/OEC \| Disconnected from the trading server. \| 2016-11-05 11:20:44 GAIN Capital/OEC \| Disconnected. \| 2016-11-05 11:20:44 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-11-05 11:20:44 Date Time Of Last Edit: 2016-11-05 11:57:07

[2016-11-05 11:54:04] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The server is not available now. Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ServerAvailability Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-11-05 11:55:47] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You might be interested in using our new connection that we offer with CTS: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel Contact your broker about this. They do support CTS. It is recommended. It is a far higher quality solution than Gain Capital. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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