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Direct MessagesDate/Time: Mon, 06 May 2024 22:12:46 +0000
Connection issues
View Count: 589
| [2016-11-04 11:27:13] |
| EllenT - Posts: 21 |
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Hi. Sierra gives me a "Connecting" message" but is unable to connect. All other online applications are working fine on my machine except Sierra. Pls help. File of log is attached. Thanks E. Sequeira |
Private File Attachment Deleted. |
| [2016-11-04 17:13:58] |
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These are the relevant messages: GainCapital FIX Trading: Sending the Logon message. | 2016-11-04 07:20:32
GainCapital FIX Trading: Sent heartbeat to server. | 2016-11-04 07:21:01 Service connection timed out. Will disconnect and retry. | 2016-11-04 07:21:30 * There is a problem with the Gain Capital FIX server in relation to your account. Start an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Through the support ticket, tell us your Gain Capital username and we will contact them about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-04 21:18:45] |
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This is not the best answer, but this is what we received from Gain Capital: We are not seeing any rejections on our Log Research. Please request an update on Monday. If the issue is still happening, we can investigate based on the IP Address if we are receiving any signals.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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