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Direct MessagesDate/Time: Mon, 06 May 2024 20:03:15 +0000
Bar closes and Sierra data tic charts
View Count: 819
| [2016-11-02 16:53:03] |
| User316362 - Posts: 210 |
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ARe there multiple servers for sierra data fees? The eason I'm asking is that i'm in a group of users that use Sieera data Feed with a 3600 tic chart. We all have the same chart settings...9:30 open (new bar at open), same data/trade service settings (tic) etc. And today 11/2/2016 the 10:03 est bar highest bar close intraday so far was 2106.25....but a couple of users have 2105 as high close. We all checked our settings, resynced clocks, delete and download data, etc etc and still a difference. So i was wondering if there are multiple data feeds from sierra and if the tic information might be different based upon their server clocks Thoughts? |
| [2016-11-02 17:54:27] |
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There are two servers, but they have the exact same data. We are fairly certain the problem is the user who sees 2105, is not using the Sierra Chart Exchange Data Feed for the chart. Have them contact us on this Support Board and provide the Message Log so we can see what particular data feed they are actually using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-03 13:35:20] |
| User316362 - Posts: 210 |
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Here is a copy of the top of one of the people's log file. It does appear a little different than mine. I see here that "All support for Sierra charts is in this one" versus mine which says Enabled for: Sierra Chart Historical Data Service. | 2016-11-03 09:10:25 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-11-03 09:10:25 This person uses Sierra Chart Data feed supposedly. But their bar close yesterday as described above was incorrect. Is there a data feed setting incorrect for them? (On another note, I believe they installed Pay version of Sierra chart over the transact version and they used the trial version of the data feed for awhile) ________________________________________________________________ Reading Internal Order ID file. | 2016-11-03 08:58:19 Reading Trade Orders file. | 2016-11-03 08:58:19 Reading Trade Positions file. | 2016-11-03 08:58:19 Software version: 1469 | 2016-11-03 08:58:19 Uses New Spreadsheets | 2016-11-03 08:58:19 Usage end date: 2016-11-05 | 2016-11-03 08:58:19 Enabled for: Advanced Features. | 2016-11-03 08:58:19 Enabled for: Advanced Features 2. | 2016-11-03 08:58:19 Enabled for: Sierra Chart Historical Data Service. | 2016-11-03 08:58:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-11-03 08:58:19 Current selected Data/Trading service: TransAct Trading | 2016-11-03 08:58:19 Chart Update Interval: 500 | 2016-11-03 08:58:19 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-11-03 08:58:19 2016-11-03 08:58:23 Local computer time | 2016-11-03 08:58:19 2016-11-03 12:58:23 Local computer time in UTC | 2016-11-03 08:58:19 2016-11-03 08:58:23 Local computer time in SC Time Zone | 2016-11-03 08:58:19 2016-11-03 12:58:22 Server time in UTC | 2016-11-03 08:58:19 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-11-03 08:58:19 Program path: C:\SierraChart\ | 2016-11-03 08:58:19 Data Files path: C:\SierraChart\Data\ | 2016-11-03 08:58:19 OS Version Number: 6.1 | 2016-11-03 08:58:19 Locale Setting: C | 2016-11-03 08:58:19 Checking for new symbol settings for ta | 2016-11-03 08:58:19 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-11-03 08:58:19 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-11-03 08:58:19 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-11-03 08:58:19 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-11-03 08:58:19 Symbol settings are up-to-date for ta | 2016-11-03 08:58:24 Files to Open on Start up | Opening file: Share-Historical.cht | 2016-11-03 08:58:26 ESZ6 [CV] 1 Month #3 | Reloading chart. | 2016-11-03 08:58:26 Date Time Of Last Edit: 2016-11-03 16:04:58
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| [2016-11-03 17:08:53] |
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The second Message Log posted is using the Transact data feed. Not the Sierra Chart Exchange Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-03 21:17:53] |
| User316362 - Posts: 210 |
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How/where do they change settings to get the sierra chart data feed? Service is set to "Transact Trading" for trading purposes but they have a paid Sierra historical/real-time data Date Time Of Last Edit: 2016-11-03 21:49:18
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| [2016-11-03 22:24:33] |
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They just need to activate the data feed on their account here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures The service can still be set to Transact. They may have activated the data feed in the past, but it may have been canceled at the beginning of November due to an insufficient balance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-03 23:10:17] |
| User316362 - Posts: 210 |
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Of course....Duh. Thanks for the support
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