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Direct MessagesDate/Time: Sat, 21 Sep 2024 01:21:45 +0000
Problem viewing Sim Trade Activity 1478
View Count: 832
| [2016-10-31 20:14:37] |
| 6c7574686572 - Posts: 20 |
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I have 3 sim accounts and they are displayed as "sim1, Sim2, Sim3". For some reason, after selecting "[Sim]All Symbols" in the Trade Activity Log, I cannot select "sim1" in the dropdown to the right. Sim2 and Sim3 work properly. I suspect it may have something to do with the lowercase "s" but I cannot be certain or know how to fix this. Date Time Of Last Edit: 2016-10-31 20:14:52
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| [2016-10-31 22:17:23] |
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Yes the problem is the lowercase s, but we are not sure why it got that way. Make sure that none of the Trade Windows being used have a Trade Account with the lowercase s. Refer to: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-31 23:20:57] |
| 6c7574686572 - Posts: 20 |
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All trade windows display as "Sim1". How can this be fixed so I can view trade activity again?
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| [2016-11-01 00:18:18] |
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Is this new Trade Activity with the lowercase s? Or is that Trade Activity from the past.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-01 00:18:29
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| [2016-11-02 17:31:03] |
| 6c7574686572 - Posts: 20 |
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I would assume from the past but I can't display any of it so it is a guess.
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| [2016-11-02 22:23:49] |
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It must be from the past because there is no reason why that letter is lowercase.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-02 23:33:34] |
| 6c7574686572 - Posts: 20 |
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OK but how can this be fixed? There were no issues before v1477.
Date Time Of Last Edit: 2016-11-02 23:33:44
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| [2016-11-03 02:35:37] |
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We are thinking about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-03 03:13:06] |
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We cannot reproduce the problem. Make some additional simulated trades using the Sim1 account and then see if you can then select it. There really should not be a problem. In any case, not sure how we can help this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-03 03:52:09] |
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We are not sure why that account has a lowercase character in it, but we now implemented a solution to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-03 14:20:15] |
| 6c7574686572 - Posts: 20 |
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Fix confirmed. Thank you!
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| [2016-11-03 22:48:26] |
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We did implement a solution to this, but we realize this is an inefficient solution and we have reverted it back. Our position at this time is we cannot help you with this. This is a single isolated incident and we have no idea how that Trade Account letter became lowercase to begin with. Consider the data not accessible in newer versions. This support request is now closed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-03 22:48:55
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| [2016-11-04 10:37:00] |
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One other thing we need to add is that you should clear out the existing simulated trading data for the sim1 account by following the instructions here: https://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#ClearingtheLog Since there is a problem with the Trade Account identifier. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-04 10:37:31
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