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second instance of sierra charts has problems

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[2016-10-31 18:35:40] #1 [Go To First Post]
User443884 - Posts: 4
Hello, I just started using a second instance of Sierra but I am having problems with. For instance, I have the second instance started upon startup. then I go into File/Open Chartbook and pick the two chartbooks of my choice, e.g. GC and CL. CL will not display like it does in my first instance, I cannot change the time frame at all and it does not update the chart at all. On GC it now does not allow me to place an order in the chart. I do run in sim mode right now, no real money. I need help with this as i want two active instances that fully work as I intend to go life soon. Thank you. Daniel

[2016-11-01 18:18:47] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
then I go into File/Open Chartbook and pick the two chartbooks of my choice, e.g. GC and CL. CL will not display like it does in my first instance, Each instance of Sierra Chart has its own copy of files. So a Chartbook in one instance is not going to be the same as that in another instance using the Chartbook of the same name. I cannot change the time frame at all Refer to the instructions here: http://www.sierrachart.com/index.php?page=doc/ChangingPeriodOfBars.php and it does not update the chart at all. What we want you to do is to restart that second instance and open just one chart and only one chart, and if it does not update provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-01 18:19:41

[2016-11-02 05:32:12] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding this error message: TransAct Trading order update (Order reject). Info: Simulated Trade Account (Sim1) cannot be used when Trade Simulation Mode is disabled. Internal Order ID: 54934. Service Order ID: (none). Symbol: GCZ6 \| 2016-11-01 08:19:00 * The solution is documented here: https://www.sierrachart.com/index.php?page=doc/DTCServer.php#UsingCorrectTradeAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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