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Direct MessagesDate/Time: Wed, 01 May 2024 20:54:02 +0000
No Data on ESZ6 - Gain Capital/OEC
View Count: 643
| [2016-10-31 00:41:05] |
| MsJackson - Posts: 27 |
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Not getting data in ESZ6 upon this evening's open.
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| [2016-10-31 01:14:38] |
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Provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=doc/PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-31 01:29:09] |
| MsJackson - Posts: 27 |
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Log sent for analysis. ESZ6 start time is 19:25 CST, so missing first 2 hours of data. If I shut down Sierra, odds are data will start at time Sierra opens. |
| [2016-10-31 02:36:12] |
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We see what the problem is. It is an issue we need to resolve on the server. We will update this thread when it is resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-31 02:36:28
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| [2016-10-31 03:01:40] |
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The problem is now resolved. Follow through the step-by-step instructions here to re-download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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