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Sierra Chart not updating F.US.APZ16

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[2016-10-30 23:45:28] #1 [Go To First Post]
User350351 - Posts: 3
On startup SC updates a few bars only of chart. Charts are all for same code, only different time frames. A never before seen popup yellow window warns (to the effect) that "The used code is not correct.....". But the code F.US.APZ16 code is correct, and worked fine last time used ab 1 week ago on this computer. Account has US$195 which should be OK for simulated trading. Thanks and best regards Reading Internal Order ID file. \| 2016-10-31 10:11:34 Reading Trade Orders file. \| 2016-10-31 10:11:34 Reading Trade Positions file. \| 2016-10-31 10:11:34 Software version: 1426 \| 2016-10-31 10:11:34 Uses New Spreadsheets \| 2016-10-31 10:11:34 Enabled for: Advanced Features. \| 2016-10-31 10:11:34 Enabled for: Sierra Chart Historical Data Service. \| 2016-10-31 10:11:34 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-10-31 10:11:34 Current selected Data/Trading service: CQG FIX Trading \| 2016-10-31 10:11:34 Chart Update Interval: 500 \| 2016-10-31 10:11:34 Data/Trade Service Settings automatically set. \| 2016-10-31 10:11:34 Time Zone: +11:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) \| 2016-10-31 10:11:34 2016-10-31 10:11:42 Local computer time \| 2016-10-31 10:11:34 2016-10-30 23:11:42 Local computer time in UTC \| 2016-10-31 10:11:34 2016-10-31 10:11:42 Local computer time in SC Time Zone \| 2016-10-31 10:11:34 2016-10-30 23:11:43 Server time in UTC \| 2016-10-31 10:11:34 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2016-10-31 10:11:34 Program path: C:\SierraChart\ \| 2016-10-31 10:11:34 Data Files path: C:\SierraChart\Data\ \| 2016-10-31 10:11:34 OS Version Number: 6.2 \| 2016-10-31 10:11:34 Locale Setting: C \| 2016-10-31 10:11:34 Checking for new symbol settings for cqg \| 2016-10-31 10:11:34 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-10-31 10:11:34 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-10-31 10:11:44 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-10-31 10:11:44 Files to Open on Start up \| File does not exist: C:\SierraChart\Data\APx16_1_Hour.cht \| 2016-10-31 10:11:45 Files to Open on Start up \| Opening file: APx16_30sec_Chartbook1.cht \| 2016-10-31 10:11:45 F.US.APZ16 3 Min #1 \| Reloading chart. \| 2016-10-31 10:11:45 F.US.APZ16 30 Sec #2 \| Reloading chart. \| 2016-10-31 10:11:45 F.US.APZ16 10 Sec #3 \| Reloading chart. \| 2016-10-31 10:11:45 F.US.APZ16 Daily #4 \| Reloading chart. \| 2016-10-31 10:11:45 F.US.APZ16 15 Min #5 \| Reloading chart. \| 2016-10-31 10:11:45 F.US.APZ16 60 Min #6 \| Reloading chart. \| 2016-10-31 10:11:45 Intraday data recording state for symbol F.US.APZ16 is set to download 'Pending'. \| 2016-10-31 10:11:47 HD Request # 2 \| Downloading Intraday chart data for F.US.APZ16 to the file F.US.APZ16.scid. Service: cqg \| 2016-10-31 10:11:47 HD Request # 2 \| Download start Date-Time: 2016-10-31 10:04:23.000 \| 2016-10-31 10:11:47 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2016-10-31 10:11:47 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-10-31 10:11:47 HD Request # 3 \| Downloading Historical Daily chart data for F.US.APZ16. Starting date: 2016-10-27. Service: cqg \| 2016-10-31 10:11:47 HD Request # 3 \| Requesting historical Daily data for APZ16 starting at 2016-10-26 \| 2016-10-31 10:11:47 HTTP connection to ds01.ddfplus.com:80 (0) \| Resolved address ds01.ddfplus.com to IP 8.18.161.123. \| 2016-10-31 10:11:47 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-10-31 10:11:47 Socket (4) \| Connected. \| 2016-10-31 10:11:47 HD Request # 2 \| Sending historical data logon request message. \| 2016-10-31 10:11:47 HTTP connection to ds01.ddfplus.com:80 (5) \| Connected. \| 2016-10-31 10:11:47 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2016-10-31 10:11:48 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. \| 2016-10-31 10:11:49 HD Request # 3 \| Receiving historical Daily data for F.US.APZ16 starting at 2016-10-27 \| 2016-10-31 10:11:49 HD Request # 3 \| Writing historical Daily data to the file F.US.APZ16.dly \| 2016-10-31 10:11:49 HD Request # 3 \| Received 3 records from 2016-10-27 00:00:00 to 2016-10-28 00:00:00 (2.0 days) and wrote 2 records for F.US.APZ16 \| 2016-10-31 10:11:49 HD Request # 3 \| Daily download COMPLETE for F.US.APZ16. Completion time: 3s. Unique request ID: 2 \| 2016-10-31 10:11:49 Removed historical data download ID 2 \| 2016-10-31 10:11:49 Symbol settings are up-to-date for cqg \| 2016-10-31 10:11:49 F.US.APZ16 Daily #4 \| Reloading chart. \| 2016-10-31 10:11:49 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2016-10-31 10:04:23. Record interval: 0. Symbol: F.US.APZ16 \| 2016-10-31 10:11:50 socket (6) \| Connected. \| 2016-10-31 10:11:50 CQG FIX: Sending the Logon message. \| 2016-10-31 10:11:50 Socket (4) \| Shutdown and closed. \| 2016-10-31 10:11:51 The network socket for historical data has been closed. \| 2016-10-31 10:11:51 HD Request # 2 \| Historical data for F.US.APZ16 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2016-10-31 10:11:51 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.APZ16 \| 2016-10-31 10:11:51 HD Request # 2 \| Intraday download COMPLETE for F.US.APZ16. Completion time: 5s. Unique request ID: 1 \| 2016-10-31 10:11:51 Removed historical data download ID 1 \| 2016-10-31 10:11:51 CQG FIX Trading \| Connected to trading server. \| 2016-10-31 10:11:52 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2016-10-31 10:11:52 CQG WebAPI \| Connecting to websocket server. \| 2016-10-31 10:11:52 CQG FIX - FCM name: AMP \| 2016-10-31 10:11:53 CQG WebAPI websocket (0) \| Resolved address api.geo.cqg.com to IP 118.201.11.218. \| 2016-10-31 10:11:53 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-10-31 10:11:54 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-10-31 10:11:54 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-10-31 10:11:54 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-10-31 10:11:54 CQG WebAPI websocket (7) \| Connected. \| 2016-10-31 10:11:54 CQG WebAPI websocket (7) \| Starting SSL 3/2 connection. \| 2016-10-31 10:11:54 CQG WebAPI websocket (7) \| SSL connection established. \| 2016-10-31 10:11:58 CQG WebAPI \| Opening websocket. \| 2016-10-31 10:11:58 CQG WebAPI \| Sending websocket handshake. \| 2016-10-31 10:11:58 CQG WebAPI \| Received websocket handshake acknowledgment. \| 2016-10-31 10:11:59 CQG WebAPI \| Web socket state is now open. \| 2016-10-31 10:11:59 CQG FIX Trading \| Websocket connected. \| 2016-10-31 10:11:59 CQG FIX Trading \| Sending market data logon message. \| 2016-10-31 10:11:59 CQG FIX Trading \| Logon successful. Session Token = nwa0LPDx1l5iNJ4hdQzKe1JpNvFOaWe1aXyI6Ocwdz0 \| 2016-10-31 10:12:00 CQG FIX Trading \| Connected to data and trading server. \| 2016-10-31 10:12:00 CQG FIX Trading \| Starting real-time market data updates for: F.US.APM16. ID: 1 \| 2016-10-31 10:12:00 CQG FIX Trading \| Sending symbol resolution request for F.US.APM16. ID: 390899 \| 2016-10-31 10:12:00 Intraday data recording state for symbol F.US.APM16 is set to download 'Pending'. \| 2016-10-31 10:12:00 HD Request # 4 \| Downloading Intraday chart data for F.US.APM16 to the file F.US.APM16.scid. Service: cqg \| 2016-10-31 10:12:00 HD Request # 4 \| Download start Date-Time: 2016-06-16 11:59:36.000 \| 2016-10-31 10:12:00 HD Request # 4 \| Using server: ds3.sierracharts.com port 10149 \| 2016-10-31 10:12:00 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.42. \| 2016-10-31 10:12:00 CQG FIX Trading \| Starting real-time market data updates for: F.US.APZ16. ID: 2 \| 2016-10-31 10:12:00 CQG FIX Trading \| Sending symbol resolution request for F.US.APZ16. ID: 390900 \| 2016-10-31 10:12:00 Intraday data recording state for symbol F.US.APZ16 is set to download 'Pending'. \| 2016-10-31 10:12:00 Socket (8) \| Connected. \| 2016-10-31 10:12:02 HD Request # 4 \| Sending historical data logon request message. \| 2016-10-31 10:12:02 CQG FIX Trading \| Received symbol resolution report for symbol F.US.APZ16. Request ID: 390900. Contract ID: 1. \| 2016-10-31 10:12:02 CQG FIX Trading \| Requesting market data for F.US.APZ16 \| 2016-10-31 10:12:02 Symbol Error - F.US.APM16 is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2016-10-31 10:12:02 CQG FIX Trading \| Market data subscription for F.US.APZ16 was unsuccessful. Text: Real-time data for instrument F.US.AP (corresponding to ID = 1) are not allowed. \| 2016-10-31 10:12:03 Symbol Error - F.US.APZ16 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.AP (corresponding to ID = 1) are not allowed. \| 2016-10-31 10:12:03 HD Request # 4 \| Requesting Intraday data. Start Date-Time: 2016-06-16 11:59:36. Record interval: 0. Symbol: F.US.APM16 \| 2016-10-31 10:12:03 Socket (8) \| Shutdown and closed. \| 2016-10-31 10:12:04 The network socket for historical data has been closed. \| 2016-10-31 10:12:04 HD Request # 4 \| Error downloading historical Intraday data for F.US.APM16. Historical data file not available for symbol. \| 2016-10-31 10:12:04 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.APM16 \| 2016-10-31 10:12:04 HD Request # 4 \| Intraday download COMPLETE for F.US.APM16. Completion time: 4s. Unique request ID: 3 \| 2016-10-31 10:12:04 Removed historical data download ID 3 \| 2016-10-31 10:12:04 Real-time Intraday chart data file updates started for F.US.APM16 \| 2016-10-31 10:12:04 Intraday chart data file opened for F.US.APM16 \| 2016-10-31 10:12:04 HD Request # 5 \| Downloading Intraday chart data for F.US.APZ16 to the file F.US.APZ16.scid. Service: cqg \| 2016-10-31 10:12:04 HD Request # 5 \| Download start Date-Time: 2016-10-31 10:04:23.000 \| 2016-10-31 10:12:04 HD Request # 5 \| Using server: ds4.sierracharts.com port 10149 \| 2016-10-31 10:12:04 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-10-31 10:12:04 Socket (9) \| Connected. \| 2016-10-31 10:12:05 HD Request # 5 \| Sending historical data logon request message. \| 2016-10-31 10:12:05 Requesting market depth updates for: F.US.APZ16 if supported. \| 2016-10-31 10:12:05 CQG FIX Trading \| Requesting market data including full depth for F.US.APZ16 \| 2016-10-31 10:12:05 HD Request # 5 \| Requesting Intraday data. Start Date-Time: 2016-10-31 10:04:23. Record interval: 0. Symbol: F.US.APZ16 \| 2016-10-31 10:12:06 CQG FIX Trading \| Market data subscription for F.US.APZ16 was unsuccessful. Text: Real-time data for instrument F.US.AP (corresponding to ID = 1) are not allowed. \| 2016-10-31 10:12:07 Symbol Error - F.US.APZ16 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.AP (corresponding to ID = 1) are not allowed. \| 2016-10-31 10:12:07 HD Request # 5 \| Decompressing data. \| 2016-10-31 10:12:07 HD Request # 5 \| Receiving Intraday data for F.US.APZ16 starting at 2016-10-31 10:04:23 \| 2016-10-31 10:12:07 HD Request # 5 \| Timestamp of first Intraday data file record written: 2016-10-31 10:04:28 \| 2016-10-31 10:12:07 Socket (9) \| Shutdown and closed. \| 2016-10-31 10:12:07 The network socket for historical data has been closed. \| 2016-10-31 10:12:07 HD Request # 5 \| Received 460 records from 2016-10-31 10:04:23 to 2016-10-31 10:12:06 (7.7 minutes) and wrote 452 records for F.US.APZ16 \| 2016-10-31 10:12:07 HD Request # 5 \| Intraday download COMPLETE for F.US.APZ16. Completion time: 3s. Unique request ID: 4 \| 2016-10-31 10:12:07 Removed historical data download ID 4 \| 2016-10-31 10:12:07 Real-time Intraday chart data file updates started for F.US.APZ16 \| 2016-10-31 10:12:07 Intraday chart data file opened for F.US.APZ16 \| 2016-10-31 10:12:07 HTTP connection to ds01.ddfplus.com:80 (5) \| Closed. No error. \| 2016-10-31 10:12:54 HTTP connection to ds01.ddfplus.com:80 (5) \| Shutdown and closed. \| 2016-10-31 10:12:54

[2016-10-31 00:32:26] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Symbol Error - F.US.APZ16 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.AP (corresponding to ID = 1) are not allowed. \| 2016-10-31 10:12:07 Ask your broker about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-10-31 01:37:56] #3 [Go To First Post]
User350351 - Posts: 3
I am a bit lost. I have an AMP account with CQG as data feed, use Sierra Chart, and nothing has changed from last Friday when running faultlessly simulated trading real-time. Have 2 identical computer systems, both used last week and worked fine with simulated real time trading, no changes, and both give now same symbol error. Finding symbol in SC/File/Find Symbol/Futures/F.US.APZ16 December 2016 is correct. As I see it my end should be OK. Checked www.cqg.com/support which says CQG System Status: All systems are normal. "Ask my broker" - with the AMP account isn't AMP the broker, should I contact AMP support or what? Thanks

[2016-10-31 01:43:42] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes AMP support should be able to help you with this. Your CQG account is not authorized for the Sydney futures exchange real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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