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Direct MessagesDate/Time: Mon, 06 May 2024 09:30:04 +0000
Connection Assistance
View Count: 782
| [2016-10-24 17:55:29] |
| User711898 - Posts: 3 |
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Dear Sierra Charts: We are having difficulty getting the live data to work on our Sierra Charts. Wondering if you could provide assistance? Thanks Tim Date Time Of Last Edit: 2016-10-24 18:01:52
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| [2016-10-24 18:02:11] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-24 22:04:25] |
| User711898 - Posts: 3 |
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I emailed a copy of the message log as a response to your email. Can you confirm that you got it? Thank you. Tim Calabrese |
| [2016-10-24 22:33:08] |
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That is not the proper procedure. Follow through the procedure here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog You can also send it privately as explained. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-24 22:53:56] |
| User711898 - Posts: 3 |
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Ok we just copied our logs using the proper procedure. Thanks for the help. Tim |
| [2016-10-24 23:03:17] |
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The charts are not set to the symbols which correspond to the CQG symbols: CQG FIX Trading | Received symbol resolution report for symbol F.US.CLZ6. Search Symbol: CLZ16. Request ID: 357637. Contract ID: 1. | 2016-10-24 18:06:44
Symbol Error - CLZ16 is unknown, unavailable, or improperly formatted. Exact match not found for symbol CLZ16 | 2016-10-24 18:06:44 CQG FIX Trading | Received symbol resolution report for symbol F.US.GCZ6. Search Symbol: GCZ16. Request ID: 357638. Contract ID: 2. | 2016-10-24 18:06:44 Symbol Error - GCZ16 is unknown, unavailable, or improperly formatted. Exact match not found for symbol GCZ16 | 2016-10-24 18:06:44 CQG FIX Trading | Received symbol resolution report for symbol F.US.ESZ6. Search Symbol: esZ16. Request ID: 357639. Contract ID: 3. | 2016-10-24 18:06:44 Symbol Error - esZ16 is unknown, unavailable, or improperly formatted. Exact match not found for symbol esZ16 | 2016-10-24 18:06:44 CQG FIX Trading | Received symbol resolution report for symbol F.US.YMZ6. Search Symbol: ymZ16. Request ID: 357640. Contract ID: 4. | 2016-10-24 18:06:44 Symbol Error - ymZ16 is unknown, unavailable, or improperly formatted. Exact match not found for symbol ymZ16 | 2016-10-24 18:06:44 Refer to this help topic 1.3: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-24 23:03:39
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| [2016-10-25 17:30:39] |
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From User: Dear Sierra: We got the YM live data going, but the other three did not. Any ideas? Thanks for walking me through this data feed connection issue.
Dear Sierra Charts,
I reached out to Ninja and got the following response: "Your brokerage account is currently enabled for the products you have mentioned. If you are not seeing the data in your platform, you will need to reach out to SierraChart's technical support team." I really don't know what to do at this point. The YM is active but none of the others are. I'm using the symbols that you told me to enter. Can you provide any clear direction? Thanks, Sierra Chart Support |
| [2016-10-25 17:45:13] |
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We will need to see the Message Log. Provide it by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-25 18:19:34] |
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These are the relevant messages: CQG FIX Trading | Market data subscription for F.US.GCZ6 was unsuccessful. Text: Real-time data for instrument F.US.GC (corresponding to ID = 1) are not allowed. | 2016-10-25 13:18:06
Symbol Error - F.US.GCZ6 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.GC (corresponding to ID = 1) are not allowed. | 2016-10-25 13:18:06 CQG FIX Trading | Market data subscription for F.US.ESZ6 was unsuccessful. Text: Real-time data for instrument F.US.ES (corresponding to ID = 3) are not allowed. | 2016-10-25 13:18:06 Symbol Error - F.US.ESZ6 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.ES (corresponding to ID = 3) are not allowed. | 2016-10-25 13:18:06 CQG FIX Trading | Market data subscription for F.US.CLZ6 was unsuccessful. Text: Real-time data for instrument F.US.CL (corresponding to ID = 4) are not allowed. | 2016-10-25 13:18:06 Symbol Error - F.US.CLZ6 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.CL (corresponding to ID = 4) are not allowed. | 2016-10-25 13:18:06 Refer to the documentation here: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php#MarketDataAuthorizationsForSymbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-25 18:21:17
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