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Date/Time: Sat, 21 Apr 2018 09:20:26 +0000



Missing Data on ICE Brent contract

Support Request:
[2013-04-01 14:09:52]
RAQ - Posts: 14
Here is the paragraph from the message log.

I have deleted and newly downloaded the data but I'm still getting the same message. All data is missing since the close on Friday, March 29th.

What else can I do to fill in the missing data?

Please advise.
Thank you in advance.


Downloading Intraday chart data for ICE_IC-BRN-ICE_0-IC.BRN.201305.1 to the file ICE_IC-BRN-ICE_0-IC.BRN.201305.1.scid | 2013-04-01 08:50:48
Starting date and time: 2013-03-28 16:59:57 | 2013-04-01 08:50:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-28 | 2013-04-01 08:50:48
Timestamp of first Intraday data file record written: 2013-03-28 16:59:57 | 2013-04-01 08:50:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-29 | 2013-04-01 08:50:48
CTS T4 Service: Exception caught in OnChartDataComplete: Buffer cannot be null.
Parameter name: buffer | 2013-04-01 08:50:50
Error downloading historical Intraday data for ICE_IC-BRN-ICE_0-IC.BRN.201305.1. The download timed out. | 2013-04-01 08:52:20
Received 13614 records and wrote 1 record for ICE_IC-BRN-ICE_0-IC.BRN.201305.1 | 2013-04-01 08:52:20
Intraday download COMPLETE for ICE_IC-BRN-ICE_0-IC.BRN.201305.1 | 2013-04-01 08:52:20

Real-time intraday chart data file updates started for ICE_IC-BRN-ICE_0-IC.BRN.201305.1 | 2013-04-01 08:52:20


[2013-04-01 16:15:33]
Sierra Chart Engineering - Posts: 59302
We see why this is happening. We need to work on this and we will have a new version out this evening.

It is an unexpected issue being encountered with the T4 software.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-01 16:15:50
[2013-04-02 14:05:38]
RAQ - Posts: 14
Still experiencing the same issue (with ICE Brent Contract) as described in the original post after downloading current version today.

Please advise.
[2013-04-02 14:13:34]
RAQ - Posts: 14
F.y.i. I've just rolled back to a previous version (943) and still have the issue with ICE Brent missing data.

Here is the Message Log for the error.

Downloading Intraday chart data for ICE_CO-SB-ICE_0-CO.SB.201305.1 to the file ICE_CO-SB-ICE_0-CO.SB.201305.1.scid | 2013-04-02 09:08:47
Starting date and time: 2013-02-27 12:59:56 | 2013-04-02 09:08:47
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-02-27 | 2013-04-02 09:08:47
Timestamp of first Intraday data file record written: 2013-02-27 12:59:56 | 2013-04-02 09:08:47
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-02-28 | 2013-04-02 09:08:47
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-01 | 2013-04-02 09:08:47
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-02 | 2013-04-02 09:08:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-03 | 2013-04-02 09:08:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-04 | 2013-04-02 09:08:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-05 | 2013-04-02 09:08:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-06 | 2013-04-02 09:08:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-07 | 2013-04-02 09:08:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-08 | 2013-04-02 09:08:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-09 | 2013-04-02 09:08:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-10 | 2013-04-02 09:08:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-11 | 2013-04-02 09:08:48
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-12 | 2013-04-02 09:08:49
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-13 | 2013-04-02 09:08:49
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-14 | 2013-04-02 09:08:49
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-15 | 2013-04-02 09:08:49
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-16 | 2013-04-02 09:08:49
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-17 | 2013-04-02 09:08:49
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-18 | 2013-04-02 09:08:49
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-19 | 2013-04-02 09:08:49
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-20 | 2013-04-02 09:08:49
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-21 | 2013-04-02 09:08:49
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-22 | 2013-04-02 09:08:50
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-23 | 2013-04-02 09:08:50
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-24 | 2013-04-02 09:08:50
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-25 | 2013-04-02 09:08:50
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-26 | 2013-04-02 09:08:50
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-27 | 2013-04-02 09:08:50
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-28 | 2013-04-02 09:08:50
CTS T4 Service: Sending request for historical Second data. TradeDate: 2013-03-29 | 2013-04-02 09:08:50
CTS T4 Service: Exception caught in OnChartDataComplete: Buffer cannot be null.
Parameter name: buffer | 2013-04-02 09:08:50

[2013-04-02 14:34:28]
Sierra Chart Engineering - Posts: 59302
Yes, we know about the problem. We got behind yesterday and did not complete this. It will be done later today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-02 15:22:28]
Sierra Chart Engineering - Posts: 59302
This has been resolved. We are uploading a new release now.

In about 20 minutes update with Help >> Download Prerelease.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-03 03:03:41

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