Support Board
Date/Time: Sun, 02 Nov 2025 16:11:25 +0000
Service Package price?
View Count: 831
| [2016-10-17 15:54:26] |
| User887964 - Posts: 5 |
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I check my account detail at the beginning of this month and the price for Service package 5 was $23.04. This was my account balance and I have had set a Service Package to Auto-Renew on 16th of the month. This morning when I did log in, I found out, that my usage time expired and the price is now $26.28. What happens? How is it possible?
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| [2016-10-17 16:45:30] |
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This is because the monthly discount has changed from 2% to 1.5 percent: https://www.sierrachart.com/index.php?page=doc/Packages.php#LongTermUserDiscount We have added additional credit to your account for now and activated your account. But next month you will need more. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 16:52:08] |
| User887964 - Posts: 5 |
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I was not aware of the change, thank you..
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