Support Board
Date/Time: Fri, 09 May 2025 16:15:39 +0000
DTS Connections not working after 1473 version install
View Count: 961
| [2016-10-16 21:45:07] |
| User23815 - Posts: 210 |
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I trade through Gain/Stage5. After the install of version 1473 the saved DTS connection settings I have for my Live and Demo connections at Gain don't work. I get " Invalid saved settings format detected" I get the error message when I try to load the saved settings in the DTS window. I didn't change anything and have had these settings for awhile. Help please. Thanks
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| [2016-10-17 02:48:42] |
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We added a note to the version notes for 1473 about this: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer1473 You will have to resave the settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-17 02:49:25
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| [2016-10-17 20:22:08] |
| User23815 - Posts: 210 |
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I read the version notes. I then went to DTS and entered settings for first my Demo and then Live accounts. I put in the settings for each, deleted the old name, typed the new name and hit Save. I seem to be able to save one, but not the other. If I save Demo, then the drop down choice for Live doesn't work. If I reenter the live settings and save, then the demo choice becomes inactive. Help please.
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| [2016-10-17 23:41:59] |
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You need to save these one at a time. After you save the settings press OK to close the Data/Trade Service Settings window.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-17 23:58:12] |
| User23815 - Posts: 210 |
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I had already tried that. But I tried it again and it still doesn't work. I enter the info, type in the DTS Config and save. Then I say OK and exit DTS. Then I come back to DTS. It is still on the settings that I left but the DTS Config box is empty. I enter the info for the other account. Type in a name. Then I Save. Then OK to exit DTS. Then back to DTS. Currently, when I choose either saved DTS config it goes to my live setting. I am not able to get it to hold and recognize both saved DTS configs.
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| [2016-10-18 05:41:01] |
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We need to test this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-18 09:27:30] |
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We see a problem with this and we will fix it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-19 00:59:39] |
| User553714 - Posts: 184 |
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I have also tried using this with SC1473 and have the same issues; can you please update this thread when the issue is resolved. Thanks
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| [2016-10-19 01:05:04] |
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We are not going to remember to do that. This should be resolved by the end of the week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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