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Direct MessagesDate/Time: Thu, 16 May 2024 00:25:16 +0000
Can not connect to OEC Server
View Count: 1542
| [2016-10-05 07:48:58] |
| User93757 - Posts: 61 |
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Hi, Been trying to connect to OEC Server. tried just about everything. I'm on version 1468 Thank you, GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-05 07:44:07 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-05 07:44:07 GainCapital FIX Trading socket (4) | Connected. | 2016-10-05 07:44:07 GainCapital FIX Trading socket (4) | Starting TLS 1.2 connection. | 2016-10-05 07:44:07 GainCapital FIX Trading socket (4) | SSL connection established. | 2016-10-05 07:44:08 GainCapital FIX Trading: Sending the Logon message. | 2016-10-05 07:44:08 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-10-05 07:44:09 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-10-05 07:44:09 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-10-05 07:44:09 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-10-05 07:44:09 File >> Disconnect selected. | 2016-10-05 07:44:12 GainCapital FIX Trading: DisconnectFIX called. | 2016-10-05 07:44:12 GainCapital FIX Trading: Sending a Logout message. | 2016-10-05 07:44:12 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-10-05 07:44:12 GAIN Capital/OEC | Disconnected. | 2016-10-05 07:44:12 GainCapital FIX Trading: Waiting for Logout response timed out. Closing the socket now. | 2016-10-05 07:44:16 * GainCapital FIX Trading socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-05 07:44:16 GainCapital FIX Trading socket (4) | SSL has been shut down. | 2016-10-05 07:44:16 GainCapital FIX Trading socket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-10-05 07:44:16 GainCapital FIX Trading socket (4) | Shutdown and closed. | 2016-10-05 07:44:16 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-05 07:44:16 |
| [2016-10-05 08:26:32] |
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Based upon what we see in this Message Log, you are being affected by a problem that Gain Capital has indicated they are aware of where their FIX server does not respond after sending a Logon message. We will let them know you are experiencing it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-05 08:29:30] |
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This is what Gain Capital has said about this: Thank you for your email. We are aware of the issue and have rolled out a fix to SIM. If client needs market data and does not need to trade, we can have the user connect to SIM until a fix to PROD is released. If the customer needs to trade, but cannot connect to PROD with Sierra and the server does not respond to the user, they can connect in OEC Trader.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-05 08:30:36] |
| User93757 - Posts: 61 |
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The other related issue; is that it is affecting my Sierra Real time data feed. I am able to receive Eurex Data but not CME Group data.
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| [2016-10-05 08:39:50] |
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We have temporarily solved the CME data feed problem for you now. Set the Global Settings >> Data/Trade Service Settings >> Service to SC Data - All Services to be able to use the market data feed independent of Gain Capital. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-05 08:41:43] |
| User93757 - Posts: 61 |
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Yep, it is there now. TY
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