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Direct MessagesDate/Time: Fri, 03 May 2024 00:36:48 +0000
Failure with order with Service order ID:...... Account not active
View Count: 698
| [2016-09-20 15:49:20] |
| janos bardon - Posts: 37 |
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Hi, Rithmic Trading After placing an order: Failure with order: Account not active We changed service provider today and cannot trade, the new broker wrote to me: I’m showing you as active as an account, and enabled as a user. Several users using Sierra Charts and RITHMIC are experiencing this issue this morning after we did a bulk account roll from DDT to 712 account prefix.... He is sending orders on the old DDT account, not the new accounts you created last night. You can see the failed order in R|Trader in Recent Orders. His application (Sierra Chart) probably does not realize that you swapped out the account. Ask him to log out and log back in and his app I would hope would find the new account. If not he must contact Sierra Chart support. I tried logout and in several times, but nothing happened, please help me Regards: Date Time Of Last Edit: 2016-09-20 17:22:52
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| [2016-09-20 17:40:28] |
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The only thing that we can say in regards to this is to make sure you are using the correct Trade Account on the Trade Window which will happen automatically if that is the only account on your Rithmic Username. This is how you can select the account: http://www.sierrachart.com/index.php?page=doc/TradeWindow.html#SelectingTradeAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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