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Date/Time: Mon, 22 Oct 2018 11:18:21 +0000

How to Post a Message for Support

platform no data service ?

Support Request:
[2016-09-13 19:33:10]
wetro - Posts: 59
Reading Internal Order ID file. | 2016-09-13 21:22:46
Reading Trade Orders file. | 2016-09-13 21:22:46
Reading Trade Positions file. | 2016-09-13 21:22:46
Software version: 1460 | 2016-09-13 21:22:46
Uses New Spreadsheets | 2016-09-13 21:22:46
Enabled for: Advanced Features. | 2016-09-13 21:22:46
Enabled for: Sierra Chart Historical Data Service. | 2016-09-13 21:22:46
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-09-13 21:22:46
Current selected Data/Trading service: Rithmic Trading | 2016-09-13 21:22:46
Chart Update Interval: 500 | 2016-09-13 21:22:46
Data/Trade Service Settings automatically set. | 2016-09-13 21:22:46
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-09-13 21:22:46
2016-09-13 21:23:14 Local computer time | 2016-09-13 21:22:46
2016-09-13 19:23:14 Local computer time in UTC | 2016-09-13 21:22:46
2016-09-13 21:23:14 Local computer time in SC Time Zone | 2016-09-13 21:22:46
2016-09-13 19:22:55 Server time in UTC | 2016-09-13 21:22:46
Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-09-13 21:22:46
Program path: C:\SierraChart\ | 2016-09-13 21:22:46
Data Files path: C:\SierraChart\Data\ | 2016-09-13 21:22:46
OS Version Number: 6.1 | 2016-09-13 21:22:46
Locale Setting: C | 2016-09-13 21:22:46

Created the DTC Protocol server. | 2016-09-13 21:22:46
DTC Protocol Server listening on port 11099. | 2016-09-13 21:22:46
Created the DTC Protocol historical data server. | 2016-09-13 21:22:46
HD Server Manager | Listening on port 11098 | 2016-09-13 21:22:46
Checking for new symbol settings for rim | 2016-09-13 21:22:46
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-09-13 21:22:46
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-09-13 21:22:46
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-09-13 21:22:46
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-09-13 21:22:46
Requesting symbol settings for rim. Overwrite = off. | 2016-09-13 21:22:46
Symbol settings received. | 2016-09-13 21:23:15
Processed 731 symbol settings. | 2016-09-13 21:23:15
Files to Open on Start up | Opening file: DOW step 1.cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for YMZ6-CBOT | 2016-09-13 21:23:17
YMZ6-CBOT [CBV] Flex Renko 4-3-1 #1 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for YMZ6-CBOT | 2016-09-13 21:23:17
YMZ6-CBOT [CV] Flex Renko 9-6-3 #3 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for YMZ6-CBOT | 2016-09-13 21:23:17
YMZ6-CBOT #4 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for YMZ6-CBOT | 2016-09-13 21:23:17
YMZ6-CBOT [CV] Flex Renko 18-12-3 #2 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: NQ step 1.cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for NQZ6-CME | 2016-09-13 21:23:17
NQZ6-CME [C] Flex Renko 3-2-2 #4 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for NQZ6-CME | 2016-09-13 21:23:17
NQZ6-CME [C] Flex Renko 9-6-3 #3 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for NQZ6-CME | 2016-09-13 21:23:17
NQZ6-CME [C] Flex Renko 27-18-3 #5 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for NQZ6-CME | 2016-09-13 21:23:17
NQZ6-CME [C] Flex Renko 4-3-2 #6 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: SPX step 1.cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for ESZ6-CME | 2016-09-13 21:23:17
ESZ6-CME [C] Flex Renko 4-3-2-x #4 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for ESZ6-CME | 2016-09-13 21:23:17
ESZ6-CME [CV] Flex Renko 3-2-1 #2 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for ESZ6-CME | 2016-09-13 21:23:17
ESZ6-CME [CV] Flex Renko 9-6-3 #1 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for ESZ6-CME | 2016-09-13 21:23:17
ESZ6-CME #3 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: NAFTA step 1.cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for CLV6-NYMEX | 2016-09-13 21:23:17
CLV6-NYMEX [C] Flex Renko 4-3-2 #1 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for CLV6-NYMEX | 2016-09-13 21:23:17
CLV6-NYMEX [C] Flex Renko 27-21-3 #3 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for CLV6-NYMEX | 2016-09-13 21:23:17
CLV6-NYMEX [C] 270 Min #4 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for CLV6-NYMEX | 2016-09-13 21:23:17
CLV6-NYMEX #5 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for CLV6-NYMEX | 2016-09-13 21:23:17
CLV6-NYMEX [C] Flex Renko 9-6-3 #2 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for CLV6-NYMEX | 2016-09-13 21:23:17
CLV6-NYMEX Flex Renko 5-3-2 #6 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: GAS step 1.cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for NGV6-NYMEX | 2016-09-13 21:23:17
NGV6-NYMEX [C] 820 Min #2 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for NGV6-NYMEX | 2016-09-13 21:23:17
NGV6-NYMEX [CBV] Flex Renko 3-2-2 #1 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for NGV6-NYMEX | 2016-09-13 21:23:17
NGV6-NYMEX [CV] Flex Renko 9-6-3 #3 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for NGV6-NYMEX | 2016-09-13 21:23:17
NGV6-NYMEX [CV] Flex Renko 18-13-3 #5 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for NGV6-NYMEX | 2016-09-13 21:23:17
NGV6-NYMEX #6 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: GOLD step 1.cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for GCZ6-COMEX | 2016-09-13 21:23:17
GCZ6-COMEX [C] Flex Renko 9-6-3 #3 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for GCZ6-COMEX | 2016-09-13 21:23:17
GCZ6-COMEX [CV] Flex Renko 27-18-3 #1 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for GCZ6-COMEX | 2016-09-13 21:23:17
GCZ6-COMEX [CV] Flex Renko 3-2-1 #4 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: EURO MICRO .cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for M6EU6-CME | 2016-09-13 21:23:17
M6EU6-CME [C] Flex Renko 6-3-3 #3 | Reloading chart. | 2016-09-13 21:23:17
M6EU6-CME [C] Flex Renko 6-3-3 #3 | Date based rollover rule not defined for symbol. Unable to build continuous futures contract chart. | 2016-09-13 21:23:17
M6EU6-CME [C] Flex Renko 6-3-3 #3 | There are no continuous futures contract symbols. Loading data normally. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: EURO TICK .cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for 6EU6-CME | 2016-09-13 21:23:17
6EU6-CME [C] Flex Renko 6-3-1 #4 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for 6EU6-CME | 2016-09-13 21:23:17
6EU6-CME [C] Flex Renko 27-18-3 #2 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: FUNTA tick .cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for 6BU6-CME | 2016-09-13 21:23:17
6BU6-CME [CV] Flex Renko 54-27-3 #2 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for M6BU6-CME | 2016-09-13 21:23:17
M6BU6-CME [C] Flex Renko 9-6-1 #4 | Reloading chart. | 2016-09-13 21:23:17
M6BU6-CME [C] Flex Renko 9-6-1 #4 | Date based rollover rule not defined for symbol. Unable to build continuous futures contract chart. | 2016-09-13 21:23:17
M6BU6-CME [C] Flex Renko 9-6-1 #4 | There are no continuous futures contract symbols. Loading data normally. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for M6BU6-CME | 2016-09-13 21:23:17
M6BU6-CME #1 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: AUD mini.cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for M6AU6-CME | 2016-09-13 21:23:17
M6AU6-CME [CV] Flex Renko 18-12-3 #1 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for M6AU6-CME | 2016-09-13 21:23:17
M6AU6-CME [CV] Flex Renko 6-3-3 #2 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for M6AU6-CME | 2016-09-13 21:23:17
M6AU6-CME #3 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: JEN X3@@@.cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for 6JU6-CME | 2016-09-13 21:23:17
6JU6-CME [C] Flex Renko 27-18-3 #2 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for 6JU6-CME | 2016-09-13 21:23:17
6JU6-CME [C] Flex Renko 6-4-3 #3 | Reloading chart. | 2016-09-13 21:23:17
6JU6-CME [C] Daily #1 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: BAKAR-PLATINA .cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for PLV6-NYMEX | 2016-09-13 21:23:17
PLV6-NYMEX [CV] Flex Renko 27-18-9 #2 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for PLV6-NYMEX | 2016-09-13 21:23:17
PLV6-NYMEX [CV] Flex Renko 9-6-3 #5 | Reloading chart. | 2016-09-13 21:23:17
PLV6-NYMEX [C] Daily #6 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for PLV6-NYMEX | 2016-09-13 21:23:17
PLV6-NYMEX #8 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: NAFTA@@@.cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for CLV6-NYMEX | 2016-09-13 21:23:17
CLV6-NYMEX [C] Flex Renko 6-3-1 #1 | Reloading chart. | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for CLV6-NYMEX | 2016-09-13 21:23:17
CLV6-NYMEX #2 | Reloading chart. | 2016-09-13 21:23:17
Files to Open on Start up | Opening file: DOW@@@.cht | 2016-09-13 21:23:17
Rithmic Trading | Using primary service for historical data for YMZ6-CBOT | 2016-09-13 21:23:17
YMZ6-CBOT [CBV] Flex Renko 3-2-2 #1 | Reloading chart. | 2016-09-13 21:23:17
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-09-13 21:23:17
HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-09-13 21:23:17
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-09-13 21:23:17
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Current Bar: 2016-09-09 00:00:00, BeginOfRefDateTime: 2016-09-08 11:30:00, EndOfRefDateTime: 2016-09-08 23:59:59, CPBeginDateTime: 2016-09-09 00:00:00, CPEndDateTime: 2016-09-09 12:29:59 | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Number of Bars: 597, Total Time Span In Minutes: 677 | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | RefOpen 46.299999,RefHigh 47.750000,RefLow 45.770000,RefClose 47.320000,RefNextOpen 47.360001. | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Current Bar: 2016-09-09 12:36:47, BeginOfRefDateTime: 2016-09-09 00:00:00, EndOfRefDateTime: 2016-09-09 12:29:59, CPBeginDateTime: 2016-09-09 12:30:00, CPEndDateTime: 2016-09-10 00:59:59 | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Number of Bars: 78, Total Time Span In Minutes: 758 | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | RefOpen 47.360001,RefHigh 47.360001,RefLow 46.889999,RefClose 46.899998,RefNextOpen 46.889999. | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Current Bar: 2016-09-12 00:00:00, BeginOfRefDateTime: 2016-09-11 11:30:00, EndOfRefDateTime: 2016-09-11 23:59:59, CPBeginDateTime: 2016-09-12 00:00:00, CPEndDateTime: 2016-09-12 12:29:59 | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Current Bar: 2016-09-12 12:37:11, BeginOfRefDateTime: 2016-09-12 00:00:00, EndOfRefDateTime: 2016-09-12 12:29:59, CPBeginDateTime: 2016-09-12 12:30:00, CPEndDateTime: 2016-09-13 00:59:59 | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Number of Bars: 199, Total Time Span In Minutes: 750 | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | RefOpen 45.570000,RefHigh 45.660000,RefLow 44.849998,RefClose 45.000000,RefNextOpen 45.020000. | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Current Bar: 2016-09-13 00:00:00, BeginOfRefDateTime: 2016-09-12 11:30:00, EndOfRefDateTime: 2016-09-12 23:59:59, CPBeginDateTime: 2016-09-13 00:00:00, CPEndDateTime: 2016-09-13 12:29:59 | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Number of Bars: 702, Total Time Span In Minutes: 666 | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | RefOpen 45.110001,RefHigh 46.509998,RefLow 44.720001,RefClose 46.060001,RefNextOpen 46.060001. | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Current Bar: 2016-09-13 12:41:24, BeginOfRefDateTime: 2016-09-13 00:00:00, EndOfRefDateTime: 2016-09-13 12:29:59, CPBeginDateTime: 2016-09-13 12:30:00, CPEndDateTime: 2016-09-14 00:59:59 | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Number of Bars: 163, Total Time Span In Minutes: 754 | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | RefOpen 46.060001,RefHigh 46.130001,RefLow 45.040001,RefClose 45.230000,RefNextOpen 45.230000. | 2016-09-13 21:23:17
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Current Bar: 2016-09-13 19:02:01, BeginOfRefDateTime: 2016-09-13 00:00:00, EndOfRefDateTime: 2016-09-13 12:29:59, CPBeginDateTime: 2016-09-13 12:30:00, CPEndDateTime: 2016-09-14 00:59:59 | 2016-09-13 21:25:19
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | Number of Bars: 163, Total Time Span In Minutes: 754 | 2016-09-13 21:25:19
Chart: CLV6-NYMEX Flex Renko 5-3-2 #6 | Study: Pivot Points-Variable Period | RefOpen 46.060001,RefHigh 46.130001,RefLow 45.040001,RefClose 45.230000,RefNextOpen 45.230000. | 2016-09-13 21:25:19
HD Request # 2 | Downloading Historical Daily chart data for 6JU6-CME. Starting date: 2016-09-12. Service: rim | 2016-09-13 21:25:19
HD Request # 2 | Requesting historical Daily data for J6U16 starting at 2016-09-11 | 2016-09-13 21:25:19
HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-09-13 21:25:19
Rithmic Trading | Using primary service for historical data for YMZ6-CBOT | 2016-09-13 21:25:19
YMZ6-CBOT [CBV] Flex Renko 3-2-2 #1 | Reloading chart. | 2016-09-13 21:25:19

Rithmic Trading | Port for executable: 50244 | 2016-09-13 21:25:19
Listening socket (584), port 50244 | Closed. | 2016-09-13 21:25:19
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-09-13 21:25:19
Rithmic Trading | Connecting to the server 127.0.0.1. Port 50244 | 2016-09-13 21:25:40
HTTP connection to ds01.ddfplus.com:80 (4) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-09-13 21:25:40
HTTP connection to ds01.ddfplus.com:80 (4) | Shutdown and closed. | 2016-09-13 21:25:40
HD Request # 2 | Error downloading historical Daily data for 6JU6-CME. HTTP error when downloading from SC Historical Data service | 2016-09-13 21:25:40
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 6JU6-CME | 2016-09-13 21:25:40
HD Request # 2 | Daily download COMPLETE for 6JU6-CME. Completion time: 21s. Unique request ID: 1 | 2016-09-13 21:25:40
Removed historical data download ID 1 | 2016-09-13 21:25:40

HD Request # 3 | Downloading Historical Daily chart data for PLV6-NYMEX. Starting date: 2016-09-12. Service: rim | 2016-09-13 21:25:40
HD Request # 3 | Requesting historical Daily data for PLV16 starting at 2016-09-11 | 2016-09-13 21:25:40
HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-09-13 21:25:40
6JU6-CME [C] Daily #1 | Reloading chart. | 2016-09-13 21:25:40
Socket (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-09-13 21:25:40
Socket (6) | Shutdown and closed. | 2016-09-13 21:25:40
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-13 21:25:40
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-13 21:25:40
Rithmic Trading | Disconnected. | 2016-09-13 21:25:41
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-13 21:25:41

Rithmic Trading | Port for executable: 50248 | 2016-09-13 21:25:43
Listening socket (1012), port 50248 | Closed. | 2016-09-13 21:25:43
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-09-13 21:25:43
Rithmic Trading | Connecting to the server 127.0.0.1. Port 50248 | 2016-09-13 21:25:45
Socket (8) | Connected. | 2016-09-13 21:25:45
Rithmic Trading | Connected to server. | 2016-09-13 21:25:45
Rithmic Trading | Sending Encoding Request to server | 2016-09-13 21:25:45
Rithmic Trading | Setting DTC Encoding to Binary | 2016-09-13 21:25:45
Rithmic Trading | Sending logon request message. | 2016-09-13 21:25:45
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-09-13 21:25:45
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-09-13 21:25:45
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-09-13 21:25:45
File >> Disconnect selected. | 2016-09-13 21:25:58
HD Request # 3 | Download canceled. | 2016-09-13 21:25:58
HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for PLV6-NYMEX | 2016-09-13 21:25:58
HD Request # 3 | Daily download COMPLETE for PLV6-NYMEX. Completion time: 18s. Unique request ID: 2 | 2016-09-13 21:25:58
Removed historical data download ID 2 | 2016-09-13 21:25:58

Socket (8) | Shutdown and closed. | 2016-09-13 21:25:58
Rithmic Trading | Disconnected. | 2016-09-13 21:25:58
PLV6-NYMEX [C] Daily #6 | Reloading chart. | 2016-09-13 21:25:58

Rithmic Trading | Port for executable: 50253 | 2016-09-13 21:26:00
Listening socket (952), port 50253 | Closed. | 2016-09-13 21:26:00
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-09-13 21:26:00
HTTP connection to ds01.ddfplus.com:80 (7) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-09-13 21:26:01
HTTP connection to ds01.ddfplus.com:80 (7) | Shutdown and closed. | 2016-09-13 21:26:01
Rithmic Trading | Connecting to the server 127.0.0.1. Port 50253 | 2016-09-13 21:26:02
Socket (9) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-09-13 21:26:03
Socket (9) | Shutdown and closed. | 2016-09-13 21:26:03
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-13 21:26:03
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-13 21:26:03
Rithmic Trading | Disconnected. | 2016-09-13 21:26:03
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-13 21:26:03

Rithmic Trading | Port for executable: 50256 | 2016-09-13 21:26:05
Listening socket (1008), port 50256 | Closed. | 2016-09-13 21:26:05
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-09-13 21:26:05
Rithmic Trading | Connecting to the server 127.0.0.1. Port 50256 | 2016-09-13 21:26:07
Socket (10) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-09-13 21:26:08
Socket (10) | Shutdown and closed. | 2016-09-13 21:26:08
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-13 21:26:08
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-13 21:26:08
Rithmic Trading | Disconnected. | 2016-09-13 21:26:08
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-13 21:26:08

Rithmic Trading | Port for executable: 50258 | 2016-09-13 21:26:10
Listening socket (1048), port 50258 | Closed. | 2016-09-13 21:26:10
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-09-13 21:26:10
Rithmic Trading | Connecting to the server 127.0.0.1. Port 50258 | 2016-09-13 21:26:12
Socket (11) | Connected. | 2016-09-13 21:26:12
Rithmic Trading | Connected to server. | 2016-09-13 21:26:12
Rithmic Trading | Sending Encoding Request to server | 2016-09-13 21:26:12
Rithmic Trading | Setting DTC Encoding to Binary | 2016-09-13 21:26:12
Rithmic Trading | Sending logon request message. | 2016-09-13 21:26:12
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-09-13 21:26:12
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-09-13 21:26:12
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-09-13 21:26:12
Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2016-09-13 21:27:17
Rithmic Trading | Received logon response. | 2016-09-13 21:27:17
Rithmic Trading | Server Name: DTC Bridge. | 2016-09-13 21:27:17
Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-09-13 21:27:17
Rithmic Trading | Logon error received from server | 2016-09-13 21:27:17
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-13 21:27:17
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-13 21:27:17
Socket (11) | Closed. No error. | 2016-09-13 21:27:17
Socket (11) | Shutdown and closed. | 2016-09-13 21:27:17
Rithmic Trading | Disconnected. | 2016-09-13 21:27:17
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-13 21:27:17

Rithmic Trading | Port for executable: 50269 | 2016-09-13 21:27:19
Listening socket (1044), port 50269 | Closed. | 2016-09-13 21:27:19
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-09-13 21:27:19
Rithmic Trading | Connecting to the server 127.0.0.1. Port 50269 | 2016-09-13 21:27:21
Socket (13) | Connected. | 2016-09-13 21:27:21
Rithmic Trading | Connected to server. | 2016-09-13 21:27:21
Rithmic Trading | Sending Encoding Request to server | 2016-09-13 21:27:21
Rithmic Trading | Setting DTC Encoding to Binary | 2016-09-13 21:27:21
Rithmic Trading | Sending logon request message. | 2016-09-13 21:27:21
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-09-13 21:27:21
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-09-13 21:27:21
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-09-13 21:27:21
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: YMZ6-CBOT | 2016-09-13 21:27:46
Intraday data recording state for symbol YMZ6-CBOT is set to download 'Pending'. | 2016-09-13 21:27:46
HD Request # 4 | Downloading Intraday chart data for YMZ6-CBOT to the file YMZ6-CBOT.scid. Service: cbot | 2016-09-13 21:27:46
HD Request # 4 | Download start Date-Time: 2016-09-13 17:52:18.000 | 2016-09-13 21:27:46
HD Request # 4 | Disabling Intraday chart updating for symbol during historical data download. | 2016-09-13 21:27:46
HD Request # 4 | Using server: ds6.sierracharts.com port 10149 | 2016-09-13 21:27:46
Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-09-13 21:27:46
Socket (14) | Shutdown and closed. | 2016-09-13 21:28:06
HD Request # 4 | Error downloading historical Intraday data for YMZ6-CBOT. Timeout error connecting to server. | 2016-09-13 21:28:06
HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMZ6-CBOT | 2016-09-13 21:28:06

HD Request # 5 | Downloading Intraday chart data for YMZ6-CBOT to the file YMZ6-CBOT.scid. Service: cbot | 2016-09-13 21:28:06
HD Request # 5 | Download start Date-Time: 2016-09-13 17:52:18.000 | 2016-09-13 21:28:06
HD Request # 5 | Disabling Intraday chart updating for symbol during historical data download. | 2016-09-13 21:28:06
HD Request # 5 | Using server: ds1.sierracharts.com port 10149 | 2016-09-13 21:28:06
Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-09-13 21:28:06
Socket (15) | Shutdown and closed. | 2016-09-13 21:28:26
HD Request # 5 | Error downloading historical Intraday data for YMZ6-CBOT. Timeout error connecting to server. | 2016-09-13 21:28:26
HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMZ6-CBOT | 2016-09-13 21:28:26

HD Request # 6 | Downloading Intraday chart data for YMZ6-CBOT to the file YMZ6-CBOT.scid. Service: cbot | 2016-09-13 21:28:26
HD Request # 6 | Download start Date-Time: 2016-09-13 17:52:18.000 | 2016-09-13 21:28:26
HD Request # 6 | Disabling Intraday chart updating for symbol during historical data download. | 2016-09-13 21:28:26
HD Request # 6 | Using server: ds6.sierracharts.com port 10149 | 2016-09-13 21:28:26
Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-09-13 21:28:26
Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2016-09-13 21:28:26
Rithmic Trading | Received logon response. | 2016-09-13 21:28:26
Rithmic Trading | Server Name: DTC Bridge. | 2016-09-13 21:28:26
Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-09-13 21:28:26
Rithmic Trading | Logon error received from server | 2016-09-13 21:28:26
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-13 21:28:26
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-13 21:28:26
Socket (13) | Closed. No error. | 2016-09-13 21:28:26
Socket (13) | Shutdown and closed. | 2016-09-13 21:28:26
Rithmic Trading | Disconnected. | 2016-09-13 21:28:26
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-13 21:28:26

Rithmic Trading | Port for executable: 50283 | 2016-09-13 21:28:28
Listening socket (952), port 50283 | Closed. | 2016-09-13 21:28:28
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-09-13 21:28:28
Rithmic Trading | Connecting to the server 127.0.0.1. Port 50283 | 2016-09-13 21:28:30
Socket (17) | Connected. | 2016-09-13 21:28:30
Rithmic Trading | Connected to server. | 2016-09-13 21:28:30
Rithmic Trading | Sending Encoding Request to server | 2016-09-13 21:28:30
Rithmic Trading | Setting DTC Encoding to Binary | 2016-09-13 21:28:30
Rithmic Trading | Sending logon request message. | 2016-09-13 21:28:30
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-09-13 21:28:30
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-09-13 21:28:30
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-09-13 21:28:30
Socket (16) | Shutdown and closed. | 2016-09-13 21:28:46
HD Request # 6 | Error downloading historical Intraday data for YMZ6-CBOT. Timeout error connecting to server. | 2016-09-13 21:28:46
HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMZ6-CBOT | 2016-09-13 21:28:46
HD Request # 6 | Intraday download COMPLETE for YMZ6-CBOT. Completion time: 20s. Unique request ID: 3 | 2016-09-13 21:28:46
Removed historical data download ID 3 | 2016-09-13 21:28:46
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2016-09-13 21:28:46
Rithmic Trading | Using primary service for historical data for YMZ6-CBOT | 2016-09-13 21:28:46
Historical data service client indicated that downloads are not enabled. Symbol: YMZ6-CBOT. Data Type: Intraday data | 2016-09-13 21:28:46

Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2016-09-13 21:29:35
Rithmic Trading | Received logon response. | 2016-09-13 21:29:35
Rithmic Trading | Server Name: DTC Bridge. | 2016-09-13 21:29:35
Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-09-13 21:29:35
Rithmic Trading | Logon error received from server | 2016-09-13 21:29:35
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-13 21:29:35
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-13 21:29:35
Socket (17) | Closed. No error. | 2016-09-13 21:29:35
Socket (17) | Shutdown and closed. | 2016-09-13 21:29:35
Rithmic Trading | Disconnected. | 2016-09-13 21:29:35
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-13 21:29:35

Rithmic Trading | Port for executable: 50294 | 2016-09-13 21:29:37
Listening socket (604), port 50294 | Closed. | 2016-09-13 21:29:37
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-09-13 21:29:37
Rithmic Trading | Connecting to the server 127.0.0.1. Port 50294 | 2016-09-13 21:29:39
Socket (19) | Connected. | 2016-09-13 21:29:39
Rithmic Trading | Connected to server. | 2016-09-13 21:29:39
Rithmic Trading | Sending Encoding Request to server | 2016-09-13 21:29:39
Rithmic Trading | Setting DTC Encoding to Binary | 2016-09-13 21:29:39
Rithmic Trading | Sending logon request message. | 2016-09-13 21:29:39
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-09-13 21:29:39
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-09-13 21:29:39
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-09-13 21:29:39
Rithmic Trading | Message from server: Error creating the main object. Error message: os error | 2016-09-13 21:30:44
Rithmic Trading | Received logon response. | 2016-09-13 21:30:44
Rithmic Trading | Server Name: DTC Bridge. | 2016-09-13 21:30:44
Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-09-13 21:30:44
Rithmic Trading | Logon error received from server | 2016-09-13 21:30:44
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-09-13 21:30:44
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-09-13 21:30:44
Socket (19) | Closed. No error. | 2016-09-13 21:30:44
Socket (19) | Shutdown and closed. | 2016-09-13 21:30:44
Rithmic Trading | Disconnected. | 2016-09-13 21:30:44
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-09-13 21:30:44

Rithmic Trading | Port for executable: 50304 | 2016-09-13 21:30:46
Listening socket (1012), port 50304 | Closed. | 2016-09-13 21:30:46
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-09-13 21:30:46
Rithmic Trading | Connecting to the server 127.0.0.1. Port 50304 | 2016-09-13 21:30:48
Socket (20) | Connected. | 2016-09-13 21:30:48
Rithmic Trading | Connected to server. | 2016-09-13 21:30:48
Rithmic Trading | Sending Encoding Request to server | 2016-09-13 21:30:48
Rithmic Trading | Setting DTC Encoding to Binary | 2016-09-13 21:30:48
Rithmic Trading | Sending logon request message. | 2016-09-13 21:30:48
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-09-13 21:30:48
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-09-13 21:30:48
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-09-13 21:30:48
[2016-09-13 19:35:18]
wetro - Posts: 59
menu shows that the graph is connected or not working no, what is happening,, can you help
[2016-09-13 23:14:14]
Sierra Chart Engineering - Posts: 65071
These are the relevant messages:

HTTP connection to ds01.ddfplus.com:80 (4) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-09-13 21:25:40

HD Request # 6 | Error downloading historical Intraday data for YMZ6-CBOT. Timeout error connecting to server. | 2016-09-13 21:28:46

Clearly a firewall on your computer is blocking the connections.

Refer to this help topic:
http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2016-09-14 15:59:44]
wetro - Posts: 59
update win ,after ok ,but. I have a strange appearance of a flat market log shows again pos. restart sierra bu again,, I do not want to delete the entire log Sim and live ... some mistake on the platform now ,,can help
imageflat@.png / V - Attached On 2016-09-14 15:59:10 UTC - Size: 12.5 KB - 64 views
imagepoz..png / V - Attached On 2016-09-14 15:59:25 UTC - Size: 14.27 KB - 63 views
[2016-09-14 17:58:30]
Sierra Chart Engineering - Posts: 65071
Disregard the information you see on the Trade Stats for Charts tab. Refer to:
http://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#ChartTradeStatsTab
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-21 19:11:53]
wetro - Posts: 59
I restarted the computer shut down the firewal and it works but interrupts periodically the connection is lost frequently 1669 version
[2017-12-22 04:16:44]
Sierra Chart Engineering - Posts: 65071
We really cannot help with this from our side.

You may want to contact your broker have them switch you over to CQG instead of Rithmic:
https://www.sierrachart.com/index.php?page=doc/CQGTrading.php

You could also consider using the lower-cost CTS connection model:

https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel

Here is information about CTS in general:
https://www.sierrachart.com/index.php?page=doc/CTS_T4.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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