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FXCM FIX trading

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[2016-08-30 13:51:43] #1 [Go To First Post]
moya - Posts: 19
Hello, I'm trying to connect to my FXCM account through SC software. I entered all the credentials FXCM provided me and followed your guidlines. It dosen't work. I checked my username and password and both work. Thank you for your help. Here is the log: Reading Internal Order ID file. \| 2016-08-30 15:44:08 Reading Trade Orders file. \| 2016-08-30 15:44:08 Reading Trade Positions file. \| 2016-08-30 15:44:08 Software version: 1455 \| 2016-08-30 15:44:08 Uses New Spreadsheets \| 2016-08-30 15:44:08 Usage end date: 2016-09-14 \| 2016-08-30 15:44:08 Enabled for: Advanced Features. \| 2016-08-30 15:44:08 Enabled for: Advanced Features 2. \| 2016-08-30 15:44:08 Enabled for: Sierra Chart Historical Data Service. \| 2016-08-30 15:44:08 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2016-08-30 15:44:08 Enabled for: INDEXES_DATA_BARCHART \| 2016-08-30 15:44:08 Enabled for: Eurex with Market Depth \| 2016-08-30 15:44:08 Received 2 data feed usernames. \| 2016-08-30 15:44:08 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-08-30 15:44:08 Current selected Data/Trading service: FXCM FIX Trading \| 2016-08-30 15:44:08 Chart Update Interval: 500 \| 2016-08-30 15:44:08 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2016-08-30 15:44:08 2016-08-30 15:44:12 Local computer time \| 2016-08-30 15:44:08 2016-08-30 13:44:12 Local computer time in UTC \| 2016-08-30 15:44:08 2016-08-30 15:44:12 Local computer time in SC Time Zone \| 2016-08-30 15:44:08 2016-08-30 13:44:14 Server time in UTC \| 2016-08-30 15:44:08 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2016-08-30 15:44:08 Program path: P:\SierraChart\ \| 2016-08-30 15:44:08 Data Files path: P:\SierraChart\Data\ \| 2016-08-30 15:44:08 OS Version Number: 6.1 \| 2016-08-30 15:44:08 Locale Setting: C \| 2016-08-30 15:44:08 Checking for new symbol settings for fxcm \| 2016-08-30 15:44:08 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-08-30 15:44:08 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-08-30 15:44:08 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-08-30 15:44:08 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-08-30 15:44:08 Symbol settings are up-to-date for fxcm \| 2016-08-30 15:44:08 Files to Open on Start up \| Opening file: Passage_Ordre.cht \| 2016-08-30 15:44:15 GER30 [CV] 2 Min #1 \| Reloading chart. \| 2016-08-30 15:44:15 GER30 [CV] 2 Min #1 \| No contract months found for symbol. Unable to build continuous futures contract chart. \| 2016-08-30 15:44:15 GER30 [CV] 2 Min #1 \| There are no continuous futures contract symbols. Loading data normally. \| 2016-08-30 15:44:15 Using Bid/Ask average for last trade price for GER30 \| 2016-08-30 15:44:16 Intraday data recording state for symbol GER30 is set to download 'Pending'. \| 2016-08-30 15:44:16 HD Request # 2 \| Downloading Intraday chart data for GER30 to the file GER30.scid. Service: fxcm \| 2016-08-30 15:44:16 HD Request # 2 \| Download start Date-Time: 2016-08-30 10:04:25.000 \| 2016-08-30 15:44:16 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2016-08-30 15:44:16 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-30 15:44:16 Socket (4) \| Connected. \| 2016-08-30 15:44:16 HD Request # 2 \| Sending historical data logon request message. \| 2016-08-30 15:44:16 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2016-08-30 10:04:25. Record interval: 0. Symbol: GER30 \| 2016-08-30 15:44:16 HD Request # 2 \| Decompressing data. \| 2016-08-30 15:44:17 HD Request # 2 \| Receiving Intraday data for GER30 starting at 2016-08-30 10:04:25 \| 2016-08-30 15:44:17 HD Request # 2 \| Timestamp of first Intraday data file record written: 2016-08-30 10:04:34 \| 2016-08-30 15:44:17 FXCM FIX Trading \| Connecting to trading server fixreal.fxcorporate.com. Port 8031. \| 2016-08-30 15:44:17 FXCM FIX Trading session socket (0) \| Resolved address fixreal.fxcorporate.com to IP 204.8.241.24. \| 2016-08-30 15:44:17 FXCM FIX Trading session socket (5) \| Connected. \| 2016-08-30 15:44:17 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-08-30 15:44:17 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-08-30 15:44:17 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-08-30 15:44:17 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-08-30 15:44:17 Socket (4) \| Shutdown and closed. \| 2016-08-30 15:44:17 HD Request # 2 \| Historical data for GER30 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2016-08-30 15:44:17 The network socket for historical data has been closed. \| 2016-08-30 15:44:17 HD Request # 2 \| Received 12752 records from 2016-08-30 10:04:25 to 2016-08-30 15:44:18 (5.7 hours) and wrote 12749 records for GER30 \| 2016-08-30 15:44:17 HD Request # 2 \| Intraday download COMPLETE for GER30. Completion time: 2s. Unique request ID: 1 \| 2016-08-30 15:44:17 Removed historical data download ID 1 \| 2016-08-30 15:44:17 FXCM FIX Trading session: Sending the Logon message. \| 2016-08-30 15:44:17 FXCM FIX Trading session: Session connected. Sent User Request (BE) message. \| 2016-08-30 15:44:17 FXCM FIX Trading session \| User status text from BF message: 19915;DAS 19915: ZDas Exception ORA-20003: Access denied ORA-06512: at "E10R2.API", line 440 ORA-06512: at line 1 \| 2016-08-30 15:44:18 FXCM FIX Trading session: Logon Error. Expecting logout message from server. \| 2016-08-30 15:44:18 * FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 \| 2016-08-30 15:44:18 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. \| 2016-08-30 15:44:18 FXCM FIX Trading session socket (5) \| Shutdown and closed. \| 2016-08-30 15:44:18 FXCM FIX Trading session: Disconnected. \| 2016-08-30 15:44:18 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-08-30 15:44:18 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-08-30 15:44:18 FXCM FIX Trading \| Disconnected. \| 2016-08-30 15:44:18 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-08-30 15:44:18 FXCM FIX Trading \| Connecting to trading server fixreal.fxcorporate.com. Port 8031. \| 2016-08-30 15:44:20 FXCM FIX Trading session socket (0) \| Resolved address fixreal.fxcorporate.com to IP 204.8.241.24. \| 2016-08-30 15:44:20 FXCM FIX Trading session socket (6) \| Connected. \| 2016-08-30 15:44:21 FXCM FIX Trading session: Sending the Logon message. \| 2016-08-30 15:44:21 FXCM FIX Trading session: Session connected. Sent User Request (BE) message. \| 2016-08-30 15:44:21 FXCM FIX Trading session \| User status text from BF message: 19915;DAS 19915: ZDas Exception ORA-20003: Access denied ORA-06512: at "E10R2.API", line 440 ORA-06512: at line 1 \| 2016-08-30 15:44:21 FXCM FIX Trading session: Logon Error. Expecting logout message from server. \| 2016-08-30 15:44:21 * FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 \| 2016-08-30 15:44:21 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. \| 2016-08-30 15:44:21 FXCM FIX Trading session socket (6) \| Shutdown and closed. \| 2016-08-30 15:44:21 FXCM FIX Trading session: Disconnected. \| 2016-08-30 15:44:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-08-30 15:44:21 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-08-30 15:44:21 FXCM FIX Trading \| Disconnected. \| 2016-08-30 15:44:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-08-30 15:44:21 FXCM FIX Trading \| Connecting to trading server fixreal.fxcorporate.com. Port 8031. \| 2016-08-30 15:44:24 FXCM FIX Trading session socket (0) \| Resolved address fixreal.fxcorporate.com to IP 204.8.241.24. \| 2016-08-30 15:44:24 FXCM FIX Trading session socket (7) \| Connected. \| 2016-08-30 15:44:25 FXCM FIX Trading session: Sending the Logon message. \| 2016-08-30 15:44:25 FXCM FIX Trading session: Session connected. Sent User Request (BE) message. \| 2016-08-30 15:44:25 FXCM FIX Trading session \| User status text from BF message: 19915;DAS 19915: ZDas Exception ORA-20003: Access denied ORA-06512: at "E10R2.API", line 440 ORA-06512: at line 1 \| 2016-08-30 15:44:25 FXCM FIX Trading session: Logon Error. Expecting logout message from server. \| 2016-08-30 15:44:25 * FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 \| 2016-08-30 15:44:25 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. \| 2016-08-30 15:44:25 FXCM FIX Trading session socket (7) \| Shutdown and closed. \| 2016-08-30 15:44:25 FXCM FIX Trading session: Disconnected. \| 2016-08-30 15:44:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-08-30 15:44:25 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-08-30 15:44:25 FXCM FIX Trading \| Disconnected. \| 2016-08-30 15:44:25 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-08-30 15:44:25 FXCM FIX Trading \| Connecting to trading server fixreal.fxcorporate.com. Port 8031. \| 2016-08-30 15:44:28 FXCM FIX Trading session socket (0) \| Resolved address fixreal.fxcorporate.com to IP 204.8.241.24. \| 2016-08-30 15:44:28 FXCM FIX Trading session socket (8) \| Connected. \| 2016-08-30 15:44:28 FXCM FIX Trading session: Sending the Logon message. \| 2016-08-30 15:44:28 FXCM FIX Trading session: Session connected. Sent User Request (BE) message. \| 2016-08-30 15:44:28 FXCM FIX Trading session \| User status text from BF message: 19915;DAS 19915: ZDas Exception ORA-20003: Access denied ORA-06512: at "E10R2.API", line 440 ORA-06512: at line 1 \| 2016-08-30 15:44:28 FXCM FIX Trading session: Logon Error. Expecting logout message from server. \| 2016-08-30 15:44:28 * FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 \| 2016-08-30 15:44:28 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. \| 2016-08-30 15:44:28 FXCM FIX Trading session socket (8) \| Shutdown and closed. \| 2016-08-30 15:44:28 FXCM FIX Trading session: Disconnected. \| 2016-08-30 15:44:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-08-30 15:44:28 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-08-30 15:44:28 FXCM FIX Trading \| Disconnected. \| 2016-08-30 15:44:28 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-08-30 15:44:28 Date Time Of Last Edit: 2016-08-30 13:53:59

[2016-08-30 14:21:14] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Looks like the Username and Password are correct but this is the relevant message: ZDas Exception ORA-20003: Access denied The servers indicating "access denied". Tell FXCM you are receiving that specific message text during the logon process. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-30 14:21:33

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