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Direct MessagesDate/Time: Fri, 03 May 2024 23:03:51 +0000
Unable to connect to service
View Count: 771
| [2016-08-21 16:29:17] |
| User600819 - Posts: 43 |
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Software version: 1406 | 2016-08-19 08:50:36 Uses New Spreadsheets | 2016-08-19 08:50:36 Usage end date: 2016-09-18 | 2016-08-19 08:50:36 Enabled for: Advanced Features. | 2016-08-19 08:50:36 Enabled for: Sierra Chart Historical Data Service. | 2016-08-19 08:50:36 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-08-19 08:50:36 Current selected Data/Trading service: CTS T4 FIX | 2016-08-19 08:50:36 Chart Update Interval: 500 | 2016-08-19 08:50:36 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-08-19 08:50:36 2016-08-19 08:51:43 Local computer time | 2016-08-19 08:50:36 2016-08-19 12:51:43 Local computer time in UTC | 2016-08-19 08:50:36 2016-08-19 08:51:43 Local computer time in SC Time Zone | 2016-08-19 08:50:36 2016-08-19 12:49:12 Server time in UTC | 2016-08-19 08:50:36 Local computer UTC time and Server UTC time difference: 147 seconds. | 2016-08-19 08:50:36 Notice: Your computer's clock is off by 147 seconds. For help with this, press the 'Send for Analysis' button. | 2016-08-19 08:50:36 Program path: C:\SierraChart\ | 2016-08-19 08:50:36 Data Files path: C:\SierraChart\Data\ | 2016-08-19 08:50:36 OS Version Number: 6.2 | 2016-08-19 08:50:36 Locale Setting: C | 2016-08-19 08:50:36 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2016-08-21 12:27:14 CTS FIX - Firm: PTP | 2016-08-21 12:27:14 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200. | 2016-08-21 12:27:14 CTS FIX socket (528) | Connected. | 2016-08-21 12:27:14 CTS FIX socket (528) | Starting TLS 1.0 connection. | 2016-08-21 12:27:14 CTS FIX socket (528) | SSL connection established. | 2016-08-21 12:27:15 CTS FIX: Sending the Logon message. | 2016-08-21 12:27:15 CTS FIX: Received a FIX message from an unknown sender. Expected "PTP", but received "". | 2016-08-21 12:27:15 * FIX Message: 8=FIX.4.29=10335=334=149=56=50=T4FIX52=20160821-16:24:46.28045=1372=A373=1058=Sending Time Accuracy problem10=197 | 2016-08-21 12:27:15 * CTS FIX: Received a FIX message intended for a different target. Expected "SierraChart", but received "". | 2016-08-21 12:27:15 * FIX Message: 8=FIX.4.29=10335=334=149=56=50=T4FIX52=20160821-16:24:46.28045=1372=A373=1058=Sending Time Accuracy problem10=197 | 2016-08-21 12:27:15 * CTS FIX socket (528) | Closed. No error. | 2016-08-21 12:27:15 CTS FIX: Received a FIX message from an unknown sender. Expected "PTP", but received "". | 2016-08-21 12:27:15 * FIX Message: 8=FIX.4.29=11135=534=249=56=50=T4FIX52=20160821-16:24:46.28058=FIXLogin Time Tag Accuracy Problem - Out of time window10=237 | 2016-08-21 12:27:15 * CTS FIX: Received a FIX message intended for a different target. Expected "SierraChart", but received "". | 2016-08-21 12:27:15 * FIX Message: 8=FIX.4.29=11135=534=249=56=50=T4FIX52=20160821-16:24:46.28058=FIXLogin Time Tag Accuracy Problem - Out of time window10=237 | 2016-08-21 12:27:15 * CTS FIX socket (528) | SSL shutdown indicates not able to send 'close notify'. | 2016-08-21 12:27:15 CTS FIX socket (528) | SSL has been shut down. | 2016-08-21 12:27:15 CTS FIX socket (528) | SSL object has been freed. SSL state is now disconnected. | 2016-08-21 12:27:15 CTS FIX socket (528) | Shutdown and closed. | 2016-08-21 12:27:15 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2016-08-21 12:27:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-08-21 12:27:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-08-21 12:27:15 CTS T4 FIX | Disconnected. | 2016-08-21 12:27:15 CTS FIX: Disconnected. | 2016-08-21 12:27:15 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-08-21 12:27:15 Date Time Of Last Edit: 2016-08-21 20:31:08
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| [2016-08-21 20:31:46] |
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Your computer's clock is not set accurately. This is the relevant message: CTS FIX: Received a FIX message intended for a different target. Expected "SierraChart", but received "". | 2016-08-21 12:27:15 * FIX Message: 8=FIX.4.29=11135=534=249=56=50=T4FIX52=20160821-16:24:46.28058=FIXLogin Time Tag Accuracy Problem - Out of time window10=237 | 2016-08-21 12:27:15 * Refer to help topic 38: Https://www.sierrachart.com/index.php?l=helpdetails38.html You are also running an older version of Sierra Chart. Update to the new version with Help >> Download Current Version. This is important. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-21 20:32:20
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