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CQG Unable to Connect

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[2016-08-17 16:10:16] #1 [Go To First Post]
User56866 - Posts: 28
Is there a problem with CQG today? I have been unable to connect for over an hour. Attached is the message log


Private File

[2016-08-17 17:13:29] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes there have been multiple CQG Web API server problems earlier today. This is not within our control. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-17 17:15:45

[2016-08-17 17:14:40] #3 [Go To First Post]
User56866 - Posts: 28
Thanks. Do you know who I should contact at CQG regarding these issues? Ben

[2016-08-17 17:16:07] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Are you still having a problem connecting at this time? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-17 17:18:11] #5 [Go To First Post]
User56866 - Posts: 28
Yes

[2016-08-17 17:20:34] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log again following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-17 17:24:59] #7 [Go To First Post]
User56866 - Posts: 28
Software version: 1426 \| 2016-08-17 12:08:11 Uses New Spreadsheets \| 2016-08-17 12:08:11 Enabled for: Advanced Features. \| 2016-08-17 12:08:11 Enabled for: Sierra Chart Historical Data Service. \| 2016-08-17 12:08:11 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-08-17 12:08:11 Current selected Data/Trading service: CQG FIX Trading \| 2016-08-17 12:08:11 Chart Update Interval: 500 \| 2016-08-17 12:08:11 Data/Trade Service Settings automatically set. \| 2016-08-17 12:08:11 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-08-17 12:08:11 2016-08-17 17:08:10 Local computer time \| 2016-08-17 12:08:11 2016-08-17 16:08:10 Local computer time in UTC \| 2016-08-17 12:08:11 2016-08-17 12:08:10 Local computer time in SC Time Zone \| 2016-08-17 12:08:11 2016-08-17 16:06:16 Server time in UTC \| 2016-08-17 12:08:11 Local computer UTC time and Server UTC time difference: 31 seconds. \| 2016-08-17 12:08:11 Notice: Your computer's clock is off by 31 seconds. For help with this, press the 'Send for Analysis' button. \| 2016-08-17 12:08:11 Program path: C:\SierraChart\ \| 2016-08-17 12:08:11 Data Files path: C:\SierraChart\Data\ \| 2016-08-17 12:08:11 OS Version Number: 6.2 \| 2016-08-17 12:08:11 Locale Setting: C \| 2016-08-17 12:08:11 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2016-08-17 13:24:00 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. \| 2016-08-17 13:24:00 socket (219) \| Connected. \| 2016-08-17 13:24:00 CQG FIX: Sending the Logon message. \| 2016-08-17 13:24:00 CQG FIX Trading \| Connected to trading server. \| 2016-08-17 13:24:01 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2016-08-17 13:24:01 CQG WebAPI \| Connecting to websocket server. \| 2016-08-17 13:24:01 CQG WebAPI websocket (0) \| Resolved address api.geo.cqg.com to IP 216.219.76.101. \| 2016-08-17 13:24:01 CQG FIX - FCM name: AMP \| 2016-08-17 13:24:01 CQG WebAPI websocket (220) \| Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2016-08-17 13:24:22 CQG WebAPI websocket (220) \| Shutdown and closed. \| 2016-08-17 13:24:22 CQG WebAPI \| Websocket closed. \| 2016-08-17 13:24:22 CQG FIX Trading \| Websocket closed. \| 2016-08-17 13:24:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-08-17 13:24:22 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-08-17 13:24:22 CQG FIX: DisconnectFIX called. \| 2016-08-17 13:24:22 CQG FIX: Sending a Logout message. \| 2016-08-17 13:24:22 CQG FIX Trading \| Disconnected. \| 2016-08-17 13:24:22 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-08-17 13:24:22 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty \| 2016-08-17 13:24:22 socket (219) \| Shutdown and closed. \| 2016-08-17 13:24:22 CQG FIX: Disconnected. \| 2016-08-17 13:24:22 Date Time Of Last Edit: 2016-08-17 17:44:15

[2016-08-17 17:44:57] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
CQG has been contacted about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-17 18:32:04] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is a problem with an ISP in London: Service Affected: Hosting Service Impact: Partial Service Disruption Current State: Investigating Time of Occurrence: 10:57, 08/17/2016 Event Description: Multiple customer lost connections in the London area. (LO1, LO6 and GB3). Current Summary: We are actively investigating reports of an event affecting several customers in the London Area. Your services may be impacted as a result of this event. Â Resolvers have been engaged. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-17 18:34:16] #10 [Go To First Post]
User56866 - Posts: 28
That explains it. Thank you.

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