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Direct MessagesDate/Time: Sat, 04 May 2024 04:16:13 +0000
Can't view Account Balance in v. 1452
View Count: 850
| [2016-08-09 07:18:01] |
| vrunrun - Posts: 53 |
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Hi SC, After upgrading to version 1452, I can't view account balance under the "Balance" tab in "Order and Positions" windows. This was happened both yesterday and today. After I click "Balance" tab, SC hangs and I've to force close and re-open SC. BTW, my broker is IB and datafeed is also from IB and I'm trading in real account (not simulator). Pls fix asap. Thx. |
| [2016-08-09 07:49:14] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-09 08:15:25] |
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This might have something to do with the new Microsoft compiler we are using in the recent versions of Sierra Chart. This would be the only logical explanation. We tried to duplicate the problem but could not. Does anyone else see this? Does this happen with any other tabs on the Orders and Positions window? Does this happen with any of the tabs in the Trade >> Trade Activity Log? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-09 13:20:33] |
| vrunrun - Posts: 53 |
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I tried "Trade Activity Log" and it's ok. I also found this on other tabs in "Order and Positions" window. The first click to any tab is ok but if you try to click other tabs after the first click, SC will freeze.
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| [2016-08-09 16:21:51] |
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We think we know what the problem is and this is going to be corrected today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-09 17:16:29] |
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This is now solved. Update Sierra Chart through Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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