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Direct MessagesDate/Time: Sun, 28 Apr 2024 13:09:19 +0000
Spreadsheet Alerts
View Count: 1261
| [2016-07-22 15:42:49] |
| User713273 - Posts: 409 |
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I have had 2 consecutive days in which I saw arrow alerts on my charts but did not execute an entry. What would be the reasoning behind this? thx
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| [2016-07-22 17:23:20] |
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Refer to this section here: https://www.sierrachart.com/index.php?page=doc/doc_SystemsAlerts.php#IgnoredSignals Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-22 20:08:47] |
| User713273 - Posts: 409 |
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Ok so those alerts were ignored due to historical data being downloaded. Find log below. Anyway to avoid this? I upload the charts typically 10-20 minutes before the market opens. Opened cached Intraday file: C:\SierraChart\Data\TSLA-OPT-20160722-220-P-SMART-100-USD.scid | 2016-07-22 06:30:03 Opened cached Intraday file: C:\SierraChart\Data\TSLA-OPT-20160722-220-C-SMART-100-USD.scid | 2016-07-22 06:30:15 Opened cached Intraday file: C:\SierraChart\Data\TSLA-OPT-20160722-222.5-C-SMART-100-USD.scid | 2016-07-22 06:30:15 Opened cached Intraday file: C:\SierraChart\Data\TSLA-OPT-20160722-222.5-P-SMART-100-USD.scid | 2016-07-22 06:30:26 Opened cached Intraday file: C:\SierraChart\Data\TSLA-OPT-20160722-225-P-SMART-100-USD.scid | 2016-07-22 06:30:36 Opened cached Intraday file: C:\SierraChart\Data\TSLA-OPT-20160722-217.5-P-SMART-100-USD.scid | 2016-07-22 06:31:26 Opened cached Intraday file: C:\SierraChart\Data\TSLA-OPT-20160722-215-P-SMART-100-USD.scid | 2016-07-22 06:31:36 |
| [2016-07-22 21:52:15] |
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These messages you posted here are from the Message Log and do not indicate a historical data download is in progress. Did the Trade >> Trade Service Log indicate the reason a signal is ignored because there was a historical data download? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-24 06:58:13
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| [2016-07-23 01:16:49] |
| User713273 - Posts: 409 |
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Have disconnected from SC since. Is there a way to recoup the Trade Service Log literature from this AM?
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| [2016-07-23 01:20:56] |
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If you have exited from Sierra Chart, then no. It is not saved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-23 21:59:10] |
| User713273 - Posts: 409 |
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I will make a point to save the Trade Service Log data if this does happen to occur again. Occurred 2 separate times last week, both times related to before 06:32:00 AM PST. I believe all the settings I have in my spreadsheet are correct. Please review attachment if I may have missed anything. Thx again
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Private File |
| [2016-07-24 06:59:00] |
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This question is not within the scope of our support and beside your account is over on support requests and has no further entitlement to support unless there is additional payment made. The other thing is we do not even know what the question is even in relation to. It does not matter what the Spreadsheet System/Alert study settings are if a signal from a formula column is being ignored because of a historical data download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-24 07:02:31
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| [2016-07-26 14:21:44] |
| User713273 - Posts: 409 |
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I have made payments on three separate occasions now for additional support. I also have been a customer for over a year and will continue to be as I have seen great value in the platform. I would think this would be a relatively easy problem to resolve. - I have attached the alert manager logs for review, the stock that I'm trading is symbol TSLA, first alert today is 06:31:45. - Column M (Sell Entry) contains a 1 or TRUE value. -Auto Trading is enabled as Trade Simulation Mode is disabled. -Signal Only Once Per Bar is set to Yes. -Signal Only On Bar Close is set to No. -Reset Condition on New Bar is set to No. Did the Trade >> Trade Service Log indicate the reason a signal is ignored because there was a historical data download?
- The Trade Service Log had nothing relevant of note. Again thx for the support. Adam |
Private File |
| [2016-07-27 05:18:25] |
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It is not within the scope of our support even for an additional cost to provide trading system or System/Alert debugging. For an understanding of this, refer to: Automated Trading Management: Troubleshooting Automated Trading System Behavior If the problem is you are getting an ignored Spreadsheet signal, then update Sierra Chart to the latest prerelease following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate If you already have the prerelease, still update. The version number is the same. To assist you with this kind of problem we have added enhanced logging to these Spreadsheet studies. Refer to: https://www.sierrachart.com/index.php?page=doc/SystemsAlerts.php#IgnoredSignalsTroubleshooting This will tell you exactly what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-27 05:19:30
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| [2016-07-27 05:23:02] |
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What is it that you are asking about in your post #9? This is not clear for us. Also be sure to refer to our post #10 above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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