Support Board
Date/Time: Thu, 15 May 2025 13:23:13 +0000
Error downloading custom studies
View Count: 2584
| [2013-07-17 18:07:02] |
| User71624 - Posts: 9 |
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Newbie again with issues. I wish I could email someone directly and get help as I am on a trial and feel like I am out in the cold. Or call someone?? I cannot get custom indicators to load. This is the error I receive: Error loading custom studies DLL: C:\SierraChart\Data\futuresfx-sc.dll. Windows Windows error code 126: The specified module could not be found. | 2013-07-17 14:00:52 |
| [2013-07-17 18:19:26] |
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An issue like this is not something we can provide rapid support for or help over the phone with. It has to do with a third-party study. We know the provider of this study and we will contact them about it. When you make a posting here on the support board, you are not out in the cold, and you have the most qualified engineers helping you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-17 18:20:07
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| [2013-07-17 22:54:50] |
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Still working on this for you. Hopefully this should all be resolved by tomorrow morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-17 23:56:58] |
| User71624 - Posts: 9 |
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I must say that the engineering staff is quite efficient. Thanks for all your help and support and it is nice to know I am not in the cold :)
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| [2013-07-18 07:33:10] |
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Please restart Sierra Chart . The error message you are getting should not occur and you will now see the custom studies you are authorized for.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-18 11:56:53] |
| User71624 - Posts: 9 |
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The Price Magnet Indicator is not showing up in the Studies area to add to charts. Here is the log message I have: Software version: 996 | 2013-07-18 07:31:31 Current Service Package: 5 | 2013-07-18 07:31:31 Usage end date: 2013-07-31 | 2013-07-18 07:31:31 Sierra Chart Historical Data Service is included. | 2013-07-18 07:31:31 Active service: Zen-Fire | 2013-07-18 07:31:31 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-07-18 07:31:31 2013-07-18 07:31:31 Local computer clock time | 2013-07-18 07:31:31 2013-07-18 11:31:31 GMT time | 2013-07-18 07:31:31 2013-07-18 07:31:31 Time zone adjusted time | 2013-07-18 07:31:31 Time difference to server time: 1 seconds. | 2013-07-18 07:31:31 Program path: C:\SierraChart\ | 2013-07-18 07:31:31 Data Files path: C:\SierraChart\Data\ | 2013-07-18 07:31:31 OS Version Number: 6.1 | 2013-07-18 07:31:31 Downloading user file: futuresfx-sc.dll | 2013-07-18 07:31:32 File has been written to: C:\SierraChart\Data\futuresfx-sc.dll. File Size: 551424 bytes. | 2013-07-18 07:31:33 GSP - Port for executable: 33249 | 2013-07-18 07:31:39 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-07-18 07:31:39 GSP: Connecting to the server 127.0.0.1. Port 33249 | 2013-07-18 07:31:41 The network socket is connected. | 2013-07-18 07:31:41 GSP: Connected to server. | 2013-07-18 07:31:41 GSP: Sending logon request message. | 2013-07-18 07:31:41 GSP - Starting the connection process to data and trading service. | 2013-07-18 07:31:41 GSP - Logging is enabled. Log file: Rithmic.log | 2013-07-18 07:31:41 GSP - Connecting to Zen-Fire server. | 2013-07-18 07:31:41 GSP - Alert Message: Market Data Connection Opened. | 2013-07-18 07:31:43 GSP - Alert Message: Market Data Connection Login Complete. ok | 2013-07-18 07:31:43 GSP - Alert Message: Trading System Connection Opened. | 2013-07-18 07:31:43 GSP - Alert Message: Trading System Connection Login Complete. ok | 2013-07-18 07:31:43 GSP - Received account information | 2013-07-18 07:31:43 GSP - Alert Message: PnL Connection Opened. | 2013-07-18 07:31:43 GSP - Alert Message: PnL Connection Login Complete. ok | 2013-07-18 07:31:43 GSP - Alert Message: Intraday History Connection Opened. | 2013-07-18 07:31:44 GSP - Alert Message: Intraday History Connection Login Complete. ok | 2013-07-18 07:31:44 GSP Server Info - Server Name: Sierra Chart GSP Bridge. Server Version: 1.1. Provider Name: Zen-Fire GSP. | 2013-07-18 07:31:44 GSP - Server protocol version: 2. Client protocol version: 2. There is a protocol match. | 2013-07-18 07:31:44 Zen-Fire GSP - Successfully connected. | 2013-07-18 07:31:44 Zen-Fire GSP: Requesting Trade positions data. | 2013-07-18 07:31:49 Error loading custom studies DLL: C:\SierraChart\Data\Trade29.dll. Windows Windows error code 126: The specified module could not be found. | 2013-07-18 07:32:04 Error loading custom studies DLL: C:\SierraChart\Data\Trade29.dll. Windows Windows error code 126: The specified module could not be found. | 2013-07-18 07:32:46 Chart #2 has tagged chart #3 for full recalculation. Chartbook: TJ-Oil.cht | 2013-07-18 07:33:04 Chart #2 has tagged chart #3 for full recalculation. Chartbook: TJ-Oil.cht | 2013-07-18 07:33:04 Starting updates for: CLQ3-NYMEX | 2013-07-18 07:33:04 HD Request # 1 - Downloading Intraday chart data for CLQ3-NYMEX to the file CLQ3-NYMEX.scid. Service: rim | 2013-07-18 07:33:04 HD Request # 1 - Starting date and time: 2013-07-18 07:30:56 | 2013-07-18 07:33:04 Zen-Fire GSP - Requesting historical Minute data. | 2013-07-18 07:33:04 HD Request # 1 - Receiving Intraday data for CLQ3-NYMEX starting at 2013-07-18 07:29:00 | 2013-07-18 07:33:04 HD Request # 1 - Timestamp of first Intraday data file record written: 2013-07-18 07:31:00 | 2013-07-18 07:33:04 Error loading custom studies DLL: C:\SierraChart\Data\Trade29.dll. Windows Windows error code 126: The specified module could not be found. | 2013-07-18 07:33:04 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: TJ-Oil.cht | 2013-07-18 07:33:04 HD Request # 1 - Received 5 records from 2013-07-18 07:29:00 to 2013-07-18 07:32:00 (3.0 minutes) and wrote 2 records for CLQ3-NYMEX | 2013-07-18 07:33:14 HD Request # 1 - Intraday download COMPLETE for CLQ3-NYMEX | 2013-07-18 07:33:14 Real-time intraday chart data file updates started for CLQ3-NYMEX | 2013-07-18 07:33:14 Chart #2 has tagged chart #3 for full recalculation. Chartbook: TJ-Oil.cht | 2013-07-18 07:33:14 Error loading custom studies DLL: C:\SierraChart\Data\Trade29.dll. Windows Windows error code 126: The specified module could not be found. | 2013-07-18 07:33:14 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: TJ-Oil.cht | 2013-07-18 07:33:14 |
| [2013-07-18 12:00:16] |
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You will find the custom studies listed under Analysis >> Studies >> Add Custom Study. Also, there are error messages about this file: Trade29.dll. You need to communicate with whoever has given you a Chartbook that references this custom studies file, and asked them for that DLL. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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