Support Board
Date/Time: Tue, 16 Dec 2025 17:33:51 +0000
Can not Down Load Sierra Chart SW.
View Count: 859
| [2016-07-18 08:04:19] |
| User779938 - Posts: 4 |
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Hi I triedd several times to download SC but is does not work. I just time out with the message showed attached. I tried to furn off my MCAfee Firewall but the result remain the same. Hope you can help, Best regards Michael |
 Sierra Installation Problem.docx - Attached On 2016-07-18 08:02:25 UTC - Size: 267.99 KB - 357 views |
| [2016-07-18 08:10:14] |
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We need to get the actual Installer Log file itself. Here are the instructions to provide that: https://www.sierrachart.com/index.php?page=doc/download.php#ProvidingInstallerLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-18 08:42:04] |
| User779938 - Posts: 4 |
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Here is the latest file, Thank you.
Date Time Of Last Edit: 2016-07-18 09:09:22
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| [2016-07-18 09:08:48] |
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This is not what we need. Once again follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#ProvidingInstallerLogToSupport The file has a Log extension. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-18 09:18:41] |
| User779938 - Posts: 4 |
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there is only an empty file called C:\sierracharts
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| [2016-07-18 12:15:45] |
| User779938 - Posts: 4 |
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I have managed to download now. thank you, BR Michael |
| [2016-07-18 16:27:09] |
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This is good. If you still had a problem we would need to use remote assistance to look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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