Support Board
Date/Time: Thu, 11 Sep 2025 21:13:08 +0000
No response to server ping request sent 29 seconds ago
View Count: 883
| [2016-07-14 15:18:55] |
| User785638 - Posts: 4 |
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Hello, Could you please advise whom do I have to talk to (my broker or data feed provider) as I'm constantly receiving this message (in my message log): CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-14 10:00:48 * CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-14 10:11:51 * thank you |
| [2016-07-14 16:39:23] |
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Provide us the complete Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will ask CQG about this. But we suspect nothing is going to get resolved. So long as it is not causing a problem you can disregard it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-15 01:41:27] |
| User785638 - Posts: 4 |
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I suspect it is causing a problem as I was unable to cancel a limit order, which eventually got executed and I needed to flatten it. Unfortunatelly I don't have message log saved from yesterday as my computer rebooted last night. If there is a way to retrive a message log data from previous day please advise. Thank you |
| [2016-07-15 06:05:23] |
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Yes, that definitely is a problem. No there is not a way to retrieve a Message Log From a previous Sierra Chart session unless you have Global Settings >> General Settings >>Save Message Log to File enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-15 13:15:00] |
| User785638 - Posts: 4 |
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Can a Trade Activity Log be of any help in dealing with the issue? Because it has indication of the same probelm e.g. <Order 2016-07-14 08:35:08.780 F.US.CLEQ16 Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order 9208 Limit 1 Sell 45.45 Order Sent 92787 Open>, I can email it to the SC support. Thank you |
| [2016-07-15 13:39:03] |
| User785638 - Posts: 4 |
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It is happening again: Trade Activity Log: File read result: 15622 records inserted. 169 records filtered. | 2016-07-14 20:22:28 Trade Activity Log: File date-time limits: Sim records date-time limit is 2016-06-30 00:00:00. Non-sim records date-time limit is 2016-04-13 00:00:00. Non-sim fill record date-time limit is 2015-07-16 00:00:00. | 2016-07-14 20:22:28 CQG WebAPI | Sending positions subscribe request. RequestID=214291 | 2016-07-14 20:22:49 CQG WebAPI | Sending orders subscribe request. RequestID=214292 | 2016-07-14 20:22:49 CQG WebAPI | Sending positions unsubscribe request. RequestID=214291 | 2016-07-15 00:22:32 CQG WebAPI | Sending positions subscribe request. RequestID=214299 | 2016-07-15 00:22:32 CQG WebAPI | Sending orders unsubscribe request. RequestID=214292 | 2016-07-15 00:22:32 CQG WebAPI | Sending orders subscribe request. RequestID=214300 | 2016-07-15 00:22:32 CQG WebAPI | Sending positions subscribe request. RequestID=214309 | 2016-07-15 01:22:47 CQG WebAPI | Sending orders subscribe request. RequestID=214310 | 2016-07-15 01:22:47 CQG WebAPI | Sending positions unsubscribe request. RequestID=214309 | 2016-07-15 04:22:32 CQG WebAPI | Sending positions subscribe request. RequestID=214312 | 2016-07-15 04:22:32 CQG WebAPI | Sending orders unsubscribe request. RequestID=214310 | 2016-07-15 04:22:32 CQG WebAPI | Sending orders subscribe request. RequestID=214313 | 2016-07-15 04:22:32 CQG WebAPI | Sending positions unsubscribe request. RequestID=214312 | 2016-07-15 08:22:32 CQG WebAPI | Sending positions subscribe request. RequestID=214315 | 2016-07-15 08:22:32 CQG WebAPI | Sending orders unsubscribe request. RequestID=214313 | 2016-07-15 08:22:32 CQG WebAPI | Sending orders subscribe request. RequestID=214316 | 2016-07-15 08:22:32 CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-15 08:30:46 * CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-15 08:32:10 * CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-15 08:34:39 * CQG WebAPI | Sending positions subscribe request. RequestID=214325 | 2016-07-15 08:34:53 CQG WebAPI | Sending orders subscribe request. RequestID=214326 | 2016-07-15 08:34:53 CQG WebAPI | CQG User message | Log: No response to server ping request sent 29 seconds ago. | Source: Web API Server | 2016-07-15 08:37:35 * |
| [2016-07-15 17:33:42] |
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Provide a copy of the Message Log following these instructions here: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then let CQG know about this. It looks as though there is a connectivity problem to the CQG server. There is nothing we can do about this ourselves. CQG may not be able to help with this either if this is a connectivity problem on your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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