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[2016-07-13 05:37:38] #1 [Go To First Post]
User763472 - Posts: 22
Dear Sir, I need to get the intraday chart for CSI 300 Index (Google Symbol: SHA:000300 -> Converted Symbol: 000300-SHA), which is unfortunately not included in IB. Google Finance has it and I opened a separate Sierra Chart session to get data from Google Finance. However I find out that it cannot even show historical chart for MSFT-NASDAQ. Could you please let me know what went wrong? Please find the screen cut and message log below: Google Financial Data \| Connected to data server. \| 2016-07-13 13:23:52 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-07-13 13:23:53 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-07-13 13:23:53 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-07-13 13:23:53 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-07-13 13:23:53 Google Financial Data \| Using primary service for historical data for MSFT-NASDAQ \| 2016-07-13 13:24:03 MSFT-NASDAQ Daily #4 \| Reloading chart. \| 2016-07-13 13:24:03 MSFT-NASDAQ Daily #4 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\MSFT-NASDAQ.dly \| 2016-07-13 13:24:03 Google Financial Data \| Using primary service for historical data for 000300-SHA \| 2016-07-13 13:24:03 000300-SHA Daily #5 \| Reloading chart. \| 2016-07-13 13:24:03 000300-SHA Daily #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\000300-SHA.dly \| 2016-07-13 13:24:03 Google Financial Data \| Using primary service for historical data for MSFT-NASDAQ \| 2016-07-13 13:24:03 MSFT-NASDAQ Daily #1 \| Reloading chart. \| 2016-07-13 13:24:03 MSFT-NASDAQ Daily #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\MSFT-NASDAQ.dly \| 2016-07-13 13:24:03 Google Financial Data \| Using primary service for historical data for MSFT-NASDAQ \| 2016-07-13 13:24:04 Google Financial Data \| Starting real-time market data updates for: MSFT-NASDAQ. ID: 1 \| 2016-07-13 13:24:04 Google Financial Data \| Requesting security definition data for: MSFT-NASDAQ. ID: 1 \| 2016-07-13 13:24:04 HD Request # 2 \| Downloading Historical Daily chart data for MSFT-NASDAQ. Starting date: 1966-07-13. Service: goog \| 2016-07-13 13:24:04 Caught an unhandled exception in AsyncWindowProc. Message: 32795, wParam: 0, lParam: 0 \| 2016-07-13 13:24:04 * Google Financial Data \| Using primary service for historical data for 000300-SHA \| 2016-07-13 13:24:04 Google Financial Data \| Starting real-time market data updates for: 000300-SHA. ID: 2 \| 2016-07-13 13:24:04 Google Financial Data \| Requesting security definition data for: 000300-SHA. ID: 2 \| 2016-07-13 13:24:04 Google Financial Data \| Using primary service for historical data for MSFT-NASDAQ \| 2016-07-13 13:24:04 Historical Daily data request for MSFT-NASDAQ is discarded because a matching download is in progress and the new one is not for earlier data. \| 2016-07-13 13:24:04 HD Request # 2 \| Error downloading historical Daily data for MSFT-NASDAQ. The download timed out. \| 2016-07-13 13:25:04 HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for MSFT-NASDAQ \| 2016-07-13 13:25:04 HD Request # 2 \| Daily download COMPLETE for MSFT-NASDAQ. Completion time: 1m. Unique request ID: 1 \| 2016-07-13 13:25:04 Removed historical data download ID 1 \| 2016-07-13 13:25:04 HD Request # 3 \| Downloading Historical Daily chart data for 000300-SHA. Starting date: 1966-07-13. Service: goog \| 2016-07-13 13:25:04 Caught an unhandled exception in AsyncWindowProc. Message: 32795, wParam: 0, lParam: 0 \| 2016-07-13 13:25:04 * Google Financial Data \| Using primary service for historical data for MSFT-NASDAQ \| 2016-07-13 13:25:04 MSFT-NASDAQ Daily #4 \| Reloading chart. \| 2016-07-13 13:25:04 MSFT-NASDAQ Daily #4 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\MSFT-NASDAQ.dly \| 2016-07-13 13:25:04 HD Request # 3 \| Error downloading historical Daily data for 000300-SHA. The download timed out. \| 2016-07-13 13:26:04 HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 000300-SHA \| 2016-07-13 13:26:04 HD Request # 3 \| Daily download COMPLETE for 000300-SHA. Completion time: 1m. Unique request ID: 2 \| 2016-07-13 13:26:04 Removed historical data download ID 2 \| 2016-07-13 13:26:04 Google Financial Data \| Using primary service for historical data for 000300-SHA \| 2016-07-13 13:26:04 000300-SHA Daily #5 \| Reloading chart. \| 2016-07-13 13:26:04 000300-SHA Daily #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart2\Data\000300-SHA.dly \| 2016-07-13 13:26:04


Sierra Chart Google Finance.png / V - Attached On 2016-07-13 05:35:18 UTC - Size: 22.97 KB - 598 views Attachment Deleted.

[2016-07-13 05:48:53] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are fixing this problem now. It will be solved in version 1444. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-07-13 06:01:35] #3 [Go To First Post]
User763472 - Posts: 22
Thanks very much! FYI, I am trying the pre-release version (1444) now and it still cannot display the chart. I look forward to your new release.

[2016-07-13 06:12:19] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update to prerelease 1444 again following these instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate It is the second revision of 1444 which resolves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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