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Direct MessagesDate/Time: Sun, 05 May 2024 21:11:37 +0000
Updating from Version 1426 to current prerelease does not change VersionNumber.txt
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| [2016-07-12 16:10:39] |
| User51760 - Posts: 108 |
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Dear support team, normally I am updating regularly. Probably since some Versions I am not sure anymore what Version I am on: I updated several times through Menu >> Help >> Download PreRelease. The installers message during the updating process is: Close. However the VersionNumber.txt shows "1426" persistently and in the main windows titlebar it also states 1426 as well as the message log. Sierra Chart runs on a windows 7 computer under Kaspersky internet security 2016, however I set Sierra Chart to fully trusted and do not scan... Any advice how to correctly update? Thank you, Best, Chris |
| [2016-07-12 17:22:10] |
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You should be getting version 1441. We need to see the installer log file. Here are instructions: https://www.sierrachart.com/index.php?page=doc/download.php#ProvidingInstallerLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-12 19:25:32] |
| User51760 - Posts: 108 |
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I am sorry having bugged you: After having exited Kaspersky Internet Security updating went well. It seems that with every new update the installer will be blocked anew although I allowed any action by Sierra Chart and its bridges and API. Next time I know... Thank you for your help! |
| [2016-07-12 20:59:30] |
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There should be a way to submit a file to them for them to test it and verify that it is not malicious. So you should submit the installer program to them. We needed to do the same thing for the Microsoft security programs. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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