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Date/Time: Thu, 02 May 2024 15:31:34 +0000



Loading Issues

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[2016-07-11 17:17:21]
infpz - Posts: 826
Do you know what the "DTC - Unrecognized message. Size 0. Type: 0." message means? it keeps repeating in the log. I even deleted the whole Sierrachart folder and reinstalled. Now the time stamps on the bars are going from 7-11-2016 to some random future date 200 years later. Somehow each time im getting corrupted data each time I reopen sierra for some markets but GCQ6 is working. GC will fully load but the NQ only goes from 5-30-16 to 6-10-16 then the next bar jumps to today with lots of missing data.
Date Time Of Last Edit: 2016-07-11 17:17:34
[2016-07-11 17:26:45]
Sierra Chart Engineering - Posts: 104368
You can ignore that DTC unrecognized message. It is harmless and unrelated.

To rule out other causes, make sure that Chart >>Chart Settings >> Advanced Settings >> Continuous Contract is set to None.

Make sure the computer's clock is set correctly:
https://www.sierrachart.com/index.php?l=helpdetails38.html

Re-download the data in the chart following the instructions here:
https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2016-07-11 17:27:23

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