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Direct MessagesDate/Time: Thu, 02 May 2024 19:31:43 +0000
double billed
View Count: 678
| [2016-07-10 19:25:48] |
| User25244 - Posts: 123 |
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My CC has been billed the twice for charting services 1 on 5-28 when i made payment 2nd time 7-4 which i did not make Please get this straightened out Both times for the same amount Date Time Of Last Edit: 2016-07-10 19:26:42
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| [2016-07-10 21:24:20] |
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This is not possible. Sierra Chart does not do any billing without user authorization. It is the users themselves which make payments. You made a payment on July 1 which showed up on your statement on July 4. The amount is: 50.75 USD This amount is on your Services Balance. So it is an unused credit at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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