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Date/Time: Mon, 29 Apr 2024 10:56:07 +0000



Cannot download Current Contracts

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[2016-07-05 19:59:30]
100 - Posts: 147
Software version: 1172 | 2016-07-05 15:09:52
Usage end date: 2016-07-10 | 2016-07-05 15:09:52
Enabled for: Advanced Features. | 2016-07-05 15:09:52
Enabled for: Advanced Features 2. | 2016-07-05 15:09:52
Enabled for: Sierra Chart Historical Data Service. | 2016-07-05 15:09:52
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-07-05 15:09:52
Active service: Rithmic Trading | 2016-07-05 15:09:52
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-07-05 15:09:52
2016-07-05 15:09:52 Local computer clock time | 2016-07-05 15:09:52
2016-07-05 19:09:52 GMT time | 2016-07-05 15:09:52
2016-07-05 15:09:52 Time zone adjusted time | 2016-07-05 15:09:52
Time difference to server time: 5 seconds. | 2016-07-05 15:09:52
Program path: C:\SierraChart\ | 2016-07-05 15:09:52
Data Files path: C:\SierraChart\Data\ | 2016-07-05 15:09:52
OS Version Number: 6.1 | 2016-07-05 15:09:52

Checking for new symbol settings for rim | 2016-07-05 15:09:52
AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-07-05 15:09:52
AsyncHTTP2 socket (1552) | Connected. | 2016-07-05 15:09:52
Symbol settings are up-to-date for rim | 2016-07-05 15:09:52

Rithmic Trading | Port for executable: 35532 | 2016-07-05 15:09:57
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-07-05 15:09:57
AsyncHTTP2 socket (1552) | Closed. No error. | 2016-07-05 15:09:57
AsyncHTTP2 socket (1552) | Shutdown and closed. | 2016-07-05 15:09:57
Rithmic Trading | Connecting to the server 127.0.0.1. Port 35532 | 2016-07-05 15:09:59
Socket (1356) | Connected. | 2016-07-05 15:09:59
Rithmic Trading | Connected to server. | 2016-07-05 15:09:59
Rithmic Trading | Sending logon request message. | 2016-07-05 15:09:59
Rithmic Trading | Starting the connection process to data and trading service. | 2016-07-05 15:09:59
Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2016-07-05 15:09:59
Rithmic Trading | Connecting to Rithmic 01 US server. | 2016-07-05 15:09:59
Rithmic Trading | Server Alert: Market Data Connection Opened | 2016-07-05 15:09:59
Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-07-05 15:10:00
Rithmic Trading | Server Alert: Trading System Connection Opened | 2016-07-05 15:10:00
Rithmic Trading | Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-07-05 15:10:00
Rithmic Trading | Server Alert: PnL Connection Opened | 2016-07-05 15:10:00
Rithmic Trading | Server Alert: PnL Connection Login Complete. Result text: "ok" | 2016-07-05 15:10:00
Rithmic Trading | Server Alert: Intraday History Connection Opened | 2016-07-05 15:10:01
Rithmic Trading | Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2016-07-05 15:10:01
Rithmic Trading | Server Info - Server Name: SC DTC Bridge. | 2016-07-05 15:10:02
Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2016-07-05 15:10:02
Rithmic Trading | Successfully connected. IB='ChuckKespert'. | 2016-07-05 15:10:02
Rithmic Trading | Trading is supported. | 2016-07-05 15:10:02
Rithmic Trading | Order cancel and replace is supported. | 2016-07-05 15:10:02
Rithmic Trading | Requesting Trade Positions data. | 2016-07-05 15:10:07
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLQ6-NYMEX.scid | 2016-07-05 15:10:08
Rithmic Trading | Starting real-time market data updates for: CLQ6-NYMEX. ID: 1 | 2016-07-05 15:10:08
HD Request # 2 | Downloading Intraday chart data for CLQ6-NYMEX to the file CLQ6-NYMEX.scid. Service: rim | 2016-07-05 15:10:08
HD Request # 2 | Download start Date-Time: 2016-01-01 14:10:08.0 | 2016-07-05 15:10:08
HD Request # 2 | Sending historical data request. Start Date-Time: 2016-01-01 14:10:08. Record interval: 0. Symbol: CLQ6-NYMEX | 2016-07-05 15:10:08
Rithmic Trading | Requesting historical Minute data. | 2016-07-05 15:10:08
Rithmic Trading | Server Alert: mrv error : 13. Result text: "permission denied" | 2016-07-05 15:10:08
HD Request # 2 | Error downloading historical Intraday data for CLQ6-NYMEX. Error downloading historical Minute data. Error: permission denied | 2016-07-05 15:10:08
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLQ6-NYMEX | 2016-07-05 15:10:08
HD Request # 2 | Intraday download COMPLETE for CLQ6-NYMEX. Completion time: 0s | 2016-07-05 15:10:08
Real-time Intraday chart data file updates started for CLQ6-NYMEX | 2016-07-05 15:10:08

I cannot download current contracts for CL, ZC, or ZW (there are likely more). I can download c.c. for ES.
It says permission denied. Charts are black screen.
I called my broker first, and they said I am approved for this data.
Can you help me?
Thank you!
[2016-07-05 20:16:13]
100 - Posts: 147
DELETE THREAD.

My broker says they "refreshed" something... whatever that means.
Now the data loads. TFW could have bought wheat @ 420

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