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Direct MessagesDate/Time: Sun, 28 Apr 2024 13:12:37 +0000
cannot open mini dax feed with SC real time and historical exchange data feed
View Count: 839
| [2016-07-01 17:37:45] |
| moya - Posts: 19 |
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Hello, I just purchased 1 access to SC real time and historical exchange data feed plus a second one. I also activated the eurex with market depth exchange feed. When I try to open the mini dax symbol on a graph, the prices don't move. And on a dom, there is no price displayed. I have my SC account on 2 computers. When one receive the mini dax data feed, it dosen't work on the second. The error message displayed on the dom is: "symbol is unknown". ----------------------------------------------------------------------- message log: Reading Internal Order ID file. | 2016-07-01 16:33:05 Reading Trade Orders file. | 2016-07-01 16:33:05 Reading Trade Positions file. | 2016-07-01 16:33:05 Software version: 1437 | 2016-07-01 16:33:05 Uses New Spreadsheets | 2016-07-01 16:33:05 Usage end date: 2016-07-13 | 2016-07-01 16:33:05 Enabled for: Advanced Features. | 2016-07-01 16:33:05 Enabled for: Advanced Features 2. | 2016-07-01 16:33:05 Enabled for: Sierra Chart Historical Data Service. | 2016-07-01 16:33:05 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-07-01 16:33:05 Enabled for: INDEXES_DATA_BARCHART | 2016-07-01 16:33:05 Enabled for: Eurex with Market Depth | 2016-07-01 16:33:05 Received 2 data feed usernames. | 2016-07-01 16:33:05 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-07-01 16:33:05 Current selected Data/Trading service: SC Data - All Services | 2016-07-01 16:33:05 Chart Update Interval: 500 | 2016-07-01 16:33:05 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-07-01 16:33:05 2016-07-01 16:33:09 Local computer time | 2016-07-01 16:33:05 2016-07-01 14:33:09 Local computer time in UTC | 2016-07-01 16:33:05 2016-07-01 16:33:09 Local computer time in SC Time Zone | 2016-07-01 16:33:05 2016-07-01 14:33:11 Server time in UTC | 2016-07-01 16:33:05 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-07-01 16:33:05 Program path: C:\SierraChart\ | 2016-07-01 16:33:05 Data Files path: C:\SierraChart\Data\ | 2016-07-01 16:33:05 OS Version Number: 6.1 | 2016-07-01 16:33:05 Locale Setting: C | 2016-07-01 16:33:05 Checking for new symbol settings for scdataallservices | 2016-07-01 16:33:05 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-07-01 16:33:05 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-07-01 16:33:05 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-07-01 16:33:05 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-07-01 16:33:05 Requesting symbol settings for scdataallservices. Overwrite = on. | 2016-07-01 16:33:13 SC Data - All Services | Connected to data server. | 2016-07-01 16:33:14 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-07-01 16:33:14 Symbol settings received. | 2016-07-01 16:33:17 Processed received symbol settings | 2016-07-01 16:33:17 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2016-07-01 16:33:17 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-07-01 16:33:21 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-07-01 16:33:21 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 16:33:21 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-07-01 16:33:21 TMU16 #1 | Reloading chart. | 2016-07-01 16:33:23 Mapping TMU16 to TMU16. Service code: eurex | 2016-07-01 16:33:23 SC Data - All Services | Starting real-time market data updates for: TMU16. ID: 1 | 2016-07-01 16:33:23 SC Data - All Services | Using username 0 | 2016-07-01 16:33:23 SC Data - All Services | Connecting to the server scdf1.sierracharts.com. Port 443 | 2016-07-01 16:33:23 SC Data - All Services | Requesting security definition data for: TMU16. ID: 1 | 2016-07-01 16:33:23 Intraday data recording state for symbol TMU16 is set to download 'Pending'. | 2016-07-01 16:33:23 Market data subscription status is not known while delaying historical data download for symbol: TMU16 | 2016-07-01 16:33:23 Delaying start of download for TMU16 | 2016-07-01 16:33:23 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-07-01 16:33:24 Socket (4) | Connected. | 2016-07-01 16:33:24 SC Data - All Services | Connected to server. | 2016-07-01 16:33:24 SC Data - All Services | Sending Encoding Request to server | 2016-07-01 16:33:24 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-07-01 16:33:24 SC Data - All Services | Sending logon request message. | 2016-07-01 16:33:24 SC Data - All Services | Received logon response. | 2016-07-01 16:33:24 SC Data - All Services | Server Name: SC Realtime Server. | 2016-07-01 16:33:24 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-07-01 16:33:24 SC Data - All Services | Successfully connected. | 2016-07-01 16:33:24 SC Data - All Services | Restarting real-time data updates for symbol: TMU16 -> TMU16 | 2016-07-01 16:33:24 Symbol Error - TMU16 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-07-01 16:33:24 Requesting market depth updates for: TMU16 if supported. | 2016-07-01 16:33:24 SC Data - All Services | Market Depth data has been rejected for symbol: TMU16. Exchange not authorized. | 2016-07-01 16:33:24 HD Request # 2 | Downloading Intraday chart data for TMU16 to the file TMU16.scid. Service: eurex | 2016-07-01 16:33:25 HD Request # 2 | Download start Date-Time: 2016-07-01 16:13:54.000 | 2016-07-01 16:33:25 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2016-07-01 16:33:25 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-07-01 16:33:25 Socket (5) | Connected. | 2016-07-01 16:33:25 HD Request # 2 | Sending historical data logon request message. | 2016-07-01 16:33:25 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-07-01 16:13:54. Record interval: 0. Symbol: TMU16 | 2016-07-01 16:33:25 HD Request # 2 | Decompressing data. | 2016-07-01 16:33:25 HD Request # 2 | Receiving Intraday data for TMU16 starting at 2016-07-01 16:13:54 | 2016-07-01 16:33:25 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-07-01 16:14:12 | 2016-07-01 16:33:25 Socket (5) | Shutdown and closed. | 2016-07-01 16:33:25 The network socket for historical data has been closed. | 2016-07-01 16:33:25 HD Request # 2 | Received 73 records from 2016-07-01 16:13:54 to 2016-07-01 16:18:21 (4.5 minutes) and wrote 72 records for TMU16 | 2016-07-01 16:33:25 HD Request # 2 | Intraday download COMPLETE for TMU16. Completion time: 1s. Unique request ID: 1 | 2016-07-01 16:33:25 Removed historical data download ID 1 | 2016-07-01 16:33:25 Real-time Intraday chart data file updates started for TMU16 | 2016-07-01 16:33:25 Intraday chart data file opened for TMU16 | 2016-07-01 16:33:25 Unsubscribed from market depth data for TMU16 | 2016-07-01 16:35:05 ------------------------------------------------------------------------------- What's wrong with my account? Thanks for your help. |
| [2016-07-01 17:56:49] |
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This has now been solved for your account. Reconnect to the data feed following these instructions: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-01 17:58:47] |
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And on a dom, there is no price displayed.
To solve this problem select Chart >> Reload and Recalculate.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-01 17:59:08
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