Home >> Support Board

Support Board

Date/Time: Sun, 28 Apr 2024 00:35:46 +0000

How to Post a Message for Support

DTC Sub Instance

View Count: 784

[2016-07-01 09:07:13] #1 [Go To First Post]
User891956 - Posts: 3
Hi guys I am on AMP package 3, I have run two instances of Sierra to have it on two monitors, now I am getting error saying DTC is not enabled on my package? How am I able to have Sierra on two monitors with package 3 using the same data feed with single login? Kind regards Baldur

[2016-07-01 17:35:14] #2 [Go To First Post]
User759778 - Posts: 5
This seems to be popping up under multiple posts, so I'm replying on here as well. I have AMP Package 5, they couldn't figure it out on there end. My main page and data feed are fine, but the 2 sub instances I have aren't connecting since logging on this AM for the first time since I set it up. Within the Sub-Instance, I went to the DTS and the service dropdown box is now greyed out saying not enabled on package. I really like how everything has been working on the Sub-Instances and I have no idea how to accomplish what I'm doing with 3 monitors otherwise. Any help would be appreciated! Regards, Matt

[2016-07-01 17:55:31] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
To be assured of having access to this functionality, you need a direct account: https://www.sierrachart.com/index.php?page=doc/doc_DirectAccount.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-07-01 18:17:21] #4 [Go To First Post]
Luke - Posts: 142
It worked with the AMP account until yesterday. So does this mean from today on DTC function is not available anymore with SC AMP package 3?

[2016-07-01 18:26:11] #5 [Go To First Post]
User759778 - Posts: 5
So it seems like I will be able to login Sierra with my direct account login, and then simply use the CQG settings supplied from AMP for DTS? And I'll be back to normal? Or are you saying I need to be a separate fee to Sierra in order to make this happen?

[2016-07-01 18:43:55] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes this is correct. And this is correct as well: Or are you saying I need to be a separate fee to Sierra in order to make this happen? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-07-01 18:48:16] #7 [Go To First Post]
User759778 - Posts: 5
A heads up on this would have been appreciated... Once I cancel Sierra through AMP, make payment to Sierra for Package 5, how do I go about pairing my AMP supplied CQG credentials with my Sierra login. This was done for me by AMP, so any direction would be helpful.

[2016-07-01 18:50:32] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
A heads up on this would have been appreciated. We will not go into details publicly about this. You need to follow the CQG setup instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-07-01 18:53:48] #9 [Go To First Post]
User759778 - Posts: 5
that's cool, I understand... don't take it wrong way, was just more of a future reference to email the users effected or something that it's coming... thanks for at least helping resolve the issue. I'm very happy with the multiple instance setup, and I'd like to keep it that way.

To post a message in this thread, you need to log in with your Sierra Chart account: