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Direct MessagesDate/Time: Mon, 06 May 2024 09:07:42 +0000
Platform taking long to open
View Count: 626
| [2016-06-28 20:05:35] |
| User529762 - Posts: 25 |
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Hi Support , I am running the latest version however my platform is taking about 5 minutes for charts too open . I get waiting to download... Can you advise what I can check please.
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| [2016-06-28 21:41:12] |
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We need to understand the problem better. Is it taking a long time for the historical chart data to download because you see "waiting to download" or is the user interface of Sierra Chart in a frozen state and cannot be interacted with at times? Also, refer to help topic 30: Https://www.sierrachart.com/index.php?l=helpdetails30.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-28 21:42:05
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| [2016-06-29 08:44:24] |
| User529762 - Posts: 25 |
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I open Sierra and wait for Connection, green in top left. I then open my Chartbook. After opening Chartbook I get a black screen and says loading but takes unusually long sometimes 5 minutes. If I click anywhere platform will say "not responding"after a few minutes charts will load.
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| [2016-06-29 09:18:58] |
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Therefore the problem is a high CPU usage condition. Could be many things. Refer to help topic 30 for different causes and the solutions: Https://www.sierrachart.com/index.php?l=helpdetails30.html For the time being avoid using your existing Chartbook because there is a problem with its configuration causing high CPU usage. You should not have to wait a few minutes. That is not normal. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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