Support Board
Date/Time: Wed, 07 May 2025 20:08:26 +0000
contract closing problem
View Count: 1607
| [2013-07-15 16:42:23] |
| Premysl - Posts: 8 |
|
Dear SC Support, I was trading intraday futures via SC with IB without problem but now I am facing the problem with closing the opened contract. I am able to enter order (buy/sell) without problem but when I enter opposite order I got in SC "S/Mkt/ORDER SENT/" without any effect - contract remains opened. Even attached orders (stop/profit target) do not work.I am forced to close the contract directly from IB TWS. I have last SC version 996 and no settings were changed. Please advise where can be problem. Brgds Premysl |
| [2013-07-15 17:17:22] |
| |
|
Is there any message added to Trade >> Trade Service Log at the time you submit the order? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-16 09:54:21] |
| Premysl - Posts: 8 |
|
Dear SC Support, there was no messagge in the Trade Service Log. Enclosed please find the Trade Activity Log. Brgds Premysl |
 16-7-2013 10-44-05.png / V - Attached On 2013-07-16 09:53:13 UTC - Size: 128.56 KB - 469 views |
| [2013-07-16 10:49:00] |
| |
|
Make sure the Orders Account and Positions Account are set properly in Global Settings >>Data/Trade Service Settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-16 13:29:04] |
| Premysl - Posts: 8 |
|
Dear SC Support, Data/Trade Service Settings is filled up according to SC recommendation for connection to IB. Positions Account - number of my account. Orders Account is empty. Brgds Premysl |
| [2013-07-16 14:46:36] |
| Premysl - Posts: 8 |
|
Dear SC Support, during todays trading I got from the Trade Service Log enclosed error notice. Brgds Premysl |
| 16-7-2013 16-35-26.png / V - Attached On 2013-07-16 14:46:20 UTC - Size: 46.16 KB - 484 views |
| [2013-07-16 18:14:01] |
| |
|
This is a message from Interactive Brokers. You need to to increase the Total Value Limit in the Precautionary Settings in Trader Workstation. For further help, please contact Interactive Brokers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: