Support Board
Date/Time: Fri, 09 May 2025 16:36:16 +0000
data feed - [M] ?
View Count: 887
| [2016-06-27 13:37:10] |
| User57431 - Posts: 31 |
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Hello, I have just deactivated Real-Time Data Connections + exchange. The existing [M] has immediately disappeared from my charts. But I have this service prepaid till the end of this month so why this happened ? What data feed do I have at this moment?
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| [2016-06-27 16:22:22] |
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The Data Feed and Exchanges are active on your account till 2016-06-30. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support Date Time Of Last Edit: 2016-06-27 16:47:48
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| [2016-06-27 16:33:35] |
| User57431 - Posts: 31 |
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Here is the log: Reading Internal Order ID file. | 2016-06-27 09:39:40 Reading Trade Orders file. | 2016-06-27 09:39:40 Reading Trade Positions file. | 2016-06-27 09:39:40 Software version: 1434 | 2016-06-27 09:39:40 Uses New Spreadsheets | 2016-06-27 09:39:40 Usage end date: 2016-09-24 | 2016-06-27 09:39:40 Enabled for: Advanced Features. | 2016-06-27 09:39:40 Enabled for: Advanced Features 2. | 2016-06-27 09:39:40 Enabled for: Sierra Chart Historical Data Service. | 2016-06-27 09:39:40 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-06-27 09:39:40 Received 1 data feed usernames. | 2016-06-27 09:39:40 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-06-27 09:39:40 Current selected Data/Trading service: Interactive Brokers | 2016-06-27 09:39:40 Chart Update Interval: 100 | 2016-06-27 09:39:40 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-06-27 09:39:40 2016-06-27 16:39:46 Local computer time | 2016-06-27 09:39:40 2016-06-27 14:39:46 Local computer time in UTC | 2016-06-27 09:39:40 2016-06-27 09:39:46 Local computer time in SC Time Zone | 2016-06-27 09:39:40 2016-06-27 14:39:42 Server time in UTC | 2016-06-27 09:39:40 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-06-27 09:39:40 Program path: C:\SierraChart_1\ | 2016-06-27 09:39:40 Data Files path: C:\SierraChart_1\Data\ | 2016-06-27 09:39:40 OS Version Number: 6.1 | 2016-06-27 09:39:40 Locale Setting: C | 2016-06-27 09:39:40 Created the DTC Protocol server. | 2016-06-27 09:39:40 DTC Protocol Server listening on port 11099. | 2016-06-27 09:39:40 Created the DTC Protocol historical data server. | 2016-06-27 09:39:40 HD Server Manager | Listening on port 11098 | 2016-06-27 09:39:40 Checking for new symbol settings for ib | 2016-06-27 09:39:40 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-06-27 09:39:40 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-06-27 09:39:40 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-06-27 09:39:40 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-06-27 09:39:40 Requesting symbol settings for ib. Overwrite = on. | 2016-06-27 09:39:40 Symbol settings received. | 2016-06-27 09:39:40 Processed received symbol settings | 2016-06-27 09:39:40 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2016-06-27 09:39:51 Socket (4) | Connected. | 2016-06-27 09:39:51 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2016-06-27 09:39:51 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-06-27 09:39:52 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-06-27 09:39:52 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-06-27 09:39:52 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-06-27 09:39:52 Interactive Brokers | TWS server version: 76 | 2016-06-27 09:39:56 Interactive Brokers | Connected. Waiting for account information. | 2016-06-27 09:39:56 IB Account information received. | 2016-06-27 09:39:56 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-06-27 09:39:56 Interactive Brokers | Connected to Demo or Simulated account. | 2016-06-27 09:39:56 Interactive Brokers | Year-Month last connected to Live account: 2016-06 | 2016-06-27 09:39:56 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: DU16* | 2016-06-27 09:39:56 Interactive Brokers | Connected to data and trading server. | 2016-06-27 09:39:56 Next valid order ID: 2426 | 2016-06-27 09:39:56 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2016-06-27 09:39:56 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2016-06-27 09:39:56 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2016-06-27 09:39:56 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2016-06-27 09:39:56 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2016-06-27 09:39:56 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2016-06-27 09:39:56 Next valid order ID: 2426 | 2016-06-27 09:39:56 IB Account information received. | 2016-06-27 09:39:56 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-06-27 09:39:56 Interactive Brokers | Connected to Demo or Simulated account. | 2016-06-27 09:39:56 Interactive Brokers | Year-Month last connected to Live account: 2016-06 | 2016-06-27 09:39:56 Interactive Brokers | Received Trade Positions download end message for account DU16* | 2016-06-27 09:39:56 Interactive Brokers | Stopping automatic Trade Position updates for account: DU16* | 2016-06-27 09:40:01 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: DU16* | 2016-06-27 09:40:01 Interactive Brokers | Requesting historical order fills for account DU16*. | 2016-06-27 09:40:01 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-06-27 09:40:01 Interactive Brokers | Received Trade Positions download end message for account DU16* | 2016-06-27 09:40:01 Interactive Brokers | Using primary service for historical data for YM-201609-ECBOT | 2016-06-27 09:40:10 Date Time Of Last Edit: 2016-06-27 17:16:33
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| [2016-06-27 17:15:42] |
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We apologize for this. This problem should not be happening. We are solving it now. Just give us about 10 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-27 17:19:22] |
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This is now solved. Restart Sierra Chart. Once again we apologize for this. We are looking into when this problem began.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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