Support Board
Date/Time: Fri, 09 May 2025 16:05:25 +0000
KC Sept Coffee
View Count: 848
| [2016-06-24 15:13:22] |
| User438810 - Posts: 50 |
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Using Gain Capital data, the KC chart won't show me the gap down this morning. I've deleted and dloaded all data, I've reset symbol settings and restarted the software. Is this still something on my end? Symbol KC-MU6
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| [2016-06-24 17:28:38] |
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We need to understand this better. This is what we see: http://www.sierrachart.com/image.php?Image=1466789057560.png For example, is there missing data? Provide an image of the chart showing the bars near the open, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-24 17:29:05
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| [2016-06-24 17:29:48] |
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Actually, we think we know what the problem could be. Is your Gain Capital account authorized for ICE US data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-24 17:31:07] |
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We see you are running an older version of Sierra Chart. Update following these instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-24 19:53:06] |
| User438810 - Posts: 50 |
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Ok I'm updated and it still doesn't show the gap from 1.4290 yesterday in Sept contract and the other platforms, IB and TOS have it.
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| [2016-06-24 22:33:21] |
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It is not clear to us what the problem is. Provide an image of the chart showing the bars near the open where you would expect to see the gap, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-24 22:33:57
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| [2016-06-24 23:20:57] |
| User438810 - Posts: 50 |
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http://www.sierrachart.com/image.php?Image=1466810159285.png
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 KC-MU6.png / V - Attached On 2016-06-24 23:20:40 UTC - Size: 97.43 KB - 226 views Attachment Deleted. |
| [2016-06-24 23:32:23] |
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The reason you do not see the gap is because you are using a back adjusted continuous futures contract chart. Do not use one of the back adjusted rollover options: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#RolloverOptions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-26 11:51:27] |
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You may also want to set the Continuous Contract option to None.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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