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Sierra re-downloading data

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[2016-06-24 05:58:35] #1 [Go To First Post]
User252972 - Posts: 6
Good day, lately, I have a serious issue with sierra to the point, it is not possible to use it for trading anymore. It starts re-downloading historical data every 5 minutes and gets frozen after that. My log is in attachment. Thank you for your help.


Private File

[2016-06-24 06:13:37] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the reason for this: CTS FIX: No heartbeat messages received from server. Sent Test Request message to server. \| 2016-06-24 06:46:10 CTS FIX: Disconnecting due to a loss of activity. No activity for at least 62 seconds. \| 2016-06-24 06:47:20 * CTS FIX: Sending a Logout message. Text = No response received after Test Request. \| 2016-06-24 06:47:20 So this is due to an Internet connectivity problem. From our side there is not anything we can do. How long has this been going on? This might be some kind of ISP issue. One thing we can tell you is that there is going to be a complete new method to connect to CTS in about another month or so which should completely avoid this kind of problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-24 06:16:24] #3 [Go To First Post]
User252972 - Posts: 6
It started few weeks ago and it re-download maybe twice a day. Now, it is every few minutes and trading is not possible anymore.

[2016-06-24 06:36:49] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Contemplating what we can suggest. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-24 07:00:45] #5 [Go To First Post]
User252972 - Posts: 6
Actually, all this problems started once I connected sierra to Topsteptrader data feed. On free data from fxcm, everything was nice and smooth.

[2016-06-24 07:55:39] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we know. We think it is the FIX data getting throttled by the ISP you are using causing the problem. As we said the solution that we are developing will solve this kind of issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-24 18:54:50] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Is it possible for you to use a different Internet service provider? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-25 04:12:50] #8 [Go To First Post]
User252972 - Posts: 6
Unfortunately not. I also tried Infinity futures trading platform http://infinityfutures.com/practiceaccount.aspx And it works perfect with no issue.

[2016-06-25 07:22:02] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
From our side there is not anything we can do about this. It is simply due to a network connectivity issue from your side. Possibly the port being used and the type of data. However, in about a month or so, we will be releasing a new connectivity method for CTS which will avoid this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-27 10:19:24] #10 [Go To First Post]
Leo33 - Posts: 73
Just an idea: have you tried setting the Max Historical Days to Download to zero in Data Trade Settings [done after the initial download has occurred on startup]

[2016-06-27 10:57:27] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
That really is not going to help. The connection is still going to become lost to the CTS system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-27 10:57:47

[2016-06-29 08:20:20] #12 [Go To First Post]
User252972 - Posts: 6
A little observation - if i connect TST to sierra and load only forex or CFD charts, it works great too.

[2016-06-29 08:41:58] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes this does make sense because that data comes from our server using an efficient connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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