Support Board
Date/Time: Sat, 10 May 2025 17:08:21 +0000
Problem with EUREX Data feed
View Count: 1016
| [2016-06-14 07:25:41] |
| JRA - Posts: 97 |
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Is there any problem with EUREX Data feed. I am encountering problems with DAX Futures Feed from 09:10 CET
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| [2016-06-14 07:27:41] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-14 07:44:53] |
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There is clearly a Barchart data problem. We are going patch in a different data feed, but that may take us up to 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-14 08:20:55] |
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The EUREX data feed is now working. We apologize for the issue. It was a Barchart server data problem. They have been notified about it. We are using an alternate data feed at this time. We will make it clear to them, that they need to do a much better job and this is quite serious because this is the second time in recent months this has happened. There is going to be some incomplete data today for the EUREX due to the data problem. Follow the instructions here to re-download the data where there is incomplete data in the chart: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart If there is any further problem, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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