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Historical Data Missing YM

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[2016-06-12 19:49:40] #1 [Go To First Post]
User754095 - Posts: 5
YM data from Jan 1 - May 31st 2016 on an historical YM chart. ---- > I thought I’ve tried everything to delete and redownload data for a client of mine, he is missing YM data from Jan 1 - May 31st 2016 on an historical YM chart. > > Sincerely, > > Josh Date Time Of Last Edit: 2016-06-12 20:18:10

[2016-06-12 20:08:09] #2 [Go To First Post]
User754095 - Posts: 5
http://www.sierrachart.com/image.php?Image=1465762053816.png

[2016-06-12 20:25:01] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to re-download the data: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Be sure to follow the instructions exactly as given. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-12 20:25:12

[2016-06-12 20:36:53] #4 [Go To First Post]
User754095 - Posts: 5
Followed the exact instructions and no change or did not fix the problem For Historical Charts 1.Go to the chart which uses the Continuous Futures Contract option that you want to re-download data for. 2. Select File >> Open Historical Chart. 3. In the Search box at the top, enter the beginning portion of the futures symbol that you want to delete data files for. For example, in the case of the CL futures market, enter CL. 4. Enable the Multiple Selection option on the Open File window. 5. In the list of files, select the specific files that begin with the futures contract symbol that you want to re-download data for. These files will also contain the month and year and possibly an exchange code in their name. 6.Press the Delete Files button. 7. Press the Cancel button. 8.Go back to the original chart and select Edit >> Download Data - Historical Chart.

[2016-06-12 20:43:16] #5 [Go To First Post]
User754095 - Posts: 5
The new Image after the process you requested http://www.sierrachart.com/image.php?Image=1465764174212.png

[2016-06-12 20:57:42] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Your browser did not scroll to the correct position on that page. Go to that page again: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Go to to this particular section: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-06-12 21:09:24] #7 [Go To First Post]
User754095 - Posts: 5
Thanks that fixed or the data showed up this time. I quickly saved the chart hopefully the issue is resolved. Thank you.

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